Touchpoint Dashboard

Touchpoint Dashboard

Strativity Group
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About

JourneyAssist is an enterprise-grade AI-powered user journey completion engine designed to eliminate static, one-size-fits-all website experiences. It continuously captures real-time behavioral signals—such as clicks, scrolls, navigation patterns, and time spent—and applies advanced LLM reasoning to uncover visitor intent. Once intent is identified, JourneyAssist proactively engages users with contextual questions, personalized guidance, and relevant product or service recommendations, ensuring they complete their digital journey with clarity and confidence. Engineered for enterprises, JourneyAssist integrates seamlessly across industries including fintech, insurance, telecom, retail, and hospitality. It delivers measurable outcomes by increasing user engagement, reducing drop-offs, and accelerating conversions—all while operating with enterprise-grade security, compliance, and scalability.

About

We are experts in customer experience consulting, employee engagement programs, journey mapping, and organizational transformation consulting. Win in the marketplace by developing a differentiated customer experience strategy and bringing it to life. The world’s leading customer experience consultancy, unveils Customer Types and a revamped user interface within Touchpoint Dashboard. Customer Types enable users to create, manage and relate groups of customer categories directly into their journey maps. This feature is complimented by a revamped Interface that moves nearly every complex interaction into a simpler, easy design for Touchpoint Dashboard users. Now our users can assign specific touchpoints to all customers, segments, personas, employees, individuals and any other group they need to represent,” stated Touchpoint Dashboard’s Chief Product Officer, Peter Haid. “I personally love how beautifully and flexibly this feature humanizes customers in the context of a journey map.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Industries including fintech, insurance, telecom, retail, and hospitality

Audience

Companies searching for a solution to manage and improve their customer experience operations

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Xerago
www.xerago.com/support/journey-assist

Company Information

Strativity Group
United States
strativity.com

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Categories

Categories

Customer Journey Mapping Tools Features

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Integrations

No info available.

Integrations

No info available.
Claim JourneyAssist and update features and information
Claim JourneyAssist and update features and information
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Claim Touchpoint Dashboard and update features and information