Ivanti IIoT

Ivanti IIoT

Ivanti
Ivanti ITSM

Ivanti ITSM

Ivanti
5.0 out of 5 stars
+
+

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About

Ivanti IIoT is an industrial Internet of Things software platform that helps organizations connect machines, devices, workers, and enterprise applications to automate supply chain operations. Built to work with Ivanti Velocity, the platform combines data from industrial sensors, mobile devices, and operational systems to improve productivity and visibility. Its low-code and no-code development tools enable businesses to create connected applications and automate existing warehouse workflows without making extensive changes to warehouse management systems. The software supports autonomous mobile robot integration, environmental monitoring, fleet management, inventory tracking, and workforce performance measurement. Real-time analytics and customizable dashboards help organizations monitor operational KPIs, identify bottlenecks, and make informed decisions about resource utilization.

About

Ivanti ITSM is an IT service management platform designed to help organizations automate service delivery, manage IT support operations, and improve employee experiences. The software provides incident and ticket management, intelligent ticket classification, automated routing, knowledge management, self-service portals, and configurable service workflows. Embedded AI capabilities include ticket summarization, knowledge article generation, real-time translation, writing assistance, and natural-language dashboard creation. No-code tools allow administrators to customize workflows and user interfaces through drag-and-drop configuration without extensive development resources. Ivanti ITSM supports 14 ITIL 4-certified practices and offers more than 1,000 connectors for integrating service management with other enterprise systems.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Manufacturing companies, warehouse operators, distribution centers, logistics providers, transportation businesses, supply chain managers, industrial automation engineers, operations managers, warehouse IT teams, industrial IoT developers, and enterprises seeking connected device integration, low-code industrial automation, autonomous mobile robot management, environmental monitoring, fleet tracking, and real-time operational analytics

Audience

Enterprise IT departments, IT service desks, IT operations teams, service delivery managers, ITSM administrators, and organizations seeking to automate support workflows, improve employee self-service, and extend service management capabilities across business departments

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 5.0 / 5
ease 4.0 / 5
features 5.0 / 5
design 5.0 / 5
support 3.0 / 5

Pros & Cons from Real Users

Pros

  • The Ivanti Service Manager (formerly HEAT IT Service Management) has been around for over 2 decades and is feature rich with workflows, automation, and integrations including ITIL best practices for Incident/Change/Problem Management, Service Requests, CMDB, Project Management and with the Ivanti Asset Manager module now much improved Product Catalog for Hardware and Software Asset Management, with procurement workflows for Purchase Orders, Invoices, Asset Scanning, and more.

Cons

  • Steep Learning Curve. Ivanti Professional Services and Ivanti Business Partners come at a premium price tag. It takes a seasoned consultant with over 15 years experience to really get you to the next level at a fraction of the cost of Ivanti & Business Partners.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ivanti
Founded: 2017
United States
www.ivanti.com/products/iiot

Company Information

Ivanti
Founded: 2017
United States
www.ivanti.com/products/itsm

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Categories

Industrial IoT Supported

Categories

IT Service Supported
ITSM Supported

Integrations

Ivanti Supported
Ivanti Autonomous Endpoint Management Supported
Azure DevOps Supported
Ivanti Connect Secure Not Supported
Jira Supported

Integrations

Ivanti Supported
Ivanti Autonomous Endpoint Management Supported
Azure DevOps Not Supported
Ivanti Connect Secure Supported
Jira Not Supported
Claim Ivanti IIoT and update features and information
Claim Ivanti IIoT and update features and information
Claim Ivanti ITSM and update features and information
Claim Ivanti ITSM and update features and information