LogMeIn Resolve vs. SuperOps Comparison


LogMeIn Resolve GoTo	SuperOps	+	+
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About LogMeIn Resolve is a modern unified endpoint management (UEM) and IT support platform designed to empower IT and MSP teams with flexible, secure, and scalable management tools. It combines remote monitoring and management, remote access, ticketing, automation, and AI-powered insights into a single, easy-to-use console. The platform enables proactive device management with patching, antivirus, alerting, and remote execution, helping ensure uptime and optimize performance. IT teams can deliver unattended remote support across Windows, Mac, and Android devices, resolving issues even when users are offline. Asset management features provide visibility into hardware and software inventory and license compliance. LogMeIn Resolve’s AI tools enhance efficiency by generating helpdesk ticket summaries and automating routine tasks.		About SuperOps is the AI-native unified platform for modern MSPs and internal IT teams. It replaces the typical four-to-six-tool IT operations stack - PSA, RMM, helpdesk, MDM, asset tracking, network monitoring, patch management and IT documentation - with a single, built-as-one platform on a shared data layer. That architectural choice is what makes the rest of the platform work, particularly its agentic AI. Monica AI, SuperOps' intelligence layer, was designed alongside the platform from day one. It triages tickets, surfaces patch and CVE risks, drafts worklogs, suggests knowledge base articles, and increasingly handles fully autonomous workflows for routine work. SuperOps supports Windows, macOS, Linux, iOS, iPadOS and Android, integrates with the IT and MSP ecosystem (Slack, Teams, Azure AD, Okta, QuickBooks, Xero, Bitdefender, SentinelOne and more), and bundles Splashtop and ISL Online remote access free. Transparent pricing, fast deployment, founder-led product investment.
Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook		Platforms Supported Windows Mac Linux Cloud On-Premises iPhone iPad Android Chromebook
Audience IT departments and managed service providers seeking an all-in-one, secure, and AI-enhanced unified endpoint management and IT support platform to improve operational efficiency and service delivery		Audience Managed Service Providers
Support Phone Support 24/7 Live Support Online		Support Phone Support 24/7 Live Support Online
API Offers API		API Offers API
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing No information available. Free Version Free Trial		Pricing $79/tech/month Free Version Free Trial
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.6 / 5 support 4.5 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews
Pros & Cons from Real Users Pros Simple to install on computers, either in person or remote through Zoom shared screen once you get the hang on it. Helps us troubleshoot and fix both tech and user based issues. It is extremely easy to use. It has helped during multiple service calls. It is easy for the customer to use. They just click a link and point their phones. This product has saved us so many truck rolls. Super easy and convenient to use. Give me the vision to see equipment inside the customers home without dispatching a tech, which is exactly the purpose of using. I'm able to resolve so many more tickets in seat vs sending to outside techs. I like how easy to use and navigate the tool and the features are very superb which anyone can easily remember. The remote execution feature is great. Seems to be a lot more stable than GoTo Assist where devices stay connected. Just an overall more robust product then past Goto Assist versions. Cons haven't found a problem yet. Would love to remote upload software or updates across a number of computers, or access without permission from the user. I haven't found anything I do not like so far. It is a great product. It's unfortunate that we have to have the customer download the app to allow access to their mobile device. Most customer's don't want to do that, however, they are willing to just click on a link and allow access. I don't think there is something not to like on this tool because it's a user friendly tool. Lacks reporting features for a device inventory. The only way to capture or export a list of machine names was to select screen by screen and copy and past into spreadsheet.		Pros from Real Users Pros SuperOps.ai has really improved how we handle our IT operations and daily workflows. The automation features have saved us a lot of time by cutting out repetitive tasks, which has made our processes run more smoothly and with fewer mistakes. The platform is also super easy to use , the clean layout and simple navigation make it easy for our team to manage assets and keep track of our IT setup. Plus, the built-in reporting and analytics give us useful insights, so we can see what’s working and make better decisions to keep improving our services. At our company, SuperOps.ai has been a game-changer in managing our IT operations and service delivery. One of the most significant advantages we've experienced is the robust automation capabilities it offers. This feature has allowed us to streamline a multitude of IT tasks, reducing the need for manual intervention. As a result, our IT processes have become significantly more efficient, and the chances of human error have been greatly minimized. SuperOps.ai's user-friendly interface has also been a standout feature for us. It simplifies the management of IT assets, making it easy for our team to track and monitor our infrastructure. Additionally, the platform's reporting and analytics tools provide us with valuable insights into the performance of our IT services, enabling data-driven decision-making to further enhance our operations.
