Thinfinity Workspace

Thinfinity Workspace

Cybele Software, Inc.
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About

LogMeIn Rescue is an enterprise remote support solution for PCs, Macs, and mobile devices, designed to help IT teams deliver fast technical assistance while ensuring secure, reliable sessions for both technicians and end users. Built for small IT helpdesks through to large enterprise organizations, LogMeIn Rescue provides the flexibility needed to remotely support employees and customers and to effectively enable remote work. LogMeIn Rescue supports seamless access across major platforms and incorporates strong security measures such as permission-based controls, PIN code validation, and 256-bit AES encryption. Its centralized admin console offers streamlined oversight with features like session recording and real-time monitoring, while branding options help organizations tailor the support experience. Trusted globally with over one billion remote sessions, LogMeIn Rescue helps IT teams resolve issues quickly and maintain efficient, high-quality support operations.

About

Thinfinity® Workspace 7 is a comprehensive, secure platform that offers a zero-trust approach, enabling secure and contextual access to corporate virtual desktops, virtual applications, internal web apps, SaaS, and files, whether they are on Windows, Linux, or mainframes. It supports various deployment models, including cloud, on-premise, and hybrid settings, and can be deployed on any cloud provider of your choice. With its proprietary reverse gateway technology, Thinfinity® Remote Workspace 7 ensures secure reverse connections over SSL with TLS 1.3 encryption. This robust approach doesn't require client-side installations, firewall modifications, or the opening of inbound ports on your network, thereby enhancing the security infrastructure of your business. The platform ensures all browser-based connections are secured over HTTPS, offering a wide variety of authentication options, from straightforward User/Password to sophisticated Active Directory authentication.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Enterprise IT departments, managed service providers, and organizations requiring secure, scalable, multi-platform remote support to efficiently manage and resolve technical issues

Audience

Organizations of all sizes (ISVs, SMBs, Fortune 500, educational organizations) that need to securely deliver any applications and desktops to any device from the browser without the cost & complexity of virtual desktops or VPNs.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$109 per month
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 4.7 / 5
ease 4.7 / 5
features 4.8 / 5
design 4.6 / 5
support 4.8 / 5

Reviews/Ratings

Overall 4.9 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.4 / 5
support 4.9 / 5

Pros & Cons from Real Users

Pros

  • It has a large variety of tools within the software for every situation. It is very easy to use software and control panel. Branding is customisable. I will recommend this to other business owners.
  • This an effective support tool that enables remote control and a chat feature. Allows a support technician to figure out the problem and fix many issues remotely. Great remote help for all types of issues.
  • A very secure and easy solution for remote support for any device. You got any function you need, especially for this rate of security.
  • This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.
  • They provide instant remote support to their employees and customers which is very easy to use and no matter how big or small your company is, they will provide quality service.

Cons

  • Support response times can be quite long. But, all in all it's very good.
  • We do not have any negative comments. This tool has been very helpful to me.
  • If it’s not frequently used, the pricing is quite high.
  • The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.
  • They only have 30 days free trial. But overall they’re a good service.

Pros from Real Users

Pros

  • Ease of Use: The web-based interface is user-friendly and easy to set up. Flexibility: Allows access from virtually any device with internet connectivity. Cost-Effective: Reduces the need for extensive hardware setups, as applications run on a central server. Scalability: Suitable for both small businesses and larger enterprises, adapting to varying needs.
  • Very simple installation, pre-configured applications. I created some RDP connections very quickly, they work very smoothly even at high resolution. The integration into Microsoft Active Directory was also problem-free. Many different possibilities to connect remote systems, RDP, VNC, websites etc.
  • It works to view a remote PC from secure environments where Microsoft's RDP may be disabled, where no software can be installed, and no additions to browsers allowed. Where the work firewall has no inbound ports and very limited outbound ports, say 443 and 80 only via a gatekeeping proxy server. So the remote PC is simply an active web page.
  • It's very secured to access my desktop and files from any network. I can easily connect from any devices with Any OS.
  • - Secure remote access: Thinfinity Workspace provides robust security features, including SSL encryption, Two-Factor Authentication (2FA), and Single Sign-On (SSO), ensuring the safety of your data and connections. - Platform-agnostic: Compatible with various operating systems and devices, including Windows, macOS, Linux, iOS, and Android, enabling users to access their applications and files from any location and device. - User-friendly interface: The intuitive and customizable interface allows for easy navigation and a seamless user experience. - Application virtualization: Thinfinity Workspace enables businesses to host and manage virtual applications, reducing the need for local installations and making it easier to manage and update software. - Scalability and flexibility: This solution can be easily scaled up or down to accommodate the changing needs of businesses, making it an ideal choice for companies of all sizes.
  • Thinfinity Remore Workspace it's a great solution for deploying GPU intensive applications in any device. It's been a lifesaver.
  • It's a great solution for deploying legacy software in a browser.
  • Not only does it provide cost efficiency, but it also offers easy on-demand management of remote access to the cloud.
  • Thinfinity Remote Workspace is amazing. It's allowed our workforce to be more flexible and use different devices.

