Intermedia Unite vs. MiCollab Comparison


Intermedia Unite Intermedia	MiCollab Mitel Networks	+	+
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About Intermedia Unite® brings business communications, collaboration, and customer engagement into one easy-to-use platform—keeping teams connected, productive, and responsive from anywhere. It replaces fragmented tools by combining business phone service, video conferencing, team chat, and file sharing into one seamless experience, so employees can collaborate without switching apps. Unite delivers enterprise-grade calling with 100+ features, integrated customer engagement, and enhanced Microsoft Teams experiences. With mobile and desktop apps, users can call, meet, message, and engage customers from anywhere while maintaining a consistent business identity. AI-powered transcription, summaries, and insights help teams capture details and follow up efficiently. Backed by 99.999% uptime and J.D. Power-certified support, Unite ensures reliable performance—resulting in simpler communications, more productive teams, and better customer engagement.		About Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Mitel MiCollab is an enterprise collaboration software and tools platform solution that securely and swiftly powers communications for whenever you need them, wherever you are. Remove the need to flip between multiple apps to get the job done by providing employees with a single application for voice, video, messaging, presence, audio conferencing, mobility and team collaboration. Keep up with projects, stay connected with colleagues, and boost the sharing of knowledge and ideas across business silos. Extend the power of teams beyond your walls so they can easily and intuitively do the same with clients and partners. Get a communications experience that’s consistent across all of your devices. Stop a conversation on one device and pick it up on another. It’s that simple.
Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported		Platforms Supported Windows Supported Mac Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported
Audience Companies of all sizes searching for a complete Business VoIP solution		Audience Companies that want an enterprise collaboration software solution
Support Phone Support Supported 24/7 Live Support Supported Online Supported		Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Supported		API Offers API Not Supported
Screenshots and Videos View more images or videos		Screenshots and Videos View more images or videos
Pricing $22.99/user Contact us today to get a custom quote for your business. Free Version Not Supported Free Trial Not Supported		Pricing No information available. Free Version Not Supported Free Trial Supported
Reviews/Ratings Overall 4.8 / 5 ease 4.8 / 5 features 4.8 / 5 design 4.5 / 5 support 5.0 / 5 Read all reviews		Reviews/Ratings Overall 4.0 / 5 ease 4.0 / 5 features 4.0 / 5 design 4.0 / 5 support 5.0 / 5 Read all reviews
Pros from Real Users Pros Intermedia has a very stable and reliable product. There are a number of features that have been added over the years that make the product continue to grow and improve. Ease of use and customer service. Intermedia seems to be very thorough and detailed. We appreciate the attention to detail. Seemless transition from desktop (hard) phone to the app. Emails are sent as soon as messages are received. Customer service is excellent when needed. Everything! Easy to use. Can use same system in two different offices. The technical support is amazing. The Administrative support is very professional and nice.		Pros & Cons from Real Users Pros Easy to deploy. Can be used on PC or mobile. Integrates with the Mitel handset. Lots of features to keep people online. Cons Users find it a little confusing when working from home and then the office. Software can be little tricky if not configured properly.
Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported		Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Intermedia Founded: 1993 United States www.intermedia.com		Company Information Mitel Networks Founded: 1973 Canada www.mitel.com
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Categories AI Receptionists Supported Business Phone Systems Supported Business VoIP Supported Call Center Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. Contact Center as a Service (CCaaS) Supported Intermedia® Contact Center helps businesses deliver fast, personalized customer experiences across every channel. It unifies voice, chat, SMS, and email into one platform, enabling teams to engage customers seamlessly without switching tools. Intelligent routing and self-service connect customers to the right resource quickly, while automating routine inquiries to reduce wait times. Agents have access to customer context, interaction history, and collaboration tools in one place to resolve issues faster. AI-powered features like real-time assistance, summaries, and insights support agents and help supervisors improve performance and service quality. Built-in dashboards, reporting, and secure recording provide visibility and support compliance. Backed by 99.999% uptime and J.D. Power-certified support, it delivers reliable performance—resulting in better service, more productive teams, and simpler customer communications. SIP Trunk Supported Team Communication Supported Telephony Supported UCaaS Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported Workforce Optimization (WFO) Supported		Categories Audio Conferencing Supported Collaboration Supported Screen Sharing Supported Unified Communications Supported Video Conferencing Supported Web Conferencing Supported
Unified Communications Features Audio / Video Conferencing Supported Calendar Management Supported Call Recording Supported Call Routing Supported Chat / Messaging Supported Fax Management Not Supported File Sharing Supported Mobile Access Supported Multi-User Collaboration Supported Voice Mail Supported Video Conferencing Features Electronic Hand Raising Supported Mobile Access Supported On-Demand Webcasting Supported Presentation Streaming Supported Presentation Tools Supported Private Chat Supported Real-Time Chat Supported Record & Playback Ability Supported Screen Sharing Supported Two-Way Audio & Video Supported Video Conferencing Supported Whiteboard Not Supported Show More Features Business Phone Systems Features Call Logging Supported Call Monitoring Supported Call Recording Supported Call Routing Supported Employee Directory Supported IVR / Voice Recognition Supported Mobile Access Supported Virtual Call Center Supported Web Conferencing Supported Business VoIP Features Call Parking Supported Call Recording Supported Contact Management Supported Encryption Supported IVR / Voice Recognition Supported Ring Groups Supported SIP Trunking Supported Unified Communications Supported Voice Quality Enhancement Supported SIP Trunk Features Automatic Fail-over Routing Not Supported Call Data Records Not Supported Caller ID Supported Disaster Recovery Not Supported e911 Supported International Numbers Supported Multiple DID Options Supported PSTN Forwarding Supported Toll-Free Numbers Supported Team Communication Features Activity / News Feed Supported Audio Calls Supported Calendar Management Supported Chat / Messaging Supported Discussion Threads Supported File Sharing Supported Mobile Access Supported Push Notifications Supported Search Supported Surveys & Feedback Supported Task Management Supported Video Conferencing Supported Telephony Features Auto-Dialer Supported Call Center Management Supported Call Monitoring Supported Contact Management Supported Inbound Reporting Not Supported IVR / Voice Recognition Not Supported Outbound Reporting Not Supported Predictive Dialer Not Supported Telemarketing Management Not Supported Voice & Data Integration Not Supported VoIP Supported Workforce Optimization (WFO) Features eLearning Not Supported Interaction Analytics Supported Liability Recording Not Supported Performance Management Not Supported Quality Management Not Supported Real-time Guidance Not Supported Reporting Supported Speech Analytics Not Supported Surveying Not Supported Workforce Management Not Supported		Show More Features Collaboration Features Brainstorming Not Supported Calendar Management Supported Chat / Messaging Not Supported Contact Management Not Supported Content Management Not Supported Document Management Not Supported Project Management Not Supported Real Time Editing Supported Task Management Not Supported Version Control Not Supported Video Conferencing Supported
Integrations Google Calendar Supported ALGO Supported CDK Global Supported Daisee Not Supported DealerSocket Supported ERA-IGNITE Supported Google Contacts Supported Google Meet Supported Google Workspace Not Supported Microsoft 365 Supported Microsoft Copilot Supported Microsoft Outlook Not Supported Microsoft Teams Supported NetSuite CRM Supported NexHealth Supported Pipedrive Supported Sales Robots Supported ServiceNow Supported Slack Supported Zoho SalesInbox Supported Show More Integrations View All 22 Integrations		Integrations Google Calendar Supported ALGO Not Supported CDK Global Not Supported Daisee Supported DealerSocket Not Supported ERA-IGNITE Not Supported Google Contacts Not Supported Google Meet Not Supported Google Workspace Supported Microsoft 365 Not Supported Microsoft Copilot Not Supported Microsoft Outlook Supported Microsoft Teams Not Supported NetSuite CRM Not Supported NexHealth Not Supported Pipedrive Not Supported Sales Robots Not Supported ServiceNow Not Supported Slack Not Supported Zoho SalesInbox Not Supported Show More Integrations View All 4 Integrations
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