isLucid

isLucid

Lucid Agreements
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About

Lucidity is a full-featured EHS Management Solution with dedicated software modules to create a perfectly tailored solution for your business needs. Connecting employees at all levels of your business around a single source of cloud-based HSEQ truth on a SaaS platform they will want to use. An integrated, streamlined, cloud-based HSEQ software solution is crucial for maintaining the records required to meet and maintain your ISO requirements. Lucidity has been designed with ISO 9001, 14001 & 45001 in mind. Helping you track and monitor the data and processes you need to succeed. One of the biggest challenges safety teams face is getting a real-time view of what is happening on the ground. Lucidity has been designed to provide easy access to the organization's single source of safety truth. Whether in head office, behind a computer, or on-site on the Lucidity App, capturing and analysing safety data is as easy as the click of a button.

About

isLucid is an AI voice agent platform for call center automation, handling inbound and outbound phone calls without human agents. It automates customer support, appointment scheduling, order processing, lead qualification, and follow-ups with natural, human-like conversations. The platform combines Voice AI and Smart Analytics to deliver real-time call insights, sentiment analysis, and performance monitoring. Each call improves future interactions, creating a scalable, self-learning system. isLucid supports 100+ languages, deploys in as little as two weeks, reduces call handling costs by up to 70%, and provides 24/7 availability with zero wait times. It is used in BPO, healthcare, financial services, telecommunications, insurance, retail, and real estate. For high-security environments, isLucid offers on-premise deployment via dedicated hardware with no cloud dependency.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Medium, Large and Enterprise businesses interested in a solution to simplify the management of all health, safety, environment and quality processes

Audience

isLucid is built for mid-sized and enterprise organizations across healthcare, financial services, telecommunications, retail, insurance, real estate, technology, and BPO sectors that handle high volumes of customer calls and want to automate phone operations while reducing costs and improving customer experience.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

Tiered pricing system

Pricing is determined based on the number of employees and number of contracting companies
Free Version Not Supported
Free Trial Supported

Pricing

Includes a one-time implementation fee and a recurring monthly license.
Cost depends on the selected product (Voicebot, Analytics, Email Automation), integrations (telephony, CRM, email), deployment model (cloud or on-premise), customization level, and usage volume. Voicebot may include per-minute pricing.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I liked that with isLucid transcribed meeting file can be found all in one place. I can easily find the most important information that I have highlighted during the meeting.
  • Provides accurate information about the meeting: transcript, meeting minutes, recommendations. I don't have to manually take notes or worry about missing information. This software really helps to manage meetings.
  • It was very useful because isLucid allowed for sufficient collaboration through integrations with other CRM and project management software. I also could share the meeting document with anyone I wanted.

Cons

  • It could be implemented with more online meeting platforms.
  • Currently, I don't face any, everything works great.
  • Didn’t find anything significantly negative about the software.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Ideagen Lucidity
Founded: 2004
Australia
www.lucidity.io

Company Information

Lucid Agreements
Founded: 2020
Lithuania
islucid.com

Alternatives

Alternatives

LucidVueCX

LucidVueCX

Ignite Tek
ecoPortal

ecoPortal

Triplics
HSI Donesafe

HSI Donesafe

Donesafe
VoAgents

VoAgents

VoAgents.ai

Categories

Categories

Meeting Supported
Task Management Supported
Team Communication Supported
Transcription Supported

EHS Management Features

Audit Management Supported
Corrective / Preventive Actions Supported
Environmental Management Supported
Environmental Risk Assessment Supported
Forms Management Supported
Incident Management Supported
Industrial Safety Management Supported
Injury Reporting Supported
Inspection Management Supported
MSDS Supported
Occupational Health Management Supported
OSHA Recordkeeping Supported
Safety Risk Assessment Supported
Training Management Supported
Waste Management Supported

Incident Management Features

Audit Trail Supported
Corrective Actions (CAPA) Supported
Disaster Recovery Not Supported
Incident Reporting Supported
IT Incident Management Not Supported
OSHA Compliance Supported
Root-Cause Diagnosis Supported
Safety Management Supported
Task Management Supported
Ticket Management Not Supported

Learning Management Systems (LMS) Features

Academic / Education Not Supported
Asynchronous Learning Not Supported
Blended Learning Not Supported
Built-In Course Authoring Not Supported
Corporate / Business Not Supported
Customizable Not Supported
eCommerce Not Supported
eLearning Companies Not Supported
Gamification Not Supported
Learner Portal Not Supported
Mobile Learning Not Supported
Open Source Not Supported
SCORM Compliance Supported
Synchronous Learning Not Supported
Video Conferencing Not Supported

Quality Management Features

Audit Management Supported
Complaint Management Supported
Compliance Management Supported
Corrective and Preventive Actions (CAPA) Supported
Defect Tracking Supported
Document Control Supported
Equipment Management Supported
ISO Standards Management Supported
Maintenance Management Supported
Risk Management Supported
Supplier Quality Control Supported
Training Management Supported

Risk Management Features

Alerts/Notifications Supported
Auditing Supported
Business Process Control Supported
Compliance Management Supported
Corrective Actions (CAPA) Supported
Dashboard Supported
Exceptions Management Supported
Internal Controls Management Supported
IT Risk Management Supported
Legal Risk Management Not Supported
Mobile Access Supported
Operational Risk Management Supported
Predictive Analytics Supported
Reputation Risk Management Supported
Response Management Supported
Risk Assessment Supported

Safety Management Features

Audit Management Supported
Corrective / Preventive Actions Supported
Incident Management Supported
Injury Reporting Supported
Inspection Management Supported
OSHA Recordkeeping Supported
Safety Risk Assessment Supported
Training Management Supported

Task Management Features

Collaboration Not Supported
Create Subtasks Not Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Not Supported
Percent-Complete Tracking Not Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Reporting/Analytics Supported
Spreadsheet View Not Supported
Task Board View Not Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Not Supported

Team Communication Features

Activity / News Feed Supported
Audio Calls Not Supported
Calendar Management Not Supported
Chat / Messaging Not Supported
Discussion Threads Not Supported
File Sharing Not Supported
Mobile Access Not Supported
Push Notifications Not Supported
Search Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported
Video Conferencing Not Supported

Transcription Features

AI / Machine Learning Supported
Annotations Not Supported
Audio/Video File Upload Supported
Automatic Transcription Supported
Collaboration Tools Supported
File Sharing Not Supported
For Manual Transcription Supported
Full Text Search Not Supported
Multi-Language Support Supported
Natural Language Processing (NLP) Supported
Playback Controls Not Supported
Speech Recognition Supported
Subtitles Not Supported
Text Editor Supported
Timecoding Not Supported

Integrations

Azure DevOps Not Supported
Jira Not Supported
Microsoft Teams Not Supported
Zapier Not Supported

Integrations

Azure DevOps Supported
Jira Supported
Microsoft Teams Supported
Zapier Supported
Claim Ideagen Lucidity and update features and information
Claim Ideagen Lucidity and update features and information
Claim isLucid and update features and information
Claim isLucid and update features and information