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About

The future of your company is your customer. Through a new framework of Customer Insights Management, Iterate is putting customer insights at the center of your business, making them accessible and actionable across teams so that every decision can be customer-obsessed. The Iterate for iOS SDK lets you hear from your users directly within your mobile app, it’s developer friendly, lightweight, and easy to set up. Our in-app surveys allow you to target exactly the right people at the right time within their user journey to make sure you’re getting the most relevant, valuable feedback. Iterate embeds surveys directly into emails to maximize response rate, designing them to work perfectly on mobile. Schedule surveys to send at a specific time, or use Iterate’s integrations to connect to your marketing or analytics tool and send based on specific triggers.

About

Unify your feedback data with Salesforce data by mapping survey responses back to any Salesforce object. Resolve customer issues by automatically triggering follow-ups with the appropriate person or team based on a single response. Create personalized survey experiences by merging Salesforce data such as a case number or service rep’s name directly into your survey questions. Enhance the world’s #1 customer service software with feedback data. Create Lifecycle Maps to account for different types of customer journeys. Customize each journey by identifying key stages of interaction where feedback is most valuable, and align specific surveys to those moments of interaction. Meet your customers where they are by surveying them immediately after service interactions to ensure you are gathering accurate feedback. With Salesforce Feedback Management, you can survey customers across various channels including email, post-chat, SMS, WhatsApp, Facebook, third-party websites, and in-app.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Businesses looking for a powerful Survey solution

Audience

Companies looking for a solution to improve customer experiences through superior service

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$25 per month
Free Version
Free Trial

Pricing

$300 per 1,000 responses
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Iterate
United States
iteratehq.com

Company Information

Salesforce
United States
www.salesforce.com/products/platform/products/feedback-management/

Alternatives

Alternatives

Delighted

Delighted

Qualtrics

Categories

Categories

Integrations

Salesforce
Airtable
Asana
Braze
Chattermill
Facebook
Fullstory
Gmail
HubSpot CRM
HubSpot Customer Platform
Iterable
Klaviyo
Microsoft Excel
Slack
Zapier

Integrations

Salesforce
Airtable
Asana
Braze
Chattermill
Facebook
Fullstory
Gmail
HubSpot CRM
HubSpot Customer Platform
Iterable
Klaviyo
Microsoft Excel
Slack
Zapier
Claim Iterate and update features and information
Claim Iterate and update features and information
Claim Salesforce Feedback Management and update features and information
Claim Salesforce Feedback Management and update features and information