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About

Intellum provides the world's largest and fastest-moving companies, including Amazon, Google, X (Twitter), Meta, Mailchimp, Gusto, Redbull, Snap Inc., Pinterest, Stripe, AirBnB, and Verizon, with an all-in-one solution for authoring, presenting, managing, tracking, and continuously improving customer, partner, and employee education initiatives at scale. Backed by a team of award-winning learning practitioners, consultants, content experts, engagement professionals, developers, and engineers, with a scientific, data-driven approach based on 20+ years of industry experience, our solutions help organizations improve product utilization, customer retention, and revenue. From our LMS to social/community learning, user journey tracking and data insights delivery, paid course and certifications support, and advanced content authoring, collaboration, and customization functionality, Intellum is uniquely positioned to provide an all-in-one EdTech for Business solution.

About

inSided is the leading Community Platform for scaling Customer Success and Support. Reduce your churn rate, deflect calls and tickets and build better products with our Community, Knowledge Base, and In-Product Support products.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mid-size and Enterprise-Level organizations with a need for scalable customer, partner, and employee education programs.

Audience

B2B software companies, Telecommunications, Consumer online services

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

$900 per month
Free trial available
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Pros & Cons from Real Users

Pros

  • #1- It helps to learn customer requirements and interests to deliver the best to them. #2- It makes it easy for creating and managing the personalized campaign. #3- Effortless to engage with customers.

Cons

  • #1- We had an overall positive experience with it.

Pros & Cons from Real Users

Pros

  • - Best of breed community platform - Ease of setup and support - Knowledge base and product ideation features - Proactive team, product constantly improves

Cons

  • No significant cons. Becomes valuable once you have a solid customer base.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

Intellum
Founded: 2000
United States
www.intellum.com

Company Information

inSided
Founded: 2010
Netherlands
www.insided.com

Alternatives

Alternatives

Ackee

Ackee

Ackee Digital Enterprises

Categories

Categories

Churn Prevention Supported
Community Supported
Customer Service Supported
Customer Success Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Not Supported
Customer Engagement Not Supported
Customer Lifecycle Management Not Supported
Health Score Not Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Supported
Win / Loss Analysis Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Course Authoring Features

Content Import / Export Supported
Course Publishing Supported
Gamification Supported
Instructor-Led Courses Supported
Interactive Content Supported
PowerPoint Conversion Not Supported
Self-Paced Courses Supported
Storyboarding Supported
Template Management Supported
Test / Quiz Creation Supported
Video Management Supported

Digital Adoption Platforms Features

Audience Segmentation Supported
Content Creation Supported
Contextual Guidance Supported
Data Validation Not Supported
In-App Training Not Supported
Launch Management Supported
Multi-Language Supported
Self Service Tools Supported
Surveys & Feedback Supported
User Onboarding Supported

Learning Experience Platforms Features

Built-in Course Authoring Supported
Content Sharing Supported
Employee Portal Supported
Gamification Supported
Microlearning Supported
Mobile Learning Supported
Multi-User Collaboration Supported
Recommendations Supported
Reporting/Analytics Supported
Self-Service Content Curation Supported
Social Learning Supported
Third Party Course Library Not Supported

Learning Management Systems (LMS) Features

Academic / Education Not Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Corporate / Business Supported
Customizable Supported
eCommerce Supported
eLearning Companies Supported
Gamification Supported
Learner Portal Supported
Mobile Learning Supported
Open Source Not Supported
SCORM Compliance Supported
Synchronous Learning Supported
Video Conferencing Supported

Mobile Learning Features

Academic / Education Not Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Certification Management Supported
Content Management Supported
Corporate / Business Supported
eCommerce Supported
Employee Training Supported
Engagement Monitoring Supported
Gamification Supported
Media Management Supported
Skills Tracking Supported
Social Learning Supported
Student Portal Supported
Synchronous Learning Supported
Testing / Assessments Supported
Training Companies Supported
Video Conferencing Supported
Virtual Classroom Supported

Training Features

Academic / Education Not Supported
Asynchronous Learning Supported
Blended Learning Supported
Built-In Course Authoring Supported
Built-in LMS Supported
Certification Management Supported
Corporate / Business Supported
eCommerce Supported
Learner Portal Supported
Mobile Learning Supported
Simulation Supported
Synchronous Learning Supported
Training Companies Supported

Virtual Event Platforms Features

Alerts/Notifications Supported
Attendee Management Supported
Customizable Branding Supported
Event Management Supported
File Sharing Supported
Lead Capture Supported
Live Audio/Video Chat Not Supported
Live Text Chat Not Supported
Mobile Access Supported
Moderation Supported
Pre-made Templates Not Supported
Presentation Tools Not Supported
Q&A Not Supported
Reporting/Analytics Supported
Social Media Promotion Not Supported
Surveys/Polls Supported
Virtual Booths Supported
Virtual Lobby Supported

Customer Success Features

Account Alerts Not Supported
Account Management Not Supported
Communication Management Supported
Customer Engagement Supported
Customer Lifecycle Management Supported
Health Score Supported
Onboarding Supported
Revenue Management Not Supported
Usage Tracking / Analytics Not Supported
Win / Loss Analysis Not Supported

Knowledge Management Features

Artificial Intelligence (AI) Not Supported
Cataloging / Categorization Supported
Collaboration Supported
Content Management Supported
Decision Tree Supported
Discussion Boards Supported
Full Text Search Supported
Knowledge Base Management Supported
Self Service Portal Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Not Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Supported
Membership Management Supported
Social Media Management Supported
Website Management Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Not Supported
Video Content Not Supported

Customer Service Features

Alerts / Escalation Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Supported
Queue Management Not Supported
Self Service Portal Supported
Social Media Integration Not Supported
Surveys & Feedback Supported
Virtual Assistant Not Supported
Workflow Management Supported

Integrations

Gainsight Supported
Salesforce Supported
Slack Supported
Active Directory Supported
Brightcove Supported
DataCamp Supported
Ethena Supported
Facebook Supported
Facebook Live Supported
Findjoo Not Supported
GoTo Meeting Supported
Honorlock Supported
Meltano Not Supported
Miro Not Supported
OAuth Supported
Salesforce Agentforce Service Not Supported
Spree Commerce Supported
Unleash Not Supported
Zendesk Not Supported
mLevel Supported

Integrations

Gainsight Supported
Salesforce Supported
Slack Supported
Active Directory Not Supported
Brightcove Not Supported
DataCamp Not Supported
Ethena Not Supported
Facebook Not Supported
Facebook Live Not Supported
Findjoo Supported
GoTo Meeting Not Supported
Honorlock Not Supported
Meltano Supported
Miro Supported
OAuth Not Supported
Salesforce Agentforce Service Supported
Spree Commerce Not Supported
Unleash Supported
Zendesk Supported
mLevel Not Supported
Claim Intellum Platform and update features and information
Claim Intellum Platform and update features and information
Claim inSided and update features and information
Claim inSided and update features and information