MSP360 RMM

MSP360 RMM

MSP360
Pulseway

Pulseway

MMSOFT Design
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About

MSP360 RMM enables users to efficiently manage all aspects of their IT infrastructure within a single dashboard. Features include system resource monitoring, software deployment, patch management, alerting, remote access, scripting, and more. Licensed per admin with unlimited endpoints. Main features: - System resource and performance monitoring - Windows patch management - Software deployment - Reporting - Device management - Antivirus management - Alerting - PowerShell scripting - Remote access

About

Pulseway is a real-time remote monitoring and management (RMM) software for MSPs and IT departments that allows you to take full control over your entire IT environment. Easy to use and quick to deploy, Pulseway ensures that any IT issues are detected, monitored, and addressed at the earliest time possible. The platform offers complete visibility through the Pulseway Dashboard, advanced automation, remote control, OS & 3rd party patch management, network monitoring, IT automation, custom reports, complete command traceability, email notifications, and so much more. We also offer add-ons for endpoint protection, business management (PSA) and backup & disaster recovery software and integration with leading AV providers to give you the power of a full IT stack. Over 6,000 customers worldwide use Pulseway every day to pro-actively manage their own and customers IT infrastructure. Test it free today with our 14-day no commitment trial.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

MSPs, IT technicians, SMBs

Audience

IT departments, IT consultants, System Administrators, Managed Services Providers (MSP).

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Please contact MSP360 for pricing details.
Free Version Not Supported
Free Trial Supported

Pricing

$27/month
Starts from $27 per month, until 20 endpoints. Tier-based discounts will be applied.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 4.8 / 5
ease 4.5 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Starting from CloudBerry Backup it is easy to configure our backups in the cloud so that they can be adapted to other software or platforms. In fact, within CloudBerry Backup we get full control of our ability to save backups to other sites, and the quality and speed that these backups will have.
  • The nice thing about this application is that compared to others it does not go through a constant loss of license validity and updates that limit new features. Its cost is more affordable than others and it has other pricing packages that have adapted a lot to our budget. In addition, it is the best option for use among many others in terms of storage capacity and affordable costs.
  • Because CloudBerry Backup is so innovative when it comes to managing different versions of the same file, it is possible to create virtually infinite copies without it being confusing or complicated to access them in a row. CloudBerry Backup has good compression capabilities, so exporting Zip files is fast.
  • MSP360 allows compressing and backup process. It supports almost every storage options, like google cloud, Microsoft azure. Every cloud files are encrypted. The file recovery process is very straightforward.

Cons

  • CloudBerry Backup does not allow us to make backups to run at the same time, which leads to working with one backup at a time. This may depend directly on the number of external hard drives being used on the same computer. We do not recommend sending copies from one backup to another, to avoid errors and losses.
  • The application offers a cloud storage limit of 1TB in all its paid versions except the most expensive one. For us as a company, the 1TB extension is not large enough for us as we deal with daily files with weights around 2GB in total, which has led us to points where we have to delete information or migrate to another platform.
  • There is a big problem with CloudBerry Backup when you have to work with multimedia material, and that is that, if you are uploading the material to the cloud, the uploads usually have seemingly random pauses when leaving CloudBerry Backup in the background, which complicates a bit the management if you are carrying out other tasks, forcing you to stay within the platform.
  • I didn't found any cons with MSP360. It works extremely well what it says.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

MSP360
Founded: 2011
United States
hubs.ly/Q012m0Hy0

Company Information

MMSOFT Design
Founded: 2011
Ireland
www.pulseway.com/

Alternatives

Alternatives

ArchiverFS

ArchiverFS

MLtek Limited
Cyberduck

Cyberduck

Iterate

Categories

Backup Supported
RMM Supported

Categories

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Not Supported
Mobile Access Not Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Not Supported

Backup Features

Backup Log Supported
Backup Scheduling Supported
Cloud Backup Supported
Compression Supported
Continuous Backup Supported
Encryption Supported
Incremental Backup Supported
Local Server Options Supported
Remote Server Options Supported
Secure Data Storage Supported
Web Access / Restoration Supported

RMM Features

Deployment Management Supported
For MSPs Supported
IT Asset Management Supported
Mobile Access Supported
Network Monitoring Supported
Patch Management Supported
Real-time Alerts Supported
Remediation Management Supported

Application Performance Monitoring (APM) Features

Baseline Manager Supported
Diagnostic Tools Supported
Full Transaction Diagnostics Not Supported
Performance Control Supported
Resource Management Supported
Root-Cause Diagnosis Not Supported
Server Performance Supported
Trace Individual Transactions Supported

