Universal Knowledge vs. ScreenSteps Comparison Chart

KPSOL is a powerful Contact Centre Knowledge Management Platform designed to help agents find the right information quickly and deliver faster, more accurate customer service. Our Knowledge Management Software provides a single, searchable source of truth for customer service teams, bringing together policies, procedures, FAQs, scripts, guides and complex processes. With intelligent answer-level and natural language search, agents can instantly find relevant answers without searching through multiple systems or documents. Decision trees, structured content, governance, analytics and knowledge gap reporting help ensure information remains accurate, consistent and up to date. KPSOL integrates with CRM, contact centre, live chat, ticketing and self-service platforms, enabling agents to access knowledge within their existing workflows. Improve First Contact Resolution (FCR), reduce Average Handling Time (AHT), accelerate agent onboarding and deliver a consistent customer experience.

KPSOL is a powerful SaaS Knowledge Management Platform designed to help organisations capture, manage, share and find knowledge quickly and effectively. Our flexible Knowledge Management Software creates a single source of truth for SOPs, policies, processes, guides and business information, helping teams work smarter and deliver better customer service. With intelligent answer-level search, structured content creation, decision trees, version control, approval workflows, analytics and knowledge gap insights, KPSOL makes it easier to keep business knowledge accurate, accessible and governed. The platform supports Employee Knowledge Sharing, Customer Service Knowledge Management, contact centres, IT service management and self-service. KPSOL can integrate with existing systems and repositories including SharePoint, cloud drives, CRM, CX and ITSM platforms, providing unified access to organisational knowledge.