Training Documentation Webinars Live Online In Person		Training Documentation Webinars Live Online In Person
Company Information GoTo Founded: 2003 United States www.logmein.com/products/resolve		Company Information SuperOps Founded: 2020 United States www.superops.com
Alternatives Atera		Alternatives NinjaOne
SetMe Techinline		Splashtop Autonomous Endpoint Management Splashtop
LogMeIn Rescue GoTo		ConnectWise PSA ConnectWise
N-able N‑central N-able		Atera
Naverisk RMM & PSA Naverisk View All		Freshservice Freshworks View All
Categories Help Desk Issue Tracking IT Management IT Service ITSM Remote Desktop Remote Support RMM Secure Remote Access Service Desk		Categories AI PSA Endpoint Management IT Alerting IT Asset Management IT Automation IT Documentation IT Management IT Project Management IT Service ITSM MSP Network Monitoring Patch Management Policy Management Professional Services Automation Remote Desktop RMM Service Desk Service Request Management Shadow IT Discovery SLA Management System Monitoring Unified Endpoint Management (UEM)
IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management ITSM Features Asset Tracking Availability Management Change Management Configuration Management Contract/License Management Dashboard Incident Management Problem Management Project Management Release & Deployment Management Self Service Portal RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Remote Desktop Features Chat Cross-Platform Access File Transfer Group View Mobile Device Access Multi Monitor Support Record Remote Sessions Remote Print Remote Wake User Management Show More Features Help Desk Features Alerts / Escalation Automated Routing Community Forums Customizable Branding Document Storage Email Integration Incident Management Interaction Tracking IT Asset Management Knowledge Base Known Issue Management Live Chat Multi-Channel Communication Multiple Brands / Products Network Monitoring Real-time Chat Self Service Portal Service Level Agreement (SLA) Management Ticket Management Issue Tracking Features Assignment Management Dashboard Escalation Management Issue Auditing Issue Scheduling Knowledge Base Project Management Recurring Issues Scheduling Task Management Remote Support Features Diagnostic Tools File Transfer Live Chat Real-time Chat Remote Control Screen Sharing Session Recording Session Transfer Surveys & Feedback		IT Management Features Capacity Monitoring Compliance Management Event Logs Hardware Inventory IT Budgeting License Management Patch Management Remote Access Scheduling Software Inventory User Activity Monitoring IT Service Features Contract Management Incident Management IT Asset Management Knowledge Management Release Management Self Service Portal Service Catalog Service Reporting Ticket Management RMM Features Deployment Management For MSPs IT Asset Management Mobile Access Network Monitoring Patch Management Real-time Alerts Remediation Management Service Desk Features Change Management CMDB Incident Management IT Asset Management Knowledge Base Mobile Access Procurement Management Remote Control Self Service Portal SLA Management Show More Features IT Asset Management Features Asset Tracking Audit Management Compliance Management Configuration Management Contract/License Management Cost Tracking Depreciation Management Inventory Management IT Service Management Maintenance Management Procurement Management Requisition Management Supplier Management MSP Features Backup Management Billing & Invoicing CRM Dashboard Help Desk Issue Management Live Chat Patch Management Privileged Access Management (PAM) Project Management Remote Access Remote Systems Monitoring Scheduling Patch Management Features Alerts/Notifications Automatic Approval Automatic Patch Deployment Automatic Scans Compliance Management Custom Patches Dashboard Network Wide Management Patch Prioritization Patch Testing Remote Access/Control Vulnerability Scanning Professional Services Automation Features Billing & Invoicing Client Portal Collaboration Tools CRM Document Management Portfolio Management Project Management Proposal Generation Quote Management Resource Management Time & Expense Tracking System Monitoring Features Alerts / Notifications Antivirus Management Data Backup / Recovery Device Monitoring Inventory Management Patch Management Policy-based Automation Remote Monitoring Reporting / Analytics Risk Analysis Server Monitoring Service Configuration Management
Integrations Guardz Hudu ISL Light Remote Desktop Konnectify QuickBooks Online ScalePad Lifecycle Manager Splashtop Remote Access TeamViewer Xero		Integrations Guardz Hudu ISL Light Remote Desktop Konnectify QuickBooks Online ScalePad Lifecycle Manager Splashtop Remote Access TeamViewer Xero View All 9 Integrations
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