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About

Modern tools for better customer service, email, chat, enquiry forum, telephone, social media and FAQ. Kundo provides tools for all digital customer service channels. Conversations from all channels are brought together in the same place, providing you with a simple overview and more control. We know that the provision of top-quality customer service is dependent on more than just having the best tools. We, therefore, want to help you to succeed in all aspects of your customer service. Find out more about our entire range here! To ensure you get the maximum benefit from Kundo’s products, we allocate you with your own Success Manager who will help you to succeed! In addition to helping you to get started, and with the training of your entire team, your Success Manager is always available to answer any queries you might have. As a complement to our products, we work together with our partners to organize courses in how you can best interact with your customers in digital channels.

About

Zendesk Explore provides analytics for businesses to measure and improve the entire customer experience. Building the best customer experience works better when it's driven by data. With Zendesk Explore, you get instant access to the customer analytics that matter—and the deeper understanding of your customers and business that comes with it. Customer support can happen anywhere—on email, chat, phone, or your social channels. It’s good to have a customer analytics tool that can keep up. Explore integrates data from every channel, so you can measure how customers interact with your brand without losing the thread. Explore comes with best practice dashboards and analysis built in, so teams of any size get the metrics that help them track towards success. You can analyze team performance, take stock of operational metrics, or get a better understanding of your customer experience. No matter what it is, Explore has a dashboard to get it done.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies and businesses seeking a solution to improve their customer service

Audience

Companies that want to measure and improve the entire customer experience

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$9 per agent per month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 4.5 / 5
support 4.5 / 5

Pros & Cons from Real Users

Pros

  • #1- Helps you understand the client's better. #2- Provides powerful customer analytics to analyze #3- Helps to build and improve structure based on customer needs. #4- Auto customer activity capture.
  • Zendesk Explore provides built-in reports that helps us to analyse important information about our support resources. Flexible products. Reliable and productive software. It enhances our productivity with sales management tools. Customer friendly software. Powerful analytics. Easy to use and simple to learn.

Cons

  • #1- We had an overall positive experience. No cons.
  • With an amazing update one issue was updated. Good software. No cons is there.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Kundo
Sweden
kundo.se

Company Information

Zendesk
Founded: 2007
United States
www.zendesk.com/explore/

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Categories

Customer Service Supported

Categories

Reporting Supported
Web Analytics Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Alhena Not Supported
Campaign Monitor Not Supported
Konnectify Not Supported
Mailchimp Not Supported
Okta Not Supported
Simplesat Not Supported
Slack Not Supported
Sunshine Conversations Not Supported
Zapier Not Supported
Zendesk Not Supported
Zendesk Chat Not Supported
Zendesk Connect Not Supported
Zendesk Gather Not Supported
Zendesk Guide Not Supported
Zendesk Sell Not Supported
Zendesk Sunshine Not Supported
Zendesk Talk Not Supported

Integrations

Alhena Supported
Campaign Monitor Supported
Konnectify Supported
Mailchimp Supported
Okta Supported
Simplesat Supported
Slack Supported
Sunshine Conversations Supported
Zapier Supported
Zendesk Supported
Zendesk Chat Supported
Zendesk Connect Supported
Zendesk Gather Supported
Zendesk Guide Supported
Zendesk Sell Supported
Zendesk Sunshine Supported
Zendesk Talk Supported
Claim Kundo and update features and information
Claim Kundo and update features and information
Claim Zendesk Explore and update features and information
Claim Zendesk Explore and update features and information