Data Center Management Features

Audit Trail Supported
Behavior-Based Acceleration Not Supported
Cross Reference System Supported
Device Auto Discovery Supported
Diagnostic Testing Supported
Import / Export Data Not Supported
JCL Management Not Supported
Multi-Platform Supported
Multi-User Supported
Power Management Supported
Sarbanes-Oxley Compliance Not Supported

IT Asset Management Features

Asset Tracking Supported
Audit Management Supported
Compliance Management Supported
Configuration Management Supported
Contract/License Management Supported
Cost Tracking Not Supported
Depreciation Management Supported
Inventory Management Supported
IT Service Management Supported
Maintenance Management Supported
Procurement Management Not Supported
Requisition Management Not Supported
Supplier Management Supported

IT Infrastructure Monitoring Features

Alerts / Notifications Supported
Application Monitoring Supported
Bandwidth Monitoring Supported
Capacity Planning Supported
Configuration Change Management Supported
Data Movement Monitoring Supported
Health Monitoring Supported
Multi-Platform Support Supported
Performance Monitoring Supported
Point-in-Time Visibility Supported
Reporting / Analytics Supported
Virtual Machine Monitoring Supported

IT Management Features

Capacity Monitoring Supported
Compliance Management Supported
Event Logs Supported
Hardware Inventory Supported
IT Budgeting Supported
License Management Not Supported
Patch Management Supported
Remote Access Supported
Scheduling Supported
Software Inventory Supported
User Activity Monitoring Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Supported
Privileged Access Management (PAM) Supported
Project Management Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Network Monitoring Features

Bandwidth Monitoring Supported
Baseline Manager Not Supported
Diagnostic Tools Supported
Internet Usage Monitoring Not Supported
IP Address Monitoring Supported
Real Time Analytics Supported
Resource Management Supported
Server Monitoring Supported
SLA Monitoring Supported
Uptime Monitoring Supported
Web Traffic Reporting Not Supported

Network Troubleshooting Features

Alerts / Escalation Supported
Bandwidth Troubleshooting Not Supported
Change Management Not Supported
Configuration Management Supported
Connectivity Management Supported
Data Visualization Not Supported
Historical Audit Not Supported
Mobile Network Troubleshooting Not Supported
Network Analysis Supported
Network Monitoring Supported

Patch Management Features

Alerts/Notifications Supported
Automatic Approval Not Supported
Automatic Patch Deployment Supported
Automatic Scans Supported
Compliance Management Supported
Custom Patches Supported
Dashboard Supported
Network Wide Management Supported
Patch Prioritization Supported
Patch Testing Not Supported
Remote Access/Control Supported
Vulnerability Scanning Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Not Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Not Supported
Remote Print Not Supported
Remote Wake Supported
User Management Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Not Supported
Session Transfer Not Supported
Surveys & Feedback Not Supported

Server Management Features

CPU Monitoring Supported
Credential Management Supported
Database Servers Supported
Email Monitoring Not Supported
Event Logs Supported
History Tracking Supported
Patch Management Supported
Scheduling Supported
User Activity Monitoring Supported
Virtual Machine Monitoring Supported

Website Monitoring Features

Availability Testing Supported
Event Logs Supported
Event-Based Notifications Supported
FTP Monitoring Not Supported
Mail Server Monitoring Supported
Maintenance Scheduling Supported
Performance Metrics Supported
Real Time Monitoring Supported
Transaction Monitoring Not Supported
Uptime Reporting Supported

Integrations

Control D Supported
ConnectWise PSA Not Supported
Datto RMM Not Supported
Datto Workplace Not Supported
Hudu Not Supported
IT Glue Not Supported
MSP360 Connect Supported
MSP360 Managed Backup Supported
OpenText Core DNS Protection Not Supported
OpenText Core Endpoint Protection Not Supported
PagerDuty Not Supported
ScalePad Lifecycle Manager Not Supported
Slack Not Supported
Zendesk Not Supported

Integrations

Control D Supported
ConnectWise PSA Supported
Datto RMM Supported
Datto Workplace Supported
Hudu Supported
IT Glue Supported
MSP360 Connect Not Supported
MSP360 Managed Backup Not Supported
OpenText Core DNS Protection Supported
OpenText Core Endpoint Protection Supported
PagerDuty Supported
ScalePad Lifecycle Manager Supported
Slack Supported
Zendesk Supported
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