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About

Kapta is key account management software that reduces churn and drives organic growth. When the going gets tough, vendors are the first to go. So you have to be more than a vendor—you have to be an indispensable strategic partner. Kapta has the software and process to get you there. Kapta offers key account management software, based on a proven system, so you can know your clients better, act quickly and effectively on their behalf, and demonstrate value, time and time again. Know your customer inside and out, so you can create more reliable forecasts for them and for you. See the overall structure and culture at your client’s organization, and build detailed profiles for individual key contacts. Understand what your customer is trying to achieve, and the factors that will help or hinder them along the way.

About

Empower your Customer Success team to create best-in-class customer experiences with powerful analytics, automation, and project management capabilities. Don't compromise between power and ease-of-use. Get your team up and running quickly with plug-and-play integrations and project templates, then create bespoke customer experiences with customization and automation that scales. Vitally unifies customer data across your tech stack so you can proactively identify trends and leverage insights for a world-class customer experience. Think CRM, product analytics, support tickets, emails, NPS, and revenue data—all in one tab.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies searching for a key account management and customer experience engagement software

Audience

Customer success teams

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1,000 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$99.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Kapta
Founded: 2011
United States
kapta.com

Company Information

Vitally
Founded: 2017
United States
www.vitally.io

Alternatives

Alternatives

Upland Altify

Upland Altify

Upland Software
Backstory

Backstory

Backstory (People.ai)

Categories

Categories

Customer Success Features

Account Alerts Supported
Account Management Supported
Communication Management Not Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Supported

Integrations

Salesforce Supported
Slack Supported
Zapier Supported
AccessOwl Not Supported
Amazon Redshift Not Supported
Census Not Supported
Gmail Not Supported
Google Cloud BigQuery Not Supported
Intercom Not Supported
Lantern Not Supported
Matia Not Supported
Microsoft Outlook Not Supported
NationBuilder Supported
Recurly Not Supported
Segment Not Supported
Snowflake Not Supported
Stripe Not Supported
Superjoin Not Supported
Weld Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Slack Supported
Zapier Supported
AccessOwl Supported
Amazon Redshift Supported
Census Supported
Gmail Supported
Google Cloud BigQuery Supported
Intercom Supported
Lantern Supported
Matia Supported
Microsoft Outlook Supported
NationBuilder Not Supported
Recurly Supported
Segment Supported
Snowflake Supported
Stripe Supported
Superjoin Supported
Weld Supported
Zendesk Supported
Claim Kapta and update features and information
Claim Kapta and update features and information
Claim Vitally and update features and information
Claim Vitally and update features and information