InsightSofa

InsightSofa

ROUCEK Group
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About

Czech product for collecting, evaluating and managing customer experience. For over 11 years, it has helped companies around the world manage their customer satisfaction. It fully complies with GDPR and complies with the ISO27001 standard. Professional solutions for the customer experience, working with it and improving the products and services of companies. It takes place automatically, in the form of online inquiries. Measuring experience using kiosks located in the premises. Get experience from people you don't have contact with. Easily and very quickly reveal the experience and opinions of customers about your activities. Results usually within 14 days of entering. By recognizing a dissatisfied customer in real time , you respond before moving on to the competition. The control system ensures that all dissatisfied customers are actually dealing.

About

RepuGen is an all in one reputation and review management software for doctors, medical practices, bigger healthcare organizations and dental practices. With an unmanaged reputation, you're likely losing thousands in revenue as 75% of patients will not visit a healthcare business with below 4 stars. RepuGen administers a survey to understand patients' sentiments immediately after a visit, then directs them to review sites to share their experience. As a result, you’ll better understand patients, allow for service recovery, and strengthen your online reputation – all at once. Online reputation increasingly influences whether patients will call or visit a medical or dental practice, as more people continue using the internet to search for healthcare. However, in healthcare especially, unhappy patients tend to be the loudest. Thus, dissatisfied patients' reviews can negatively (and inaccurately) portray your healthcare practice.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Audience

Companies looking for a Customer Satisfaction solution

Audience

Doctors and healthcare organizations looking for a healthcare reputation management platform

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$89 per user per month
Free Version Supported
Free Trial Not Supported

Pricing

We offer a core reputation management plan + 4 different add ons. Start with the Core Plan, and add to it the add ons based on your preferences.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

ROUCEK Group
Founded: 2013
Czech Republic
www.insightsofa.com

Company Information

RepuGen
Founded: 2016
United States
www.repugen.com

Alternatives

Alternatives

myPracticeReputation

myPracticeReputation

Practice Builders

Categories

Categories

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Supported
Feedback Collection Supported
Survey Management Supported

Patient Engagement Features

Appointment Scheduling Supported
Care Planning Not Supported
Collaboration Not Supported
Messaging Supported
Mobile Access Not Supported
Patient Education Not Supported
Patient Portal Not Supported
Personal Health Record Not Supported
Progress Tracking Not Supported
Self Management Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Not Supported
Response Management Supported
Review Generation Supported
Review Monitoring Supported
Sentiment Analysis Supported
Social Media Metrics Not Supported
Social Media Monitoring Not Supported
White Label Not Supported

Integrations

AdvancedMD Not Supported
Dentrix Not Supported
DrChrono Not Supported
EagleSoft Not Supported
NextGen Healthcare EHR Not Supported
Veradigm Practice Management Not Supported

Integrations

AdvancedMD Supported
Dentrix Supported
DrChrono Supported
EagleSoft Supported
NextGen Healthcare EHR Supported
Veradigm Practice Management Supported
Claim InsightSofa and update features and information
Claim InsightSofa and update features and information
Claim RepuGen and update features and information
Claim RepuGen and update features and information