ProProfs Chat

ProProfs Chat

ProProfs
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About

Chatstack is the leader in self-hosted PHP live chat software for your website and has many compelling advantages over competing live chat solutions. Chatstack is a self-hosted chat application, powered by PHP and MySQL and is quick and easy to install on your website, especially for non-technical users. Send messages to your customers and respond quickly to their needs with our user friendly interface, allowing you to build and nurture customer relationships. With no subscription and no ongoing monthly fees, our online chat software is the most cost effective customer service solution for your businesses web site. Our live chat widget or optional popup client window is fully customizable to include your own brand logo, colors and desired welcome message. Advanced customization is also available by editing the template CSS files for a fully custom design. Chatstack is available on major platforms with our Windows, Mac and Linux apps that can be installed on all your team computers.

About

Our live help software helps your operators reach customers instantly. With live chat, operators can view what visitor is typing to respond faster and even transfer chat to other members for faster resolution. Operators can use features, such as canned responses in live support software to offer real-time quality answers. You can also add self-help articles in chat widget for instant help. Enhance user experience with our proactive live chat software. Welcome visitors with chat invitation pop-ups or customized operator greetings to boost engagement. Add announcements to notify website visitors about upcoming products, features, and service updates using our live support chat for the website. Enable your support team to engage potential leads by giving product tours. Store potential leads to your favorite CRM platforms like Microsoft Dynamics, Salesforce, and more, and enable your sales team to close more sales faster with our live chat support software.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams and companies in need of a self hosted live chat software solution to optimize customer service and increase conversions

Audience

Sales agents and businesses looking for a solution to increase sales and improve productivity

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$149 one-time payment
Free Version
Free Trial

Pricing

$19.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 4.0 / 5
features 2.0 / 5
design 4.0 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 4.6 / 5
design 4.8 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • Easy to use when it works. Fixed fee for unlimited websites (I am grandfathered in under an old plan).

Cons

  • Chatstack is a one-person operation that has very long delays in responses with the same person responding to all types of support and sales requests. Chatstack desktop and iPhone versions are CONTINUOUSLY buggy and the owner never resolves the problems 100%. My patience has run out! Do not use Chatstack unless you want a poor-quality product and poor, slow service!

Pros & Cons from Real Users

Pros

  • I’ve been using ProProfs Chat for a few months now, and it’s been a fantastic experience! The tool allows for easy training of chatbots using website or help center URL, enabling them to provide accurate responses to customer queries. This feature not only enhances the efficiency of customer support but also ensures consistency in communication.
  • The customization options are great, letting us change the chat’s look to match our brand. Plus, the chatbot feature is amazing because it quickly answers common questions, allowing our team to focus on more complicated issues.
  • ProProfs Chat offers excellent customization options. You can adjust your chat window to match your company’s branding and create agent profiles to add a personal touch. This makes your chat interface reflect your brand and makes interactions more engaging for customers.
  • Real-time customer engagement: ProProfs Live Chat Software enables instant, real-time communication with website visitors, allowing for quick query resolution and improved customer satisfaction. User-friendly interface: The software's intuitive interface makes it easy to navigate and manage multiple chats simultaneously. Its clean design and well-organized features enhance efficiency and user experience.
  • I really appreciate the ensemble in terms of features. Announcements and Greetings are our favorite as we get to engage with people more frequently. This combination isn’t visible in either of the tools in the market.

Cons

  • Overall, everything has run smoothly. However, I do wish they offered an on-premise version.
  • So far, I've had no issues with the software.
  • There’s truly nothing to dislike about the ProProfs Chat; it meets every need seamlessly.
  • Mobile app limitations: The mobile app version of ProProfs Live Chat Software may have some limitations compared to the web-based version. While it offers essential features, advanced functionalities and customization options might be more accessible on the web platform.
  • It’s too fast to judge what we don’t like about this tool as we started using it 3 months back. Maybe another 3 months and I’ll get the right picture. But so far so good.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Chatstack
Australia
www.chatstack.com

Company Information

ProProfs
Founded: 2006
United States
www.proprofschat.com

Alternatives

Alternatives

ProProfs Chat

ProProfs Chat

ProProfs
TelebuPop

TelebuPop

Telebu

Categories

Categories

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

AmeriCommerce
Keap
Kontent.ai
Mailchimp
MySQL
ProProfs Help Desk
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
Zoho SalesIQ

Integrations

AmeriCommerce
Keap
Kontent.ai
Mailchimp
MySQL
ProProfs Help Desk
Salesforce
Shopify
WordPress
Zendesk
Zoho CRM
Zoho SalesIQ
Claim Chatstack and update features and information
Claim Chatstack and update features and information
Claim ProProfs Chat and update features and information
Claim ProProfs Chat and update features and information