Intermedia Unite vs. Sococo Comparison


Intermedia Unite Intermedia	Sococo	+	+
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About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.		About Sococo is the virtual office where distributed teams come to work together each day, side-by-side, no matter where team members might be. Down the hall, across campus, or halfway around the world—working in your organization's online office is even more productive than being on the same floor or in the same room.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes searching for a complete Business VoIP solution		Audience Distributed teams of 2 or more
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Supported 24/7 Live Support Not Supported Online Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Not Supported Free Trial Not Supported		Pricing $13.49/user/month Monthly and annual pricing plans available. Special pricing available for teams of 250+. Free trial available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.		Pros & Cons from Real Users Pros Easy to use. Allows for better situational awareness, much like you would have if everyone was in the same office. Can share up to 12 videos and screen at once. It is a great add on to other software platforms like Zoom and Slack and Webex. Cons Integrates with Slack, Webex and Zoom. Could have more interfaces points.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Supported Webinars Not Supported Live Online Supported In Person Supported
Company Information Intermedia Founded: 1993 United States www.intermedia.com		Company Information Sococo Founded: 2007 United States www.sococo.com
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Categories AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. SIP Trunk Supported Team Communication Supported Telephony Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported Workforce Optimization (WFO) Supported		Categories Call Center Supported Cloud Communication Platform Supported Conference Supported Customer Service Supported Employee Communication Tools Supported Human Resources Supported Internal Communications Supported IT Management Supported Marketing Supported Meeting Supported Productivity Supported Project Management Supported Sales Supported Team Communication Supported Unified Communications Supported Video Conferencing Supported Virtual Workspace Supported Web Conferencing Supported
Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Not Supported Surveying Not Supported Workforce Management Not Supported		Team Communication Features Activity / News Feed Not Supported Audio Calls Not Supported Calendar Management Not Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Not Supported Push Notifications Supported Search Supported Surveys & Feedback Not Supported Task Management Not Supported Video Conferencing Supported Unified Communications Features Audio / Video Conferencing Supported Calendar Management Not Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Not Supported Video Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Not Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Web Conferencing Features Electronic Hand Raising Not Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Not Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Not Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Cloud Communication Platform Features Audio / Video Conferencing Supported Call Center Supported Call Recording Not Supported Call Routing Not Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported IVR / Voice Recognition Not Supported Conference Features Abstract Management Not Supported Attendee Management Supported Badge Management Not Supported Catering Management Not Supported Client Management Supported Registration Management Not Supported Social Promotion Not Supported Space / Room Setup Supported Speaker Management Not Supported Sponsorship Management Not Supported Surveys & Feedback Not Supported Ticketing Not Supported Employee Communication Tools Features Activity / News Feed Supported Audio / Video Conferencing Supported Blogs Not Supported Chat / Messaging Supported Employee Directory Supported Event Calendar Not Supported File Sharing Supported Knowledge Management Not Supported Newsletter Management Not Supported Surveys & Feedback Not Supported Human Resources Features 360 Degree Feedback Not Supported Applicant Tracking Not Supported Attendance Management Supported Benefits Management Not Supported Career Development Planning Not Supported Compensation Management Not Supported Compliance Management Not Supported Employee Database Not Supported Employee Lifecycle Management Not Supported Onboarding Supported Payroll Management Not Supported Performance Management Supported Recruiting Management Supported Self Service Portal Supported Succession Planning Not Supported Time & Attendance Management Supported Time Off Management Not Supported Timesheets Not Supported Training Management Supported Internal Communications Features App Integration Not Supported Blogs Not Supported Chat/Messaging Supported Email Management Not Supported Employee Directory Supported Event Calendar Not Supported Newsletter Management Not Supported Photo Gallery Not Supported Social Sharing Not Supported Survey Management Not Supported Telephony Not Supported Video Chat Supported Voice Chat Supported Meeting Features Action Item Tracking Not Supported Agenda Management Supported Attendee Management Supported Board Meetings Supported Committee Meetings Supported Internal Meetings Supported Invitation Management Supported Legislative Meetings Not Supported Materials Management Supported Meeting Feedback Not Supported Meeting Preparation Tools Not Supported Meeting Room Booking Not Supported Minutes Management Not Supported Post-Meeting Tools Supported Scheduling Not Supported Travel Management Supported Voting Management Not Supported Productivity Features Collaboration Supported Database Creation Not Supported Document Creation Not Supported File Sharing Supported Notes Management Not Supported Office Suite Not Supported Presentation Tools Supported Project Management Not Supported Task Management Not Supported Team Chat Supported Project Management Features Agile Methodologies Supported Budget Management Not Supported Client Portal Supported Collaboration Tools Not Supported Cost-to-Completion Tracking Not Supported Customizable Templates Not Supported Gantt Charts Not Supported Idea Management Not Supported Kanban Board Not Supported Milestone Tracking Not Supported Portfolio Management Not Supported Resource Management Not Supported Time & Expense Tracking Not Supported Traditional Methodologies Not Supported
Integrations Slack Supported CDK Global Supported Cisco Webex Not Supported ERA-IGNITE Supported Google Calendar Supported Google Contacts Supported Google Hangouts Not Supported Google Meet Supported HubSpot CRM Supported Microsoft Dynamics 365 Supported Microsoft Teams Supported NetSuite CRM Supported Rambox Not Supported Sales Robots Supported Salesforce Supported ServiceNow Supported SmartForm Not Supported Zendesk Supported Zoho SalesInbox Supported Zoom Not Supported Show More Integrations View All 22 Integrations		Integrations Slack Supported CDK Global Not Supported Cisco Webex Supported ERA-IGNITE Not Supported Google Calendar Not Supported Google Contacts Not Supported Google Hangouts Supported Google Meet Not Supported HubSpot CRM Not Supported Microsoft Dynamics 365 Not Supported Microsoft Teams Not Supported NetSuite CRM Not Supported Rambox Supported Sales Robots Not Supported Salesforce Not Supported ServiceNow Not Supported SmartForm Supported Zendesk Not Supported Zoho SalesInbox Not Supported Zoom Supported Show More Integrations View All 7 Integrations
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