Thinfinity Workspace

Thinfinity Workspace

Cybele Software, Inc.
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About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.

About

Thinfinity® Workspace 7 is a comprehensive, secure platform that offers a zero-trust approach, enabling secure and contextual access to corporate virtual desktops, virtual applications, internal web apps, SaaS, and files, whether they are on Windows, Linux, or mainframes. It supports various deployment models, including cloud, on-premise, and hybrid settings, and can be deployed on any cloud provider of your choice. With its proprietary reverse gateway technology, Thinfinity® Remote Workspace 7 ensures secure reverse connections over SSL with TLS 1.3 encryption. This robust approach doesn't require client-side installations, firewall modifications, or the opening of inbound ports on your network, thereby enhancing the security infrastructure of your business. The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues

Audience

Organizations of all sizes (ISVs, SMBs, Fortune 500, educational organizations) that need to securely deliver any applications and desktops to any device from the browser without the cost & complexity of virtual desktops or VPNs.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$109 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.

Pros from Real Users

Pros

  • Ease of Use: The web-based interface is user-friendly and easy to set up. Flexibility: Allows access from virtually any device with internet connectivity. Cost-Effective: Reduces the need for extensive hardware setups, as applications run on a central server. Scalability: Suitable for both small businesses and larger enterprises, adapting to varying needs.
  • Very simple installation, pre-configured applications. I created some RDP connections very quickly, they work very smoothly even at high resolution. The integration into Microsoft Active Directory was also problem-free. Many different possibilities to connect remote systems, RDP, VNC, websites etc.
  • It works to view a remote PC from secure environments where Microsoft's RDP may be disabled, where no software can be installed, and no additions to browsers allowed. Where the work firewall has no inbound ports and very limited outbound ports, say 443 and 80 only via a gatekeeping proxy server. So the remote PC is simply an active web page.
  • It's very secured to access my desktop and files from any network. I can easily connect from any devices with Any OS.
  • - Secure remote access: Thinfinity Workspace provides robust security features, including SSL encryption, Two-Factor Authentication (2FA), and Single Sign-On (SSO), ensuring the safety of your data and connections. - Platform-agnostic: Compatible with various operating systems and devices, including Windows, macOS, Linux, iOS, and Android, enabling users to access their applications and files from any location and device. - User-friendly interface: The intuitive and customizable interface allows for easy navigation and a seamless user experience. - Application virtualization: Thinfinity Workspace enables businesses to host and manage virtual applications, reducing the need for local installations and making it easier to manage and update software. - Scalability and flexibility: This solution can be easily scaled up or down to accommodate the changing needs of businesses, making it an ideal choice for companies of all sizes.
  • Thinfinity Remore Workspace it's a great solution for deploying GPU intensive applications in any device. It's been a lifesaver.
  • It's a great solution for deploying legacy software in a browser.
  • Not only does it provide cost efficiency, but it also offers easy on-demand management of remote access to the cloud.
  • Thinfinity Remote Workspace is amazing. It's allowed our workforce to be more flexible and use different devices.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue

Company Information

Cybele Software, Inc.
Founded: 2002
United States
www.cybelesoft.com/thinfinity/remote-workspace/

Alternatives

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Categories

Categories

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Call Center Features

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
Inbound Call Center
IVR / Voice Recognition
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

ITSM Features

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Remote Support Features

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

Screen Sharing Features

Annotations / Drawing Tools
Desktop / Browser Sharing
Mobile Screen Sharing
Presenter Control Management
Remote Control
Screen Capture
Screen Mirroring
Screen Recording

MSP Features

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Remote Desktop Features

Chat
Cross-Platform Access
File Transfer
Group View
Mobile Device Access
Multi Monitor Support
Record Remote Sessions
Remote Print
Remote Wake
User Management

Remote Work Features

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Application Virtualization Features

Conflict Prevention
Cross-Platform Support
Dashboard
Debugging
Incident Management
Legacy App Support
Memory Protection
Multiple App Instances

Desktop as a Service (DaaS) Features

Admin Console
Application Management
Backup & Recovery
BYOL Management
Cloud Encryption
Device Management
File Management
GPU Virtualization
Multi-Factor Authentication
Policy Management
Single Sign On
User Provisioning

Digital Workplace Features

Activity / News Feed
Calendar Management
Chat / Messaging
Content Management
Document Management
Employee Directory
File Sharing
Knowledge Management
Surveys & Feedback
Task Management

Virtual Desktop (VDI) Features

Desktop-as-a-Service
Load Balancing
Multi-Device Support
Multi-Factor Authentication
Permissions / Access Controls
Self Service Portal
Third Party Integration

Virtual Machine Features

Backup Management
Graphical User Interface
Remote Control
VDI
Virtual Machine Encryption
Virtual Machine Migration
Virtual Machine Monitoring
Virtual Server

Integrations

AD Admin Tool
Active Directory
AuthPoint
Cisco Duo
ConnectWise Cybersecurity Management
ConnectWise PSA
Facebook
ForgeRock
Freshdesk
Freshservice
Google Authenticator
Google Virtual Private Cloud (VPC)
HaloPSA
Microsoft Azure
OAuth
Okta
OpenVoice
Salesforce Agentforce Service
SolarWinds Service Desk
SysAid

Integrations

AD Admin Tool
Active Directory
AuthPoint
Cisco Duo
ConnectWise Cybersecurity Management
ConnectWise PSA
Facebook
ForgeRock
Freshdesk
Freshservice
Google Authenticator
Google Virtual Private Cloud (VPC)
HaloPSA
Microsoft Azure
OAuth
Okta
OpenVoice
Salesforce Agentforce Service
SolarWinds Service Desk
SysAid
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