Motivarnos

Motivarnos

Gamifica
+
+

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About

Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers. Automate customer service tasks and respond to your customers around the clock without increasing operational costs. Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues. From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs. With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

About

We work with call and contact center operations leaders who are looking for a tool for motivation, recognition and evaluation of the quality / performance knowledge cycle. Oh! And also with gamification. Motivate Us aids your efforts in managing a constant recognition system that includes trivia, badges, and elements of competition that drives performance appraisal while agents have an encouraging environment. Promotes instant update of agent speech and training without taking them offline brings absenteeism rates below 7% decreases AHT by 10% and idle time by 35% Increase the NPS by two points.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Agents seeking a solution to automate tasks, help increase self-service and decrease costs for customer service operations

Audience

Call and contact centers who are looking for a tool for motivation, recognition and evaluation of the quality and performance knowledge cycle

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$20/month/user
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Sestek
United Kingdom
www.sestek.com/virtual-agent-knovvu

Company Information

Gamifica
Founded: 2014
Argentina
motivarnos.com

Alternatives

Alternatives

Spinify

Spinify

Spinify Pty Ltd
nGAGEMENT

nGAGEMENT

nGUVU
Dialogflow

Dialogflow

Google
OldRobo

OldRobo

Tneed

Categories

Categories

Gamification Features

Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management

Integrations

Genesys Cloud CX
Google Cloud Identity

Integrations

Genesys Cloud CX
Google Cloud Identity
Claim Knovvu Virtual Agent and update features and information
Claim Knovvu Virtual Agent and update features and information
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Claim Motivarnos and update features and information