Jenworks

Jenworks

Jendev
OPUS21

OPUS21

OPUS21 Management Solutions
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About

Jenworks is a robust, proven utility billing solution based on Microsoft Dynamics NAV technology. It provides the freedom to bill the way you want, in line with your commercial and regulatory needs. Wholly owned by island utility Jersey Electricity plc, Jendev has a deep understanding of the needs and requirements of small and medium-sized island utilities. The scope and cost of Jenworks is specifically designed to meet the unique needs of territories. Jenworks is extremely flexible and is designed to bill both individual or multiple utilities, as required, using a varied range of tariff types. Integration with Microsoft products and other technology is a strength of our solution. You can integrate Jenworks without the need for large-scale changes to established working practices. It is highly configurable and designed for simple and complex utilities alike, flexing to meet business needs.

About

OPUS21 is more than just a software provider. For over 20 years, our team of utility billing experts has helped cities of all sizes simplify their utility billing and back-office needs. Our services cover a range of solutions including bill print & mail, e-billing, online customer portal, payment processing, and customer service all utilizing our cloud-based CIS software. As a family and women owned business, we pride ourselves on our commitment to partnership.

Platforms Supported

Windows Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies seeking a utility billing solution to improve their operations

Audience

Utilities

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • I really like how the Opus21 team customized the system for our utility billing needs for our municipality. It was absolutely the right decision to outsource our utility billing to Opus21 since our workforce has been shrinking due to retirement and we don't have the resources to hire, train, and support new full-time employees. We found that we were able to replace our antiquated utility billing software process and eliminate the redundancies that were costing us both time and money. The greatest part of working with Opus was that they not only offered support and a team of utility billing experts but it allowed us to be hands off and focus on other aspects of our neighborhood.

Cons

  • It was a longer setup process than we anticipated, but in all honesty, our utility billing system was complicated and needed extra customization that Opus handled very well. For the most part, the transition to their utility billing management system was smooth.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Jendev
Founded: 1997
Jersey
www.jendev.com/products/jenworks-billing/

Company Information

OPUS21 Management Solutions
St. Paul, MN
opus21ms.com

Alternatives

Alternatives

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AmCoBi Utility Billing System

American Conservation & Billing Solutions
UtilAbility

UtilAbility

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UtilityTrakR

UtilityTrakR

Starnik
Rural Billing

Rural Billing

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Categories

Utility Billing Supported

Categories

Utility Billing Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Not Supported
Collections Management Supported
Customer Management Supported
Electricity Not Supported
Meter Management Supported
Metered Billing Supported
Move In / Move Out Not Supported
Natural Gas Not Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Supported
Service Call Management Not Supported
Trash Not Supported
Water Supported
Work Order Management Supported

Integrations

No info available.

Integrations

No info available.
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