Training

Documentation Supported
Webinars Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

GoTo
Founded: 2003
United States
www.logmein.com/products/rescue

Company Information

Cybele Software, Inc.
Founded: 2002
United States
www.cybelesoft.com/thinfinity/workspace/

Alternatives

Alternatives

Kasm Workspaces

Kasm Workspaces

Kasm Technologies
V2 Cloud

V2 Cloud

V2 Cloud Solutions

Categories

Call Center Supported
Co-Browsing Supported
Help Desk Supported
ITSM Supported
Live Chat Supported
MSP Supported
Remote Desktop Supported
Remote Support Supported
Remote Work Supported
RMM Supported
Screen Sharing Supported

Categories

Digital Workplace Supported
Hybrid Cloud Supported
IT Management Supported
MSP Supported
Remote Desktop Supported
Remote Work Supported
Sandbox Supported
Virtual Machine Supported
Virtual Workspace Supported

MSP Features

Backup Management Not Supported
Billing & Invoicing Not Supported
CRM Not Supported
Dashboard Not Supported
Help Desk Supported
Issue Management Supported
Live Chat Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Not Supported
Scheduling Not Supported

Remote Desktop Features

Chat Supported
Cross-Platform Access Not Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Not Supported
Remote Wake Not Supported
User Management Not Supported

Remote Work Features

Collaboration Not Supported
Credential Management Not Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Not Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Supported
Reporting/Analytics Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Not Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Not Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

ITSM Features

Asset Tracking Supported
Availability Management Supported
Change Management Supported
Configuration Management Supported
Contract/License Management Supported
Dashboard Supported
Incident Management Supported
Problem Management Supported
Project Management Supported
Release & Deployment Management Supported
Self Service Portal Supported

Remote Support Features

Diagnostic Tools Supported
File Transfer Supported
Live Chat Supported
Real-time Chat Supported
Remote Control Supported
Screen Sharing Supported
Session Recording Supported
Session Transfer Supported
Surveys & Feedback Supported

Screen Sharing Features

Annotations / Drawing Tools Not Supported
Desktop / Browser Sharing Supported
Mobile Screen Sharing Supported
Presenter Control Management Not Supported
Remote Control Supported
Screen Capture Not Supported
Screen Mirroring Supported
Screen Recording Supported

MSP Features

Backup Management Supported
Billing & Invoicing Supported
CRM Not Supported
Dashboard Supported
Help Desk Supported
Issue Management Supported
Live Chat Not Supported
Patch Management Not Supported
Privileged Access Management (PAM) Not Supported
Project Management Not Supported
Remote Access Supported
Remote Systems Monitoring Supported
Scheduling Supported

Remote Desktop Features

Chat Not Supported
Cross-Platform Access Supported
File Transfer Supported
Group View Supported
Mobile Device Access Supported
Multi Monitor Support Supported
Record Remote Sessions Supported
Remote Print Supported
Remote Wake Supported
User Management Supported

Remote Work Features

Collaboration Supported
Credential Management Supported
Electronic Signature Not Supported
Employee Monitoring Not Supported
Live Chat Not Supported
Meeting Management Not Supported
Project Management Not Supported
Remote Access Supported
Remote Support Supported
Screen Sharing Supported
Softphone Not Supported
Task Management Not Supported
Time Zone Tracking Not Supported
Video Chat Not Supported
Web Conferencing Not Supported

Application Virtualization Features

Conflict Prevention Not Supported
Cross-Platform Support Supported
Dashboard Supported
Debugging Not Supported
Incident Management Not Supported
Legacy App Support Supported
Memory Protection Supported
Multiple App Instances Supported

Desktop as a Service (DaaS) Features

Admin Console Supported
Application Management Supported
Backup & Recovery Supported
BYOL Management Supported
Cloud Encryption Supported
Device Management Not Supported
File Management Supported
GPU Virtualization Supported
Multi-Factor Authentication Supported
Policy Management Supported
Single Sign On Supported
User Provisioning Supported

Digital Workplace Features

Activity / News Feed Not Supported
Calendar Management Supported
Chat / Messaging Not Supported
Content Management Not Supported
Document Management Supported
Employee Directory Not Supported
File Sharing Supported
Knowledge Management Not Supported
Surveys & Feedback Not Supported
Task Management Not Supported

Virtual Desktop (VDI) Features

Desktop-as-a-Service Supported
Load Balancing Supported
Multi-Device Support Supported
Multi-Factor Authentication Supported
Permissions / Access Controls Supported
Self Service Portal Supported
Third Party Integration Supported

Virtual Machine Features

Backup Management Not Supported
Graphical User Interface Supported
Remote Control Supported
VDI Supported
Virtual Machine Encryption Not Supported
Virtual Machine Migration Not Supported
Virtual Machine Monitoring Supported
Virtual Server Supported

Integrations

Amazon Web Services (AWS) Not Supported
AuthPoint Supported
Blotout Supported
Cisco Duo Not Supported
ConnectWise Cybersecurity Management Supported
ConnectWise PSA Supported
Facebook Not Supported
Freshdesk Supported
Freshservice Supported
Google Not Supported
HaloPSA Supported
LiveChat Supported
Meltano Supported
Microsoft Entra ID Not Supported
Oracle Cloud Infrastructure Not Supported
Radius Not Supported
Salesforce Agentforce Service Supported
ServiceNow Supported
SolarWinds Service Desk Supported
Zendesk Supported

Integrations

Amazon Web Services (AWS) Supported
AuthPoint Not Supported
Blotout Not Supported
Cisco Duo Supported
ConnectWise Cybersecurity Management Not Supported
ConnectWise PSA Not Supported
Facebook Supported
Freshdesk Not Supported
Freshservice Not Supported
Google Supported
HaloPSA Not Supported
LiveChat Not Supported
Meltano Not Supported
Microsoft Entra ID Supported
Oracle Cloud Infrastructure Supported
Radius Supported
Salesforce Agentforce Service Not Supported
ServiceNow Not Supported
SolarWinds Service Desk Not Supported
Zendesk Not Supported
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