Knovvu Virtual AgentSestek
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MotivarnosGamifica
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Related Products
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About
Imagine placing a super agent at every customer channel to handle repetitive tasks so that you can focus on your customers. Automate customer service tasks and respond to your customers around the clock without increasing operational costs. Add one extra agent at every customer channel to handle simple tasks so that the rest of your team can work on complex issues. From our actual customer testimonials, we know that Knovvu Virtual Agent can save in average 5 FTE (full-time equivalent) agent costs. With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.
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About
We work with call and contact center operations leaders who are looking for a tool for motivation, recognition and evaluation of the quality / performance knowledge cycle. Oh! And also with gamification. Motivate Us aids your efforts in managing a constant recognition system that includes trivia, badges, and elements of competition that drives performance appraisal while agents have an encouraging environment. Promotes instant update of agent speech and training without taking them offline brings absenteeism rates below 7% decreases AHT by 10% and idle time by 35% Increase the NPS by two points.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Agents seeking a solution to automate tasks, help increase self-service and decrease costs for customer service operations
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Audience
Call and contact centers who are looking for a tool for motivation, recognition and evaluation of the quality and performance knowledge cycle
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
$20/month/user
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationSestek
United Kingdom
www.sestek.com/virtual-agent-knovvu
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Company InformationGamifica
Founded: 2014
Argentina
motivarnos.com
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Categories |
Categories |
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Gamification Features
Badge Management
Collaboration Tools
Contest Management
Feedback Management
For Call Centers
For Developers
For Education
For Onboarding
For Sales
Goal Setting / Tracking
Leaderboards / Activity Tracking
Performance Metrics
Rewards Management
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Integrations
Genesys Cloud CX
Google Cloud Identity
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