Lansy AI

Lansy AI

Collabo Tech
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About

Lansy AI analyzes customer conversations and turns them into coaching insights. It captures in-person audio from counters, showrooms, classrooms and other service settings, transcribes Arabic, English and Russian speech—including code-switching—and scores exchanges against organization-defined standards. Employees receive feedback on their own conversations; managers review trends by employee, shift, location and service or sales standard. The platform supports frontline training, service-quality review and sales coaching for multi-location businesses in retail, hospitality, education and healthcare. Personal details are masked before analysis. Hosting options include UAE-based servers or on-premises deployment. The iPhone app records in-person conversations; desktop apps capture meetings in Google Meet, Zoom, Microsoft Teams, Webex, Lark/Feishu and Slack Huddles.

About

Level AI is the leading customer experience intelligence platform that helps enterprises analyze conversations, improve agent performance, and automate customer support across voice and chat. Built for modern CX & contact centers, Level AI combines conversation analytics, automated quality assurance, real-time agent coaching, and AI virtual agents in a unified platform trained on real customer interactions. By analyzing 100% of conversations, Level AI uncovers root causes of customer issues, identifies operational bottlenecks, and surfaces insights that help CX leaders improve service quality and resolution rates. Organizations use Level AI to automate quality monitoring, deploy AI support agents, coach human agents in real time, and turn conversations into actionable insights. The platform integrates with leading contact center systems to help enterprises scale support operations, improve customer satisfaction, and reduce costs through AI-driven automation.

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Multi-location cafes, restaurants, hotels, retail and automotive showrooms, clinics and schools in the UAE and the wider GCC: operations, customer experience, sales and training leaders who are responsible for how frontline teams talk to customers.

Audience

Contact center leaders, CX operations teams, QA teams, and enterprises seeking conversation analytics, automated quality monitoring, and AI customer support automation.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Not Supported
Webinars Supported
Live Online Not Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Collabo Tech
United Arab Emirates
lansy.ai

Company Information

Level AI
Founded: 2020
United States
thelevel.ai/

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Categories

Categories

Conversation Intelligence Features

Account Health Alerts Not Supported
AI Insights Supported
Call Analytics Supported
Call Recording Supported
Call Recording Cloud Storage Supported
Call Snippets Not Supported
Call Transcription Supported
Call/Meeting Sharing Not Supported
Sales Coaching Supported
Topic Tags Supported
Topic-Based Analytics Supported
Video Conferencing Analytics Supported
Win/Loss Analysis Supported

Call Center Features

Blended Call Center Not Supported
Call Logging Not Supported
Call Recording Supported
Call Scripting Not Supported
Campaign Management Not Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Supported
Manual Dialer Not Supported
Outbound Call Center Not Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Supported
Real-time Chat Supported
Reporting/Analytics Supported

Speech Analytics Features

Automatic Transcription Supported
Call Center Management Supported
Call Recording Supported
Customer Experience Management Supported
Data Security Supported
Natural Language Processing Supported
Predictive Analytics Supported
Self-Service Search Supported
Sentiment Analysis Supported
Surveys & Feedback Supported

Workforce Optimization (WFO) Features

eLearning Not Supported
Interaction Analytics Supported
Liability Recording Not Supported
Performance Management Supported
Quality Management Supported
Real-time Guidance Supported
Reporting Supported
Speech Analytics Supported
Surveying Supported
Workforce Management Not Supported

Integrations

Assembled Not Supported
Cisco Webex Supported
Five9 Not Supported
Freshchat Not Supported
Genesys Cloud CX Not Supported
Google Drive Not Supported
Google Meet Supported
HubSpot CRM Not Supported
Lark Supported
Microsoft Teams Supported
NetSuite Not Supported
Operata Not Supported
Salesforce Not Supported
Seismic Learning Not Supported
Slack Supported
Twilio Not Supported
Twilio Voice Not Supported
Verint Workforce Management Not Supported
Zendesk Not Supported
Zoom Supported

Integrations

Assembled Supported
Cisco Webex Not Supported
Five9 Supported
Freshchat Supported
Genesys Cloud CX Supported
Google Drive Supported
Google Meet Not Supported
HubSpot CRM Supported
Lark Not Supported
Microsoft Teams Not Supported
NetSuite Supported
Operata Supported
Salesforce Supported
Seismic Learning Supported
Slack Not Supported
Twilio Supported
Twilio Voice Supported
Verint Workforce Management Supported
Zendesk Supported
Zoom Not Supported
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Claim Lansy AI and update features and information
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