LibrestreamLibrestream Technologies
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ServiceMax ZincPTC
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Related Products
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About
Librestream offers innovative industrial digital assistant solutions that leverage AI to improve workforce productivity and operational efficiency. Their platform, including the Onsight NOW and Remote Expert tools, enables businesses to provide real-time remote assistance, work instructions, and visual support to field service teams. This reduces downtime and improves first-time fix rates by connecting workers with experts instantly via secure video calls. With a focus on preserving organizational knowledge and enabling seamless collaboration, Librestream helps industries like manufacturing, oil and gas, and aerospace optimize maintenance, training, and troubleshooting processes in real-time.
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About
ServiceMax Zinc is a powerful communication and collaboration platform designed to streamline and enhance the efficiency of field service teams. Integrated with existing ServiceMax tools, Zinc connects service workers, back-office teams, and experts to ensure seamless information sharing and real-time support. Features like live video calls, intelligent bots for task routing, and secure messaging enable rapid issue resolution. Zinc also offers tools for broadcasting updates, annotating videos for troubleshooting, and tracking team interactions, ultimately reducing downtime, improving first-time fix rates, and boosting customer satisfaction.
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Platforms Supported
Windows
Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Supported
Mac
Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Supported
iPad
Supported
Android
Supported
Chromebook
Not Supported
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Audience
Librestream is targeted at industries like manufacturing, aerospace, and energy, where efficient remote support, real-time collaboration, and knowledge sharing can enhance operational efficiency and service quality
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Audience
ServiceMax Zinc is a cutting-edge collaboration platform that empowers field service teams by facilitating real-time communication and expert assistance. It integrates smoothly with ServiceMax products, providing technicians with tools for video calls, live annotations, and AI-driven task management. Zinc enhances service operations by automating routine tasks, sharing critical information instantly, and ensuring that teams stay aligned on every service request. With its focus on reducing repair times and enhancing team engagement, Zinc enables companies to improve customer satisfaction and field service efficiency
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Support
Phone Support
Supported
24/7 Live Support
Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Not Supported
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Supported
In Person
Supported
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Company InformationLibrestream Technologies
Founded: 2003
Canada
librestream.com
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Company InformationPTC
Founded: 1985
United States
www.ptc.com/en/products/servicemax/zinc
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Alternatives |
Alternatives |
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Categories |
Categories |
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Augmented Reality Features
3D Objects
Supported
3D Product Visualization
Not Supported
Application Development
Not Supported
Content Creation
Supported
Cross-Device Publishing
Not Supported
Drag & Drop
Supported
For Mapping
Not Supported
For Sales
Not Supported
For Training / Education
Not Supported
Object Recognition
Not Supported
Simulation
Not Supported
Usage Tracking / Analytics
Supported
Virtual Reality
Not Supported
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Collaboration Features
Brainstorming
Not Supported
Calendar Management
Supported
Chat / Messaging
Supported
Contact Management
Not Supported
Content Management
Not Supported
Document Management
Not Supported
Project Management
Not Supported
Real Time Editing
Supported
Task Management
Not Supported
Version Control
Not Supported
Video Conferencing
Supported
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Integrations
Box
Not Supported
Citrix Workspace
Not Supported
Desktop.com
Not Supported
Dropbox
Not Supported
Egnyte
Not Supported
Google Drive
Not Supported
Greenhouse
Not Supported
HiBob
Not Supported
Indent
Not Supported
Microsoft OneDrive
Not Supported
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Integrations
Box
Supported
Citrix Workspace
Supported
Desktop.com
Supported
Dropbox
Supported
Egnyte
Supported
Google Drive
Supported
Greenhouse
Supported
HiBob
Supported
Indent
Supported
Microsoft OneDrive
Supported
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