Inteam

Inteam

Inconcert
+
+

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About

Inteam is a workforce management solution designed for contact centers that optimizes team planning and operational efficiency by aligning agent schedules with forecasted workload across all communication channels. It uses advanced algorithms fed with historical interaction data to generate highly accurate demand forecasts, determining the number of agents and hours required to meet service levels with precision exceeding 95%. Based on these forecasts, Inteam automatically plans and organizes shifts while considering labor regulations, employee preferences, vacations, holidays, and seasonal variations, enabling balanced distribution of workloads between peak and low-demand periods. It supports multichannel environments by distributing interactions across agents according to service needs and skills, while also offering centralized management of schedules, absences, training sessions, and internal activities.

About

Rotageek helps businesses perfectly predict and meet demand by using data-driven tech to effectively and fairly schedule staff. Using personalised algorithms and machine learning to identify patterns that would otherwise go unnoticed - Rotageek provides best-in-class business forecasting and workforce management.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Contact center operations managers and workforce planners who need to forecast demand, optimize agent scheduling, and improve service levels through data-driven workforce management

Audience

Enterprise (2000+ employees) & mid-size (500 to 2000 employees) clients. Retail, healthcare, call centres, hospitality and entertainment are our focus, although we do serve others.

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Inconcert
Founded: 2001
Spain
www.inconcertcx.com/en/products/inteam

Company Information

Rotageek
Founded: 2009
United Kingdom
www.rotageek.com

Alternatives

Alternatives

TelStrat WFO

TelStrat WFO

Serenova
VIDIX Labor

VIDIX Labor

Ban-Koe
AgentTime

AgentTime

Portage Communications

Categories

Categories

Employee Scheduling Features

Appointment Management Not Supported
Automated Scheduling Supported
Calendar Management Not Supported
Employee Database Supported
Group Scheduling Supported
Messaging Supported
Mobile Access Supported
Payroll Management Supported
Reporting/Analytics Supported
Resource Management Supported
Schedule Distribution Supported
Scheduling Supported
Shift Scheduling Supported
Shift Swapping Supported
Time Clock Supported
Time Tracking Supported
Vacation / Leave Tracking Supported

Integrations

Inagent Supported
Inconcert Supported
Inconnect Supported
Infunnel Supported
Inspeech Supported

Integrations

Inagent Not Supported
Inconcert Not Supported
Inconnect Not Supported
Infunnel Not Supported
Inspeech Not Supported
Claim Inteam and update features and information
Claim Inteam and update features and information
Claim Rotageek and update features and information
Claim Rotageek and update features and information