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About

The only real-time way to ensure PCI compliance with zero interruption to the customer experience. Interactions Trustera operates in real-time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI). Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences. World’s only real-time, audio-sensitive redaction platform. Ability to secure and protect your agents wherever they are, onsite or remote. Peace of mind for your customers knowing their data is protected. Reduce fraud and risk associated with collecting PCI data in the voice and digital channels. Secure capture of PCI with no disruption to customers.

About

PCI Pal is cloud software for securing payments and sensitive information during customer interactions handled by contact centers, digital channels, and conversational AI. It lets customers enter payment details through keypad or speech capture and secure digital payment links, while helping agents avoid exposure to card data. The platform also supports customer authentication and protection of sensitive information across assisted and automated journeys. Organizations can connect it with existing communications and payment systems, so payment service providers continue processing transactions while PCI Pal helps protect the interaction. It is designed for businesses and public-sector organizations whose customer-facing teams collect payments or sensitive data by voice, chat, or other digital channels.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Contact centers and companies in need of a solution to protect payment card information

Audience

Businesses and public-sector organizations with customer-facing teams that collect payments or handle sensitive information through contact centers, digital channels, or conversational AI.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Interactions
Founded: 2004
United States
www.interactions.com/products/trustera/

Company Information

PCI Pal
Founded: 1999
United Kingdom
www.pcipal.com

Alternatives

Alternatives

VGS Platform

VGS Platform

Very Good Security
EncryptRIGHT

EncryptRIGHT

Prime Factors

Categories

PCI Compliance Supported

Categories

Embedded Payments Supported
Payment Processing Supported
PCI Compliance Supported

Integrations

8x8 Contact Center Not Supported
Amazon Connect Not Supported
Five9 Not Supported
Genesys Cloud CX Not Supported
NiCE CXone Mpower Not Supported
Talkdesk Not Supported
Vonage Contact Center Not Supported
Zoom Contact Center Not Supported

Integrations

8x8 Contact Center Supported
Amazon Connect Supported
Five9 Supported
Genesys Cloud CX Supported
NiCE CXone Mpower Supported
Talkdesk Supported
Vonage Contact Center Supported
Zoom Contact Center Supported
Claim Interactions Trustera and update features and information
Claim Interactions Trustera and update features and information
Claim PCI Pal and update features and information
Claim PCI Pal and update features and information