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About

Product Knowledge is your team's edge. Building this knowledge is hard. Scribbling notes is easy! In LightCat, you Scribble. Then you connect these "scribbles" to build the tree of knowledge. Plus - embed charts, videos and Figma boards. Building the knowledge tree is simple. Just add a tag to a note. That's it. The tags act as connectors - like edges of a graph. The scribble now appears inside every other document with the tag. In LightCat, a scribble creates features and user stories - or "tickets". Convert the whole Scribble to one feature. Or map different lines to different features - it is your preference. Soon, you will be able to push the tickets to JIRA. LightCat is a powerful WYSIWYG Markdown editor. You can create professionally written Product Documentation pretty easily. Keep everyone on the same page. LightCat has a powerful Product Decision Framework - Storyboard. Storyboard is flexible like a spreadsheet and powerful like an algorithm.

About

Rather than a mess of back and forth emails, clients are able to schedule a time on the calendar with a specific tech or the next available team member. ServiceTree is designed for the distinct needs of an MSP, created using data and analytics from over 100,000 tickets. ServiceTree integrates seamlessly with daily operations as a downloadable Chrome extension. After a quick 5-10 minute setup, techs are a simple click away from working on their next ticket. As the manager, you will have a different view than your techs. You will see the next five tickets that the techs are expected to work on. Tech’s hit one OpenNext™ button that automatically changes the status to in progress and starts time tracking. ServiceTree is revolutionizing professional services automation in the MSP industry with its patented OpenNext™ technology.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies that have a marketing team, tech companies with less than 500 employees

Audience

Companies searching for a solution designed to improve their ticketing workflow

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$9 per user, per month
Free Version Supported
Free Trial Supported

Pricing

$0.99 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

LightCat
Founded: 2020
India
www.lightcat.io

Company Information

ServiceTree
Founded: 2016
Australia
service-tree.com

Alternatives

Alternatives

Kaseya BMS

Kaseya BMS

Kaseya
Vorex

Vorex

Kaseya
Jira

Jira

Atlassian
ParkTech

ParkTech

NetTech Solutions

Categories

Bug Tracking Supported
Issue Tracking Supported
Markdown Editors Supported
Product Management Supported
Product Roadmap Supported
Project Management Supported
Task Management Supported

Categories

Bug Tracking Features

Backlog Management Supported
Filtering Not Supported
Issue Tracking Not Supported
Release Management Not Supported
Task Management Supported
Ticket Management Supported
Workflow Management Supported

Issue Tracking Features

Assignment Management Supported
Dashboard Not Supported
Escalation Management Not Supported
Issue Auditing Supported
Issue Scheduling Supported
Knowledge Base Supported
Project Management Supported
Recurring Issues Not Supported
Scheduling Not Supported
Task Management Supported

Product Management Features

Collaboration Supported
Feedback Collection Not Supported
Idea Management Supported
Milestone Tracking Supported
Prioritization Supported
Product Roadmapping Supported
Release Management Supported
Requirements Management Supported
Resource Management Not Supported
Workflow Management Supported

Product Roadmap Features

Collaboration Supported
Content Import / Export Not Supported
Diagramming Not Supported
Drag & Drop Supported
Feature Management Not Supported
Milestone Tracking Not Supported
Prioritization Supported
Requirements Management Supported
Workflow Management Supported

Project Management Features

Agile Methodologies Supported
Budget Management Not Supported
Client Portal Not Supported
Collaboration Tools Supported
Cost-to-Completion Tracking Not Supported
Customizable Templates Not Supported
Gantt Charts Not Supported
Idea Management Supported
Kanban Board Supported
Milestone Tracking Supported
Portfolio Management Supported
Resource Management Supported
Time & Expense Tracking Not Supported
Traditional Methodologies Not Supported

Task Management Features

Collaboration Supported
Create Subtasks Supported
Gamification Not Supported
Gantt Charts Not Supported
Mobile Access Not Supported
Percent-Complete Tracking Supported
Progress Tracking Not Supported
Recurring Tasks Not Supported
Reporting/Analytics Not Supported
Spreadsheet View Supported
Task Board View Supported
Task Planning Not Supported
Task Scheduling Not Supported
Task Tracking Not Supported
Time Tracking Not Supported
To-Do List View Supported

Professional Services Automation Features

Billing & Invoicing Supported
Client Portal Supported
Collaboration Tools Not Supported
CRM Not Supported
Document Management Supported
Portfolio Management Supported
Project Management Supported
Proposal Generation Supported
Quote Management Supported
Resource Management Supported
Time & Expense Tracking Supported

Integrations

Datto RMM Not Supported

Integrations

Datto RMM Supported
Claim LightCat and update features and information
Claim LightCat and update features and information
Claim ServiceTree and update features and information
Claim ServiceTree and update features and information