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About

Invoice Cloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates. With Invoice Cloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients.

About

Util360 is a company that specializes in providing innovative utility billing and customer engagement solutions for the public sector. Their services are designed to streamline operations through ERP integration and ensure compliance, aiming to enhance efficiency, sustainability, and operational excellence in utility management. Key Features of Util360: Utility Billing Solutions: Util360 offers transparent and efficient billing solutions to streamline invoicing and payment processes for utilities. Customer Self-Service: They empower communities by providing instant access to utility information, enhancing consumer engagement and satisfaction. Meter Data Management: Util360 ensures precision in utility monitoring and billing with efficient meter data management solutions. ERP Solutions: They provide comprehensive ERP systems for integrated and efficient utility operations. BI Analytics: Util360 leverages data-driven analytics solutions for informed decisicions.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Companies of all sizes looking for a powerful Billing and Provisioning solution

Audience

Federal, state, city and schools

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version
Free Trial

Pricing

$100
Free Version
Free Trial

Reviews/Ratings

Overall 1.0 / 5
ease 1.7 / 5
features 1.7 / 5
design 1.3 / 5
support 1.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • Absolutely no pros to this company at all. Several years ago, they used to have good customer service. Now you can't even get to anyone. No one replies to inquiries.
  • Autopay works fine for me, but that's about all the "pro" I can think of.
  • I don’t have any pros. I’m using to pay my taxes but I’m not able to use autopay as I was able to it with the website used previously by my city.

Cons

  • No way to contact customer support. The phone system just leads to a dead end and disconnects (with a very unhelpful "Have a great day!" message before abruptly disconnecting).
  • I have to autofill my username and password and click log-in as fast as possible, and I actually get logged in after 5-8 log-in attempts. It takes multiple times of this lengthy log-in procedure to get anything done since my session times out after about 15-20 seconds of each log-in. Contacting my utility provider is of no use. They don't seem to be familiar with their own billing system.
  • My city switched last year to Invoice Cloud. I’ve configured autopay as I was used to with the old site. But it doesn’t work properly: for each bill, I’ve 2 withdrawals on my savings account. The issue is that Bank Of America transforms your savings account to a checking account if you’ve more than 3 withdrawals per billing period. Since I used my savings to other bills, these 2 withdrawals are really annoying. I got already 2 notifications from Bank Of America, so I disabled the autopay before my savings is transformed. The support is weak. I contacted them about my issue; they told me it was a bad configuration by the city. I contacted the city hall, which contacted them to get some support with the configuration. The support told the city hall it was not possible to avoid the problem. Strange, I never heard about a software that can not be corrected.

Pros & Cons from Real Users

Pros

  • Util360 makes managing billing, customer service, and field operations a breeze with everything in one place. The real-time data has been a huge help in addressing issues quickly. It’s also versatile enough to handle electric, water, and gas utilities, and once we got the hang of it, the platform became much easier to use and more efficient for daily tasks.

Cons

  • What took the most getting used to was learning the full range of features. It took a little time at the start, and the setup was a bit longer than we expected. But once we got comfortable with the system, everything started to flow much more smoothly.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Invoice Cloud
Founded: 2009
United States
www.invoicecloud.net

Company Information

Util360
Founded: 2010
United States
www.util360.com

Alternatives

IntelliPay

IntelliPay

Convenient Brands

Alternatives

UtilityBilling

UtilityBilling

Utilibill
UtilAbility

UtilAbility

Cogitate
UtilityBilling

UtilityBilling

Utilibill

Categories

Categories

Utility Billing Features

Account Management
ACH Payment Processing
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Utility Management Systems Features

Billing & Invoicing
Cable
Customer Management
Demand Planning
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Accounts Receivable Features

ACH Payment Processing
Billing & Invoicing
Check Processing
Collections Management
Online Payment Processing
Overpayment Processing
Partial Payments
Receivables Ledger
Recurring Billing

Billing and Invoicing Features

Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator

Billing and Provisioning Features

Billing & Invoicing
Carrier Access Billing
Contract Management
Customer Accounts
Customizable Billing
Flexible Rate Tables
Internet
Order Management
Post-Paid Systems
Pre-Paid Systems
Provisioning
Rating
Self Service Portal
Service Order System
VoIP

Government Features

Budgeting & Forecasting
Code Enforcement
Compliance Management
Fixed Asset Management
Inventory Management
License Issuance
Permit Issuance
Purchasing & Receiving
Self Service Portal
Taxation & Assessment
Utility Billing
Work Order Management

Loan Servicing Features

Accounting Management
Amortization Schedule
Application Management
Auto Loans
Automatic Funds Distribution
Business Loans
Collateral Tracking
Collections Management
Compliance Management
Construction Loans
Customer Database
Fee Management
Investor Management
Loan Processing
Student Loans

Recurring Billing Features

Customer Portal
Deferred Billing
Discount Management
Dunning Management
Invoice History
Multi-Currency
Multi-Period Recurring Billing
Payment Processing
Recurring Donations
Subscription Billing

Integrations

MeterData4U

Integrations

MeterData4U
Claim Invoice Cloud and update features and information
Claim Invoice Cloud and update features and information
Claim Util360 and update features and information
Claim Util360 and update features and information