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About

Instaply creates a text/messaging channel that will help you improve your customer experience and drive sales. If you feel overwhelmed with inbound calls, unsatisfied with the limitations of live chat, and tired of having your single SM manager dedicated to Messenger, Instaply’s messaging platform addresses all of these issues, and more. By using conversational keyword tracking and simple follow-up processes, our customers unlock efficient ways to serve and up-sell their customers. Team Instaply U.S. serves any and every size business. We pride ourselves on customer service, honestly and efficiency. In the not-so-distant future text/messaging will be the primary way that businesses communicate with their customers. Get ahead of the curve, with Instaply. Our platform is device agnostic and can be easily implemented, whether your business manages customer service at brick and mortar locations, or via one, or multiple, call centers.

About

Get a work number, organize contacts, and grow your business with powerful texting tools from Sideline Pro. All your work calls, texts, and voicemail live on a separate number—keeping your personal line private. Know when customers are calling, automate responses, and manage every conversation like a pro. 9 out of 10 consumers would rather text with businesses. Sideline gives you all the tools you need to let them text yours. Get a dedicated business line for calls, texts, voicemail, and more. Keep work and personal contacts in separate phonebooks, but together on one phone. If you miss a call, that customer gets a text. And you're connected before they can Google the competition. Send text marketing campaigns, promotions, or offers with mass messaging tools. Schedule text reminders from your work calendar to reduce appointment and meeting no-shows.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Sales teams and businesses looking for a messaging solution to improve their customer experience

Audience

Professionals that need a second phone number for business and business texting

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 1.0 / 5
ease 5.0 / 5
support 1.0 / 5

Pros & Cons from Real Users

Pros

  • Worked great for years, until two weeks ago......It was always reliable and did not have a complaint, but a change must have been made where the service got all fowled up.

Cons

  • I have been using Sideline for years and never had an issue until two weeks ago where an incoming call is received, answered and 2 seconds later it disconnects the call. This happens all the time. Have contacted customer service numerous times and they cannot seem to correct this issue. Looking for alternative providers.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Instaply
Founded: 2013
France
www.instaply.com/en/

Company Information

Sideline
Founded: 2006
United States
www.Sideline.com

Alternatives

Alternatives

EasyLine

EasyLine

TalkU
Ring4

Ring4

yourVirtualSIM
2way

2way

2way Message

Categories

Categories

Telephony Features

Auto-Dialer
Call Center Management
Call Monitoring
Contact Management
Inbound Reporting
IVR / Voice Recognition
Outbound Reporting
Predictive Dialer
Telemarketing Management
Voice & Data Integration
VoIP

Integrations

Facebook Messenger
Google Ads
Rambox

Integrations

Facebook Messenger
Google Ads
Rambox
Claim Instaply and update features and information
Claim Instaply and update features and information
Claim Sideline and update features and information
Claim Sideline and update features and information