ThreadThread Magic
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Related Products
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About
The mapping and collaboration platform. Designed for a familiar mapping experience out-of-the-box. Maps are a great way to share and communicate, both privately or publicly. Locations create context for your team and are searchable so you never lose information. Chat makes your team work. Share photos, links, and information in real time. Posted locations open a group thread for real time chat, sharing and notifications. Threads are searchable so that you won't lose information as it slips back in time. Add photos to any post thread to share a visual story with teammates and guests. Simply tap and search for any location, or direct message in a map group. Pins on the map change to red when there are new updates at a location so you can easily tack what you've missed. If you need to know where your team is, you can enable live tracking to see who's close to where.
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About
Thread is an AI-powered Service Desk platform built for MSPs that delivers agentic triage, automation, and seamless chat experiences — all without code. Designed to deploy in under 30 minutes, Thread integrates instantly with your PSA tools like ConnectWise, Autotask, and HaloPSA. Its AI agents automate intake, categorize tickets, and generate recaps and time entries, saving technicians up to 19 minutes per request. With a unified inbox, teams can manage conversations from Teams, Slack, or Messenger in one responsive workspace. Thread boosts operational efficiency, cuts overhead, and transforms the client experience with faster resolutions and 1:1 or group chat support. It’s the fastest way to scale your MSP service desk while maintaining exceptional service quality.
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Platforms Supported
Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook
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Audience
Teams that need a mapping and collaboration platform
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Audience
Managed Service Providers (MSPs) seeking to automate ticket handling, triage, and chat workflows with AI to increase technician efficiency and service quality without adding overhead
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Support
Phone Support
24/7 Live Support
Online
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Support
Phone Support
24/7 Live Support
Online
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API
Offers API
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API
Offers API
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Screenshots and Videos |
Screenshots and Videos |
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Pricing
No information available.
Free Version
Free Trial
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Pricing
No information available.
Free Version
Free Trial
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Reviews/
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Reviews/
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Training
Documentation
Webinars
Live Online
In Person
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Training
Documentation
Webinars
Live Online
In Person
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Company InformationKite App
United States
www.kiteapp.com
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Company InformationThread Magic
Founded: 2019
United States
www.getthread.com
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Categories |
Categories |
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Collaboration Features
Brainstorming
Calendar Management
Chat / Messaging
Contact Management
Content Management
Document Management
Project Management
Real Time Editing
Task Management
Version Control
Video Conferencing
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