Keela vs. eDRM Comparison


Keela	eDRM MAK-SYSTEM	+	+
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Out of the box, DonorPerfect includes powerful features like Constant Contact email marketing, advanced custom reporting, and automated donor management, allowing nonprofits to make informed decisions and meaningful connections. 2,389 Ratings Visit Website GiveLife365 𝗚𝗶𝘃𝗲𝗟𝗶𝗳𝗲𝟯𝟲𝟱: 𝗣𝗼𝘄𝗲𝗿𝗶𝗻𝗴 𝗡𝗼𝗻𝗽𝗿𝗼𝗳𝗶𝘁𝘀 𝘄𝗶𝘁𝗵 𝗦𝗺𝗮𝗿𝘁 𝗖𝗥𝗠. Managing constituents - donors, volunteers, events and cases shouldn’t slow down your mission. 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Jotform's AI-powered Agents provide real-time customer support, guiding users through form submissions, answering questions, and ensuring a smooth experience while reducing manual intervention. These AI agents learn from interactions to improve responses, enhancing efficiency and customer satisfaction. The platform also includes a Store Builder to sell products and services, accept payments through 30+ gateways, and tools like Approvals and Report Builder to automate workflows and generate actionable insights. 8,651 Ratings Visit Website Titan Build the forms, portals, documents, eSignatures, surveys, and workflows your business needs while keeping Salesforce at the center of it all. Titan brings these experiences into a single Salesforce-first platform, with data connected to Salesforce in real time rather than creating another place for it to live. Give customers, partners, and employees secure ways to interact with Salesforce. 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About Powerful, accessible, nonprofit-friendly software Keela is a cloud-based donor management tool that allows organizations to easily engage and build meaningful relationships with their contacts. Using powerful, but easy-to-use tools to automate workflows, increase capacity, and decrease stress, Keela has helped thousands of nonprofit professionals grow their mission. Fundraise effectively and delight your donors with Keela’s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions. Keela offers all the key features expected in a Nonprofit focused CRM like donor management, email marketing, and reporting, but we give you so much more!	About Helping you build and maintain that all-important relationship with your donors. Improve donor recruitment, communication, and management. From marketing campaigns, scheduling, pre-appointment screening questionnaires, and call center management. Digital automation of donor recruitment and management. Flexible and scalable to meet the needs of small and large centers. Highly configurable and can be deployed on single sites or across multiple locations. Transform your healthcare management with MAK-SYSTEM where compliance meets innovation and data safety is paramount. Contact us today to see how our industry-leading software can elevate your service standards and data security. Integrates with your blood or plasma management solution (BECs).
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience Fundraise effectively and delight your donors with Keela’s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions.	Audience Blood donation centers searching for a solution to manage donors and enhance their experience
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99.00/month Unlimited forms. Unlimited emails. Unlimited donations. Unlimited email support. Unlimited online training. Tools that give you the power to do more! Free Version Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.6 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us. I also like that they are continually taking feature requests and bug fixes from the end-users and making regular releases with these new features and fixes. Our sponsorship coordinator has expressed to me how much she likes it and how convenient the mobile app is for looking up our donor's information. I've used Keela for years now and have gotten to see the platform grow tremendously. My favorite thing about Keela is that they are always gathering feedback from users and making feature updates and improvements that users request! I've also always had a great experience with their support team. I use Keela every day as part of my role, and I really appreciate the ease of the system as we track all of our fundraising efforts. The customer service at Keela is phenomenal. I get my questions answered within an hour or less, despite the time difference. The support function is also excellent, with well produced videos and easy to follow instructions. I have also attended several webinars which helped me to raise more money. The free membership in Next After is a terrific bonus. There are other features that I haven't yet explored but am eager to do so. Some greats: 1. The support for the product is better than most: great documentation and staff is quick to respond. 