Radial

Radial

Radial Inc.
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About

Invoice Cloud provides a complete, simple, and secure electronic bill presentment and payment solution. Our SaaS platform provides flexible and always-up-to-date online payment solutions that can be configured to meet the unique needs of your organization. And our simple-to-use interface engages customers throughout the payment process to deliver your highest ever e-payment adoption rates. With Invoice Cloud, your customers can move seamlessly from paper to paperless. Our platform drives the industry’s highest adoption rates, enabling significant benefits for our clients.

About

We built a pre-integrated, modular stack of technologies and technology-driven operational services that enable turnkey eCommerce for brands and retailers focused on driving a profitable customer experience. From order management to payments, fulfillment to customer care, Radial gets you in the eCommerce game faster than any other competitive solution. Taking it a step further, we offer advanced solutions designed in conjunction with leading retailers and brands to isolate the variables that separate merely good retailers from great ones. These solutions help increase the top and bottom lines of eCommerce operations, while removing the guesswork of what will drive profitability. Discover our integrated fulfillment and last mile delivery services. With a strong technology backbone, we enable seamless integration, real-time end-to-end order visibility, and business intelligence to help fast-growing brands build customer loyalty.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Companies of all sizes looking for a powerful Billing and Provisioning solution

Audience

Retailers and brands seeking a tool to deliver distinctive, differentiated customer experiences

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Supported
Free Trial Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 1.0 / 5
ease 1.7 / 5
features 1.7 / 5
design 1.3 / 5
support 1.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Absolutely no pros to this company at all. Several years ago, they used to have good customer service. Now you can't even get to anyone. No one replies to inquiries.
  • Autopay works fine for me, but that's about all the "pro" I can think of.
  • I don’t have any pros. I’m using to pay my taxes but I’m not able to use autopay as I was able to it with the website used previously by my city.

Cons

  • No way to contact customer support. The phone system just leads to a dead end and disconnects (with a very unhelpful "Have a great day!" message before abruptly disconnecting).
  • I have to autofill my username and password and click log-in as fast as possible, and I actually get logged in after 5-8 log-in attempts. It takes multiple times of this lengthy log-in procedure to get anything done since my session times out after about 15-20 seconds of each log-in. Contacting my utility provider is of no use. They don't seem to be familiar with their own billing system.
  • My city switched last year to Invoice Cloud. I’ve configured autopay as I was used to with the old site. But it doesn’t work properly: for each bill, I’ve 2 withdrawals on my savings account. The issue is that Bank Of America transforms your savings account to a checking account if you’ve more than 3 withdrawals per billing period. Since I used my savings to other bills, these 2 withdrawals are really annoying. I got already 2 notifications from Bank Of America, so I disabled the autopay before my savings is transformed. The support is weak. I contacted them about my issue; they told me it was a bad configuration by the city. I contacted the city hall, which contacted them to get some support with the configuration. The support told the city hall it was not possible to avoid the problem. Strange, I never heard about a software that can not be corrected.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Invoice Cloud
Founded: 2009
United States
www.invoicecloud.net

Company Information

Radial Inc.
Founded: 2016
United States
www.radial.com

Alternatives

IntelliPay

IntelliPay

Convenient Brands

Alternatives

UtilityBilling

UtilityBilling

Utilibill
Badho

Badho

Badho Technologies

Categories

Categories

Accounts Receivable Features

ACH Payment Processing Supported
Billing & Invoicing Supported
Check Processing Supported
Collections Management Supported
Online Payment Processing Supported
Overpayment Processing Supported
Partial Payments Supported
Receivables Ledger Supported
Recurring Billing Supported

Billing and Invoicing Features

Billing Portal Supported
Contact Database Supported
Contingency Billing Supported
Customer Portal Not Supported
Customizable Invoices Supported
Dunning Management Supported
Hourly Billing Not Supported
Invoice History Not Supported
Mobile Payments Supported
Multi-Currency Not Supported
Online Invoicing Supported
Online Payments Supported
Payment Processing Supported
Project Billing Not Supported
Recurring/Subscription Billing Supported
Service Ticket Billing Not Supported
Tax Calculator Not Supported

Billing and Provisioning Features

Billing & Invoicing Supported
Carrier Access Billing Supported
Contract Management Not Supported
Customer Accounts Not Supported
Customizable Billing Supported
Flexible Rate Tables Not Supported
Internet Supported
Order Management Not Supported
Post-Paid Systems Supported
Pre-Paid Systems Supported
Provisioning Not Supported
Rating Not Supported
Self Service Portal Supported
Service Order System Not Supported
VoIP Not Supported

Government Features

Budgeting & Forecasting Supported
Code Enforcement Supported
Compliance Management Supported
Fixed Asset Management Not Supported
Inventory Management Not Supported
License Issuance Supported
Permit Issuance Supported
Purchasing & Receiving Not Supported
Self Service Portal Supported
Taxation & Assessment Supported
Utility Billing Supported
Work Order Management Not Supported

Loan Servicing Features

Accounting Management Not Supported
Amortization Schedule Not Supported
Application Management Not Supported
Auto Loans Supported
Automatic Funds Distribution Not Supported
Business Loans Supported
Collateral Tracking Not Supported
Collections Management Supported
Compliance Management Supported
Construction Loans Supported
Customer Database Not Supported
Fee Management Not Supported
Investor Management Not Supported
Loan Processing Supported
Student Loans Supported

Recurring Billing Features

Customer Portal Supported
Deferred Billing Supported
Discount Management Supported
Dunning Management Supported
Invoice History Supported
Multi-Currency Not Supported
Multi-Period Recurring Billing Supported
Payment Processing Supported
Recurring Donations Supported
Subscription Billing Supported

Utility Billing Features

Account Management Supported
ACH Payment Processing Supported
Billing & Invoicing Supported
Cable Supported
Collections Management Supported
Customer Management Supported
Electricity Supported
Meter Management Not Supported
Metered Billing Supported
Move In / Move Out Supported
Natural Gas Supported
Non-Metered Billing Supported
Online Payment Processing Supported
Penalty / Cut-Off Processing Supported
Rate Management Not Supported
Service Call Management Not Supported
Trash Supported
Water Supported
Work Order Management Not Supported

Utility Management Systems Features

Billing & Invoicing Supported
Cable Supported
Customer Management Supported
Demand Planning Not Supported
Electricity Supported
Natural Gas Supported
Plant Management Not Supported
Service Call Management Not Supported
Trash Supported
Water Supported
Work Order Management Not Supported
Workforce Management Not Supported

Payment Gateways Features

ACH / eCheck support Supported
Buyer Authentication Supported
Credit / Debit Support Supported
Customer Information Storage Supported
Fraud Prevention Supported
Invoicing Supported
Multi-Currency Supported
PCI Compliance Supported
Point-of-Sale (POS) Not Supported
Recurring Billing / Subscriptions Supported
Reporting / Analytics Supported

Integrations

ConnectPointz Not Supported
MeterData4U Supported
Narvar Not Supported
Patchworks Not Supported
Salesfloor Not Supported
Tailor Not Supported

Integrations

ConnectPointz Supported
MeterData4U Not Supported
Narvar Supported
Patchworks Supported
Salesfloor Supported
Tailor Supported
Claim Invoice Cloud and update features and information
Claim Invoice Cloud and update features and information
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Claim Radial and update features and information