Interactions TrusteraInteractions
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Related Products
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About
The only real-time way to ensure PCI compliance with zero interruption to the customer experience. Interactions Trustera operates in real-time to protect your employees and customers by protecting contact center agents from having access to payment card information (PCI). Interactions Trustera employs AI to anticipate and mask highly sensitive information that is often spoken and shared during conversations between agents and customers. Trustera ensures that your agents in the new work-from-anywhere model remain PCI compliant while still delivering high-quality experiences. World’s only real-time, audio-sensitive redaction platform. Ability to secure and protect your agents wherever they are, onsite or remote. Peace of mind for your customers knowing their data is protected. Reduce fraud and risk associated with collecting PCI data in the voice and digital channels. Secure capture of PCI with no disruption to customers.
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About
PCI Pal is cloud software for securing payments and sensitive information during customer interactions handled by contact centers, digital channels, and conversational AI. It lets customers enter payment details through keypad or speech capture and secure digital payment links, while helping agents avoid exposure to card data. The platform also supports customer authentication and protection of sensitive information across assisted and automated journeys. Organizations can connect it with existing communications and payment systems, so payment service providers continue processing transactions while PCI Pal helps protect the interaction. It is designed for businesses and public-sector organizations whose customer-facing teams collect payments or sensitive data by voice, chat, or other digital channels.
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Platforms Supported
Windows
Not Supported
Mac
Not Supported
Linux
Not Supported
Cloud
Supported
On-Premises
Not Supported
iPhone
Not Supported
iPad
Not Supported
Android
Not Supported
Chromebook
Not Supported
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Audience
Contact centers and companies in need of a solution to protect payment card information
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Audience
Businesses and public-sector organizations with customer-facing teams that collect payments or handle sensitive information through contact centers, digital channels, or conversational AI.
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Support
Phone Support
Supported
24/7 Live Support
Not Supported
Online
Supported
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Support
Phone Support
Not Supported
24/7 Live Support
Not Supported
Online
Supported
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API
Offers API
Not Supported
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API
Offers API
Supported
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Screenshots and Videos |
Screenshots and VideosNo images available
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Pricing
No information available.
Free Version
Not Supported
Free Trial
Not Supported
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Reviews/
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Reviews/
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Training
Documentation
Supported
Webinars
Supported
Live Online
Supported
In Person
Supported
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Training
Documentation
Supported
Webinars
Not Supported
Live Online
Not Supported
In Person
Not Supported
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Company InformationInteractions
Founded: 2004
United States
www.interactions.com/products/trustera/
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Company InformationPCI Pal
Founded: 1999
United Kingdom
www.pcipal.com
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Alternatives |
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Categories |
Categories |
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Integrations
8x8 Contact Center
Not Supported
Amazon Connect
Not Supported
Five9
Not Supported
Genesys Cloud CX
Not Supported
NiCE CXone Mpower
Not Supported
Talkdesk
Not Supported
Vonage Contact Center
Not Supported
Zoom Contact Center
Not Supported
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Integrations
8x8 Contact Center
Supported
Amazon Connect
Supported
Five9
Supported
Genesys Cloud CX
Supported
NiCE CXone Mpower
Supported
Talkdesk
Supported
Vonage Contact Center
Supported
Zoom Contact Center
Supported
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