Touchpoint CX

Touchpoint CX

Touchpoint Group
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About

All approaches to improving competitiveness generate actions: Quality, HSE, Continuous Improvement, Production, Maintenance, Projects, etc. There is no improvement without action. The efficiency gains linked to the digitalization of the management of actions no longer need to be proven. However, task management tools struggle to maintain the link between the source gap/subject and its associated actions. The Kostango digital solution implements and brings together all the application cases at the origin of the action. It thus allows the consolidation of all actions while maintaining their link with their origin. The solution brings together all the application cases leading to action: projects, progress plans, feedback from the field, suggestions, problem solving, audits, risks, opportunities, etc.

About

Empower employees to improve customer experience. Amplify your Voice of Customer initiatives using an experience management platform that converts customer feedback into real-time insights and action across the entire organization. Drive action and improve outcomes Motivate and empower frontline staff to take action with personalised dashboards and KPIs. Recover at-risk customers by closing the loop with case management. Drive immediate action with real-time alerts. Comprehensive feedback collection. Automate feedback collection across channels, touchpoints, and customer journeys. Unify customer experience and operational data into a single enterprise view. Engage customers in the moment with personalised event-triggered surveys. Focus feedback on moments that matter most complaints management Actionable insights and in-depth analyses. Deliver relevant insights to each individual and area of the business with flexible reporting dashboards

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Organizations searching for a digital solution for boosting operations

Audience

For businesses looking for a software to enrich customer experience

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kostango
Founded: 2016
France
www.kostango.com

Company Information

Touchpoint Group
Founded: 2001
New Zealand
www.touchpointgroup.com

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Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Customer Experience Features

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Integrations

No info available.

Integrations

No info available.
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