Kilterly vs. ValueRamp Comparison


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Experience Studio and Document Studio bring these capabilities together, giving Salesforce teams one platform to build and manage customer-facing experiences, documents, and business processes. 378 Ratings Visit Website SurveyLegend SurveyLegend is the next generation of online surveys — engaging, platform-independent, & beautiful. We empower companies - large & small - & individuals, to create mobile-friendly, gorgeous surveys. Create great-looking surveys, forms, polls, voting, questionnaires, NPS, customer satisfaction, customer experience, employee satisfaction surveys... on your computer or tablet, customize the look of your survey however you like, & display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag & drop, & you don't need to be a market research expert to use our tool. 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About Build and sustain strong customer relationships. Increase customer retention. Lower customer acquisition costs. How does Kilterly help you build long-lasting customer relationships? Our data-driven analysis engine tells you who is engaged, who is indifferent and who is ready to churn.Our proprietary survey tool was developed specifically for customer success. It even includes a unique way to measure customer sentiment based on responses. How likely is your customer to recommend your business or product? We give you the tools needed to measure NPS routinely and unobtrusively. Kilterly’s automated communication lets you create campaigns and task work-offs that take onboarding and nurturing of the customer relationship to a new level. Our platform lets you pick and choose which customer segments to reach out to when most needed. Multiple segmentation criteria are available. Structure your team’s workflow.	About ValueRamp is a web-based customer success platform for B2B SaaS teams managing post-sale relationships from sales handoff through onboarding, product adoption, renewals, churn and win-back. It keeps account history, health data and renewal information in one record. Teams create onboarding plans from reusable, versioned templates, assign milestones and tasks, and give customers a portal to see plans and outstanding work. The platform connects to CRM, messaging, calendar, meeting, knowledge-base and product-usage sources, and provides account summaries, adoption coaching, health monitoring and churn analytics. Its AI assistant drafts replies and next steps for staff review rather than sending them automatically. Finance tools track ARR, invoices and renewal value alongside account history. ValueRamp serves customer success and onboarding managers, team leads, finance staff and B2B SaaS customers.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Businesses seeking a solution to build and sustain strong customer relationships	Audience B2B SaaS customer success teams managing onboarding, adoption and renewals.
Support Phone Support Supported 24/7 Live Support Not Supported Online Not Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $399.00/month Kilterly offers three pricing tiers based on number of clients Free Version Not Supported Free Trial Supported	Pricing $249/month Starter costs $249/month at the introductory rate ($499/month regular) and covers a book of up to $1M ARR or 75 accounts. Plans are priced per month and billed annually. The introductory rate is available for paid annual contracts signed by December 31, 2026, and remains fixed for 24 months. Starter includes three CSM/Admin seats; additional seats cost $39/month. Onboarding Manager, Finance, customer and stakeholder seats are unlimited. A separate design-partner program offers the first 10 companies one year at no charge in exchange for participation and feedback. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software

Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Kilterly Founded: 2018 United States kilterly.com	Company Information ValueRamp Founded: 2026 India valuerampai.com
Alternatives Freshsuccess Freshworks	Alternatives atEaseAI
involve.ai	Custify
CustomerGauge	ChurnZero
Sogolytics	Successifier
Gleantap View All	Freshsuccess Freshworks View All
Categories Customer Engagement Supported Customer Experience Supported Customer Satisfaction Supported Customer Success Supported	Categories Customer Success Supported
Customer Success Features Account Alerts Supported Account Management Supported Communication Management Supported Customer Engagement Supported Customer Lifecycle Management Not Supported Health Score Supported Onboarding Supported Revenue Management Not Supported Usage Tracking / Analytics Supported Win / Loss Analysis Not Supported Show More Features Customer Engagement Features Analytics Not Supported Churn Management Supported Communication Management Supported Community Management Not Supported Content Syndication Supported Feedback Collection Supported Gamification Not Supported Live Chat Not Supported Video Content Not Supported Customer Experience Features Action Management Supported Analytics Not Supported Customer Segmentation Not Supported Dashboard Supported Feedback Management Supported Knowledge Management Not Supported Multi-Channel Collection Not Supported Sentiment Analysis Supported Survey Management Supported Text Analysis Supported Trend Analysis Not Supported Customer Satisfaction Features 360 Degree Feedback Not Supported Analytics Not Supported Call Reporting Not Supported Complaint Monitoring Not Supported Feedback Collection Supported Survey Management Supported
Integrations HubSpot CRM Supported Slack Supported Fathom Not Supported Freshdesk Supported Google Calendar Not Supported HubSpot Customer Platform Supported HubSpot Sales Hub Supported Intercom Supported Mailgun Supported Microsoft Outlook Not Supported Microsoft Teams Not Supported MySQL Not Supported Notion Not Supported Pipedrive Supported PostgreSQL Not Supported Salesforce Supported Zendesk Supported Show More Integrations View All 10 Integrations	Integrations HubSpot CRM Supported Slack Supported Fathom Supported Freshdesk Not Supported Google Calendar Supported HubSpot Customer Platform Not Supported HubSpot Sales Hub Not Supported Intercom Not Supported Mailgun Not Supported Microsoft Outlook Supported Microsoft Teams Supported MySQL Supported Notion Supported Pipedrive Not Supported PostgreSQL Supported Salesforce Not Supported Zendesk Not Supported Show More Integrations View All 9 Integrations
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