2. UI/UX is simple making it easy to find what you are looking for. 3. Form creation is very easy and requires very little in terms of technical support for most use cases The ease of use, quick setup, integrations and platform scalability. The platform is excellent and intuitive. Cons To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned, and they provide an Ideas Portal for just that! There are some features that aren't as built out as I would like or require an upgrade to access. For example, I've wanted the ability to automate specific email series for awhile now, and while Keela did launch a new automation feature, it is not included in our current subscription. I understand that this is common for software systems, however, and we do have the ability to work around it. I wish there was a way to integrate my Stripe fees into Keela so that I can easily deduct my service charges each month. I also wish I could make certain changes to the donor form template -- there isn't enough flexibility to alter the first page that a donor sees. The tax receipt for monthly donors is clunky and there should be a way to put all the information on one page with one receipt number as other databases do. Like any product it needs growth. - 3rd-party analytics support for example is still pretty limited. Example: Google Analytics is - also very limited on styling options for embedded forms; adding custom CSS would be a nice feature. Pricing tiers could be a little more generous however what's cheap these days.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Supported Live Online Supported In Person Supported
Company Information Keela Founded: 2013 Canada www.keela.co	Company Information MAK-SYSTEM North Macedonia mak-system.com/products/edrm/
Alternatives GiveLife365 Alphavima Technologies Inc	Alternatives eProgresa MAK-SYSTEM
DonorPerfect Fundraising Growth Platform SofterWare	Dataman Blood Bank Management Dataman
Virtuous	eBloodBanking Jagriti InnoHealth Platforms
Millennium Momentive Software	BBCS ABO Suite Blood Bank Computer Systems
DonorSnap View All	Bagmo View All
Categories CRM Supported Donation Management Supported Email Marketing Supported Fundraising Supported Nonprofit Supported	Categories Blood Bank Supported
Show More Features CRM Features Calendar/Reminder System Supported Call Logging Not Supported Document Storage Not Supported Email Marketing Supported Internal Chat Integration Not Supported Lead Scoring Not Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Not Supported Donation Management Features Campaign Management Supported Donation Tracking Supported Donor Database Supported Event Management Supported Gift Management Supported Grant Management Not Supported In-Kind Donations Supported Matching Donations Supported Mobile Donations Supported Online Donations Supported Pledge Management Supported Receipts / Statements Supported Recurring Donations Supported Volunteer Management Supported Email Marketing Features A/B Testing Not Supported Artificial Intelligence Not Supported Auto-Responders Not Supported CAN SPAM Compliance Supported Customer Surveys Not Supported Drip Campaigns Supported Dynamic Content Not Supported Event Triggered Email Supported Image Library Not Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Supported Subscriber Management Supported Template Management Not Supported WYSIWYG Email Editor Not Supported Fundraising Features Alumni Management Not Supported Auction Management Not Supported Campaign Management Supported Contribution Tracking Supported CRM Supported Donor Management Supported Event Management Supported Gift Matching Management Not Supported Grant Management Supported Membership Management Supported Mobile Giving Supported Payment Processing Supported Pledge Management Supported Prospect Management Supported Raffles / Lotteries Not Supported Recurring Giving Supported Volunteer Management Supported Nonprofit Features Accounting Supported Committee Management Not Supported Donor Management Supported Dues Management Not Supported Event Management Supported Fundraising Management Supported Member Database Supported Membership Management Supported Social Media Management Supported Volunteer Management Supported
Integrations BitPay Supported Double the Donation Supported Eventbrite Supported Fundraising KIT Supported Google Calendar Supported Mailchimp Supported PayPal Supported ProspectView Online Supported QuickBooks Online Supported SendGrid Supported Stripe Supported Velora Supported Xero Supported Zapier Supported eProgresa Not Supported Show More Integrations View All 15 Integrations	Integrations BitPay Not Supported Double the Donation Not Supported Eventbrite Not Supported Fundraising KIT Not Supported Google Calendar Not Supported Mailchimp Not Supported PayPal Not Supported ProspectView Online Not Supported QuickBooks Online Not Supported SendGrid Not Supported Stripe Not Supported Velora Not Supported Xero Not Supported Zapier Not Supported eProgresa Supported Show More Integrations View All 1 Integration
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