Zoomin

Zoomin

Zoomin Software
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About

Knoku is an AI chat widget for documentation sites, grounded in your own docs. It searches your documentation, finds the relevant sections, and generates answers with citations; if the answer is not covered, it does not guess, it records the question as a coverage gap so your team knows what to improve next. Every answer links to the exact heading and source line, giving visitors cited answers from your pages while showing your team the questions your docs could not fully answer. Knoku is built around a simple workflow: query analysis extracts intent and entities, context retrieval selects relevant documentation sections, response generation runs inference with context, and output delivery streams the response to the client. Setup is designed to stay lightweight: drop the widget into your docs site, push content from the CLI, and read what visitors ask in the dashboard.

About

Deliver effortless self-service with personalized content at key points in the customer journey. Transform the technical content you already own into a great self-service experience. Deliver personalized, relevant and easy-to-find answers that customers need in your documentation portal, community, support site, and in your product. Enable your remote workforce by delivering real-time guidance that analyzes each support case and recommends contextually relevant technical content. Strengthen your product value and improve the customer experience by understanding areas of friction and how customers are engaging with your content. Zoomin integrates seamlessly with dozens of leading tools and platforms, providing a scalable solution that provides the product answers your customers need, effortlessly without your existing workflow.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Documentation and developer experience teams that need a cited AI docs assistant to answer visitor questions and reveal content gaps

Audience

Companies that want to offer product answers and a documentation portal to customers

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$19 per month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Knoku
United States
knoku.com

Company Information

Zoomin Software
Founded: 2015
United States
www.zoominsoftware.com

Alternatives

Alternatives

Enghouse eKMS

Enghouse eKMS

Enghouse Interactive
Zoomin

Zoomin

Zoomin Software
Code Wiki

Code Wiki

Google

Categories

Categories

Software Documentation Features

Access Roles / User Permissions
Automatic Documentation Generation
Collaboration Tools
Docs Web Hosting
Feedback Capture
Markdown Support
Multiple Formats Support
Multiple Versions Support
reStructured Text Support
Version Control
Webhooks
WYSIWIG Editor

Customer Service Features

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Integrations

Adobe Analytics
Docusaurus
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Markdown
Microsoft Dynamics 365
MkDocs
Nextra
Oracle Cloud CX
Oracle Taleo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
Sphinx
XDocs DITA CCMS

Integrations

Adobe Analytics
Docusaurus
GitHub
GitLab
Google Analytics
Jira
Jive
MadCap IXIA CCMS
Markdown
Microsoft Dynamics 365
MkDocs
Nextra
Oracle Cloud CX
Oracle Taleo
Salesforce
Salesforce Agentforce Service
Salesforce Experience Cloud
ServiceNow
Sphinx
XDocs DITA CCMS
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