Keela vs. Paperless Comparison


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About Powerful, accessible, nonprofit-friendly software Keela is a cloud-based donor management tool that allows organizations to easily engage and build meaningful relationships with their contacts. Using powerful, but easy-to-use tools to automate workflows, increase capacity, and decrease stress, Keela has helped thousands of nonprofit professionals grow their mission. Fundraise effectively and delight your donors with Keela’s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions. Keela offers all the key features expected in a Nonprofit focused CRM like donor management, email marketing, and reporting, but we give you so much more!	About Our intuitive software is built to solve for a variety of fundraising needs—whether you're looking to hold a short-term campaign, accept donations at your event, or need a more long-term, ongoing solution. With Paperless, you can quickly get started marketing your organization and accepting donations so that you're prepared for short-term giving campaigns. Have an event coming up? Use our software to provide a seamless experience for your registrants and donors, from sign up to post-event messaging. Fulfilling your organization's mission requires a way to accept donations on an ongoing basis, rather than purely at events or during short-term campaigns alone. Our software gives you the tools you need to manage and accept donors at all points. For larger organizations that process a high number of transactions, have extensive databases and need custom integrations with third-party systems, we can build a custom plan that works for you.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Not Supported Chromebook Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Fundraise effectively and delight your donors with Keela’s uniquely powerful tools. Reach the right audience with contact insights and campaign communications. Raise more money with smart donation forms. Repeat success by stewarding donor retention and reporting on the data that supports your decisions.	Audience Organizations that need a fundraising platform
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing $99.00/month Unlimited forms. Unlimited emails. Unlimited donations. Unlimited email support. Unlimited online training. Tools that give you the power to do more! Free Version Supported Free Trial Not Supported	Pricing $75 per month Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.6 / 5 ease 4.7 / 5 features 4.4 / 5 design 4.6 / 5 support 4.8 / 5 Read all reviews	Reviews/Ratings Overall 1.0 / 5 ease 1.0 / 5 features 1.0 / 5 design 1.0 / 5 support 1.0 / 5 Read all reviews
Pros & Cons from Real Users Pros It was fairly easy to switch from our previous CRM database that we were unhappy with. This software has given us the ability to communicate effectively with our donors, keep track of sponsorship pledges, and track our yearly fundraising goals. All of this has been easy to customize to our organization and add the custom fields that pertain to us. I also like that they are continually taking feature requests and bug fixes from the end-users and making regular releases with these new features and fixes. Our sponsorship coordinator has expressed to me how much she likes it and how convenient the mobile app is for looking up our donor's information. I've used Keela for years now and have gotten to see the platform grow tremendously. My favorite thing about Keela is that they are always gathering feedback from users and making feature updates and improvements that users request! I've also always had a great experience with their support team. I use Keela every day as part of my role, and I really appreciate the ease of the system as we track all of our fundraising efforts. The customer service at Keela is phenomenal. I get my questions answered within an hour or less, despite the time difference. The support function is also excellent, with well produced videos and easy to follow instructions. I have also attended several webinars which helped me to raise more money. The free membership in Next After is a terrific bonus. There are other features that I haven't yet explored but am eager to do so. Some greats: 1. The support for the product is better than most: great documentation and staff is quick to respond. 2. UI/UX is simple making it easy to find what you are looking for. 3. Form creation is very easy and requires very little in terms of technical support for most use cases The ease of use, quick setup, integrations and platform scalability. The platform is excellent and intuitive. Cons To be fair, it's hard to be a "one size fits all" for any product, so of course there could be things that could be enhanced or added. For us, I would like to see when a pledge payment is past due and be able to create a segment or report that could show who is behind and by how much. The nice thing though about the Keela team, is they REALLY listen when you have a particular need like I just mentioned, and they provide an Ideas Portal for just that! There are some features that aren't as built out as I would like or require an upgrade to access. For example, I've wanted the ability to automate specific email series for awhile now, and while Keela did launch a new automation feature, it is not included in our current subscription. I understand that this is common for software systems, however, and we do have the ability to work around it. I wish there was a way to integrate my Stripe fees into Keela so that I can easily deduct my service charges each month. I also wish I could make certain changes to the donor form template -- there isn't enough flexibility to alter the first page that a donor sees. The tax receipt for monthly donors is clunky and there should be a way to put all the information on one page with one receipt number as other databases do. Like any product it needs growth. - 3rd-party analytics support for example is still pretty limited. Example: Google Analytics is - also very limited on styling options for embedded forms; adding custom CSS would be a nice feature. Pricing tiers could be a little more generous however what's cheap these days.	Pros & Cons from Real Users Pros Their billing is easier to reconcile than most of our previous accounts. They bill fees separately from transactions. Cons Nonprofit. Promised 2.4% on credit cards (got 2.56%, which saves us $5/month from our previous rate). Promised 1.89% ACH fees (got nearly 2%, which cost us hundreds per month) They compared our rates and promised us $100-$200 in savings per month, and instead increased our rates that much. On top of that, their API goes down frequently and has ruined our automation system, so we have had a lot of stressful reconciliation months. I would not recommend them to anyone. They don't disclose their fees anywhere on contracts and then surprise you later. Their customer services takes 2-3 days to respond, unless they can't answer your question then they just don't respond.
