Thread

Thread

Thread Magic
+
+

Related Products

  • Bullseye Store Locator
    28 Ratings
    Visit Website
  • CompanyCam
    5,579 Ratings
    Visit Website
  • Viktor
    2 Ratings
    Visit Website
  • Air
    844 Ratings
    Visit Website
  • ONLYOFFICE Docs
    708 Ratings
    Visit Website
  • anny
    113 Ratings
    Visit Website
  • MetaLocator
    24 Ratings
    Visit Website
  • Dragonfly
    16 Ratings
    Visit Website
  • QBench
    142 Ratings
    Visit Website
  • pCloud
    182 Ratings
    Visit Website

About

The mapping and collaboration platform. Designed for a familiar mapping experience out-of-the-box. Maps are a great way to share and communicate, both privately or publicly. Locations create context for your team and are searchable so you never lose information. Chat makes your team work. Share photos, links, and information in real time. Posted locations open a group thread for real time chat, sharing and notifications. Threads are searchable so that you won't lose information as it slips back in time. Add photos to any post thread to share a visual story with teammates and guests. Simply tap and search for any location, or direct message in a map group. Pins on the map change to red when there are new updates at a location so you can easily tack what you've missed. If you need to know where your team is, you can enable live tracking to see who's close to where.

About

Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Teams that need a mapping and collaboration platform

Audience

Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Kite App
United States
www.kiteapp.com

Company Information

Thread Magic
Founded: 2019
United States
www.getthread.com

Alternatives

Alternatives

Decision Desk

Decision Desk

DecisionDesk.io

Categories

Categories

Collaboration Features

Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Sketch

Integrations

Autotask PSA
ConnectWise PSA
HaloPSA
Sketch
Claim Kite App and update features and information
Claim Kite App and update features and information
Claim Thread and update features and information
Claim Thread and update features and information