Lime CRM

Lime CRM

Lime
Lime Connect

Lime Connect

Lime Connect (formerly Userlike)
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About

Get more and happier customers. Your everyday work becomes both easier and more fun with a visual and user-friendly CRM system that can be customized to your needs. With Lime CRM we have created a CRM-system that you will actually use. It includes everything you expect from a CRM: contacts, history notes, to-dos, case management, deals and marketing activities. But Lime CRM can do so much more. After 30 years in the industry, we understand a fair bit about who requires what from a CRM system. That’s why we have developed packaged solutions for industry specific needs. Are you using other IT systems in your daily work? No problem! Lime CRM can be integrated with most systems. That way, you get a full picture and complete customer view – in one place.

About

Lime Connect (formerly Userlike) is Germany’s leading platform for AI-powered customer messaging and support automation. All messages from your website, WhatsApp, or any preferred messaging channel are centralized in the Message Center, where professional features such as live translations, file sharing, and video calls enhance customer interactions. Connect AI allows you to deploy autonomous AI Agents that handle up to 70% of customer requests independently, while the AI Copilot assists your service team by summarizing conversations, suggesting answers, and providing relevant knowledge in real time. Automate workflows, update integrated systems, and deliver seamless support across all channels. Lime Connect is developed and hosted in Germany, making it a GDPR-compliant software

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes

Audience

Lime Connect is suitable for companies of any size and adapts to your business's needs and goals. Small and medium-sized companies, as well as large corporations like Toyota & Decathlon, already rely on Lime Connect.

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$28.00/month/user
Free Version
Free Trial

Pricing

$90.00 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 4.7 / 5
ease 4.6 / 5
features 4.4 / 5
design 4.5 / 5
support 4.5 / 5

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Lime
Founded: 1990
Sweden
www.lime-technologies.com/lime-crm/

Company Information

Lime Connect (formerly Userlike)
Founded: 2011
Germany
connect.lime-technologies.com/en/

Alternatives

SuperOffice CRM

SuperOffice CRM

SuperOffice

Alternatives

LimeSurvey

LimeSurvey

LimeSurvey GmbH
FreeChat

FreeChat

Popupsmart
Lime Talk

Lime Talk

Lime Inspirations
Heyday AI

Heyday AI

Hootsuite

Categories

CRM

Categories

CRM Features

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Chatbot Features

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Conversational Marketing Features

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Customer Communications Management Features

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Customer Engagement Features

Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Customer Satisfaction Features

360 Degree Feedback
Analytics
Call Reporting
Complaint Monitoring
Feedback Collection
Survey Management

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Help Desk Features

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
Incident Management
Interaction Tracking
IT Asset Management
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Lead Capture Features

Business Card / Badge Scanning
Dashboard
Data Extraction
Lead Distribution
Lead Notifications
Lead Nurturing
Lead Qualification
Lead Scoring
Online Forms

Lead Generation Features

Contact Discovery
Contact Import/Export
Lead Capture
Lead Database Integration
Lead Nurturing
Lead Scoring
Lead Segmentation
Pipeline Management
Prospecting Tools
Visitor Identification

Live Chat Features

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Integrations

HubSpot CRM
HubSpot Customer Platform
Slack
WordPress
AutoGrid
BigCommerce
Borlabs Cookie
Campaign Monitor
Capsule
Cloudflare
GetAccept
Goava
Google Maps
Jira
LianaCommerce
Microsoft Outlook
Telavox
Trello
WhatsApp
Zendesk Sell

Integrations

HubSpot CRM
HubSpot Customer Platform
Slack
WordPress
AutoGrid
BigCommerce
Borlabs Cookie
Campaign Monitor
Capsule
Cloudflare
GetAccept
Goava
Google Maps
Jira
LianaCommerce
Microsoft Outlook
Telavox
Trello
WhatsApp
Zendesk Sell
Claim Lime CRM and update features and information
Claim Lime CRM and update features and information
Claim Lime Connect and update features and information
Claim Lime Connect and update features and information