Training Documentation Supported Webinars Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Keela Founded: 2013 Canada www.keela.co	Company Information Paperless Transaction Founded: 1998 United States www.paperlesstrans.com
Alternatives GiveLife365 Alphavima Technologies Inc	Alternatives iDonate
DonorPerfect Fundraising Growth Platform SofterWare	GivingFuel
Virtuous	Donatefy
Millennium Momentive Software	Aplos Aplos Software
DonorSnap View All	Millennium Momentive Software View All
Categories CRM Supported Donation Management Supported Email Marketing Supported Fundraising Supported Nonprofit Supported	Categories Church Management Supported Donation Management Supported Fundraising Supported Payment Processing Supported
Donation Management Features Campaign Management Supported Donation Tracking Supported Donor Database Supported Event Management Supported Gift Management Supported Grant Management Not Supported In-Kind Donations Supported Matching Donations Supported Mobile Donations Supported Online Donations Supported Pledge Management Supported Receipts / Statements Supported Recurring Donations Supported Volunteer Management Supported Fundraising Features Alumni Management Not Supported Auction Management Not Supported Campaign Management Supported Contribution Tracking Supported CRM Supported Donor Management Supported Event Management Supported Gift Matching Management Not Supported Grant Management Supported Membership Management Supported Mobile Giving Supported Payment Processing Supported Pledge Management Supported Prospect Management Supported Raffles / Lotteries Not Supported Recurring Giving Supported Volunteer Management Supported Show More Features CRM Features Calendar/Reminder System Supported Call Logging Not Supported Document Storage Not Supported Email Marketing Supported Internal Chat Integration Not Supported Lead Scoring Not Supported Marketing Automation Integration Supported Mobile Access Supported Quotes / Proposals Supported Segmentation Supported Social Media Integration Supported Task Management Supported Territory Management Not Supported Email Marketing Features A/B Testing Not Supported Artificial Intelligence Not Supported Auto-Responders Not Supported CAN SPAM Compliance Supported Customer Surveys Not Supported Drip Campaigns Supported Dynamic Content Not Supported Event Triggered Email Supported Image Library Not Supported Landing Pages/Web Forms Not Supported Mailing List Management Supported Mobile Optimized Emails Supported Reporting/Analytics Supported Subscriber Management Supported Template Management Not Supported WYSIWYG Email Editor Not Supported Nonprofit Features Accounting Supported Committee Management Not Supported Donor Management Supported Dues Management Not Supported Event Management Supported Fundraising Management Supported Member Database Supported Membership Management Supported Social Media Management Supported Volunteer Management Supported	Donation Management Features Campaign Management Supported Donation Tracking Supported Donor Database Supported Event Management Supported Gift Management Supported Grant Management Not Supported In-Kind Donations Not Supported Matching Donations Not Supported Mobile Donations Supported Online Donations Supported Pledge Management Not Supported Receipts / Statements Supported Recurring Donations Supported Volunteer Management Not Supported Fundraising Features Alumni Management Not Supported Auction Management Not Supported Campaign Management Supported Contribution Tracking Supported CRM Supported Donor Management Supported Event Management Supported Gift Matching Management Not Supported Grant Management Not Supported Membership Management Not Supported Mobile Giving Supported Payment Processing Supported Pledge Management Not Supported Prospect Management Not Supported Raffles / Lotteries Not Supported Recurring Giving Supported Volunteer Management Not Supported Show More Features Church Management Features Accounting Integration Supported Attendance Tracking Not Supported Child Check-In Not Supported Email / SMS Not Supported Event Management Supported Member Directory Not Supported Member Portal Supported Multi-Site Management Not Supported Online Giving Supported Pledge Management Not Supported Small Group Management Supported Volunteer Management Not Supported Payment Processing Features ACH Check Transactions Supported Bitcoin Compatible Supported Debit Card Support Supported Gift Card Management Not Supported Mobile Payments Supported Online Payments Supported POS Transactions Supported Receipt Printing Supported Recurring Billing Supported Signature Capture Not Supported
Integrations BitPay Supported Double the Donation Supported Eventbrite Supported Fundraising KIT Supported Google Calendar Supported HubSpot CRM Not Supported HubSpot Customer Platform Not Supported Icon Systems Not Supported Mailchimp Supported PayPal Supported ProspectView Online Supported QuickBooks Online Supported Salesforce Not Supported SendGrid Supported Stripe Supported Velora Supported Virtuous Not Supported Xero Supported Zapier Supported Show More Integrations View All 15 Integrations	Integrations BitPay Not Supported Double the Donation Not Supported Eventbrite Not Supported Fundraising KIT Not Supported Google Calendar Not Supported HubSpot CRM Supported HubSpot Customer Platform Supported Icon Systems Supported Mailchimp Not Supported PayPal Not Supported ProspectView Online Not Supported QuickBooks Online Not Supported Salesforce Supported SendGrid Not Supported Stripe Not Supported Velora Not Supported Virtuous Supported Xero Not Supported Zapier Not Supported Show More Integrations View All 5 Integrations
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