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About

LiveRecover helps eCommerce companies and online stores recover the abandoned shopping carts of users. Live agents act as your brand ambassadors in every conversation with your customers. Think of them as an extension of your team who reduce support tickets while improving the customer experience and satisfaction. Access advanced conversation insights and conversion reports. Dive into performance metrics by Workflows and A/B Tests, as well as product-specific performance and orders generated by our live agents. Live agents act as your brand ambassadors in every single conversation with your customers — which you can view in real-time. See high-level performance and drill-down into the details with advanced conversation insights and real-time conversion reports.

About

Unlock the Potential of Ambassador Marketing with SocialLadder: Your All-in-One Ambassador Management Platform. SocialLadder empowers brands to identify, track, reward, and engage their community seamlessly. Streamline ambassador programs with automation, enabling you to focus on nurturing relationships with your biggest fans. Trusted by world-class ambassadors & community marketing teams, our platform offers unified collaboration to scale your team and build a loyal community. Manage recruiting, onboarding, tasks, and payments from one place. Leverage machine learning to identify top customers and influencers from your database, turning them into high-performing brand advocates. Engage ambassadors with customizable chat, push notifications, and interactive message boards. Assign real-world and online tasks effortlessly, empowering your ambassadors to market through your customers, not just to them. Witness the transformative power of ambassador marketing. Join SocialLadder

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

eCommerce companies that want to recover users' abandoned shopping carts

Audience

Businesses looking for a brand ambassador solution to identify, monitor, reward and centralize communication with their ambassadors

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

Request a demo for more information
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 4.2 / 5
features 4.4 / 5
design 4.5 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • - The ease of creating challenges and approving content - SocialLadder has recently added several new challenges including conversion / milestone related ones that we've seen success with. - My account representative has been wonderful and attentive!
  • Lots of options of how you can run your program thanks to a system with a lot to offer and support team that will help your program grow!
  • SocialLadder was the perfect solution to help our company expand our Brand Ambassador program. We were doing all communication, contracts, and reviews manually and SocialLadder let us be able to do all of this in one place. This makes it very easy to keep track of everything being produced and all of the campaigns we have available. They also have a way to organize all Ambassadors and Campaigns based off a tagging system which helped us refine the system. We have even started implementing SocialLadder for an internal employee program!
  • One thing that I love about SocialLadder is that it offers creators tools to enhance their work within our app. They can get content ideas through challenges on SocialLadder, win points by completing said challenges and eventually turn those points into cash. This not only incentivizes them to interact with the platform more, but also to perform certain behaviors on our app which is a total win win!
  • It's the best platform for ambassadors to feel a gamified experience within the brand experience! Most platforms are only for finding new ambassadors, but this place has it ALL... truly.

Cons

  • - A lack of community communication amongst the ambassadors - The payout process for ambassadors is not ideal. We've experienced several issues with it.
  • On occasion the system can be a little bit slow, that's my only complaint!
  • Reporting could use a little bit of help in being able to pull all social stats into one report that is easy to export and digest. And this can be said about how we customize the ambassadors and what they produce for us, along with the stats tied along with it. We have also run into a handful of minor bugs and set-up issues that make payouts a bit complicated.
  • Implementing a new software will always come with a learning curve and there have been some users who have had trouble logging into Social Ladder but our Account Manager, Meredith, and the support team have been a huge help in addressing this.
  • Nothing I don't like, it has been the best thing for our brand.

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

LiveRecover
Founded: 2018
United States
liverecover.com

Company Information

SocialLadder
Founded: 2014
United States
socialladderapp.com

Alternatives

Alternatives

Club

Club

Club (formerly Brandbassador)
Endlss

Endlss

Penny AI Technologies

Categories

Shopping Cart Supported

Categories

Affiliate Supported
Social Commerce Supported
Social Selling Supported

Shopping Cart Features

Abandoned Cart Saver Supported
Catalog Management Not Supported
Credit Card Processing Not Supported
Discount / Coupon Management Not Supported
Inventory Control Not Supported
Product Configurator Not Supported
Product Ratings / Reviews Not Supported
Refund Management Not Supported
Returns Management Not Supported
Shipping Management Not Supported
Tax Management Not Supported

Affiliate Features

Affiliate Management Supported
Affiliate Tracking Supported
Banner Management Not Supported
Commission Management Supported
Contest Management Not Supported
Coupon Management Supported
Email / Newsletter Communication Supported
Fraud Detection Not Supported
Multi Level Marketing (MLM) Not Supported
Multi-Language Supported
Social Sharing Supported

Influencer Marketing Features

Campaign Management Supported
CRM Supported
Faceted Search / Filtering Supported
Influencer Discovery Supported
Payment Tracking Supported
ROI Tracking Supported
Social Media Monitoring Supported

Social Selling Features

Automated Publishing Not Supported
Compliance Management Not Supported
Content Discovery Not Supported
Content Management Supported
Employee Advocacy Supported
Gamification Supported
Lead Engagement Not Supported
Performance Metrics Supported
Pre-Approved Content Library Not Supported
Single Sign On Not Supported
Social Media Monitoring Supported

Integrations

Shopify Supported
CartHook Supported
Convoso Supported
Entrata Not Supported
Facebook Not Supported
Google Cloud Platform Not Supported
Instagram Not Supported
Recharge Supported
Reddit Not Supported
See Tickets Not Supported
Snapchat Not Supported
TikTok Not Supported
WooCommerce Supported
WordPress Not Supported
X (Twitter) Not Supported
YouTube Not Supported

Integrations

Shopify Supported
CartHook Not Supported
Convoso Not Supported
Entrata Supported
Facebook Supported
Google Cloud Platform Supported
Instagram Supported
Recharge Not Supported
Reddit Supported
See Tickets Supported
Snapchat Supported
TikTok Supported
WooCommerce Not Supported
WordPress Supported
X (Twitter) Supported
YouTube Supported
Claim LiveRecover and update features and information
Claim LiveRecover and update features and information
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Claim SocialLadder and update features and information