Ink DCS

Ink DCS

Ink Innovation
Q Waits Business

Q Waits Business

Boolean Array
+
+

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About

Ink DCS is a fully featured Departure Control System for airlines and ground handlers to process passengers from the cloud. It has everything that large Low-Cost and Full-Service Carriers need to run mission-critical operations. Modules include turnkey Web Check-in, Backup DCS, Ink Touch (a native iOS app), Kiosk Check-in and Bag Drop applications. Advanced features such as Interline Through Check-in (IATCI) and Interactive APIS enable complex operations. The comprehensive API allows airlines and other companies to build fully controllable systems on top of our headless platform. The desktop UI is browser-based. The fully integrated Mass and Balance System mirrors data across both DCS and Load Control functions.

About

Our solutions are 100% app based. This means, you can use the business app to manage lineups while your customers use their phone to check-in to your business. Open/Close queue - Let customers check-in only when you are open. Close queue temporarily but still service to already checked-in customers, without impacting their sequence. Give flexibility to your customers to check in multiple ways. In addition to app check-in, allow users to check in by sending a TEXT (SMS) to a pre-registered number. Your customers are always updated with their position in the queue and with approximate wait times. Additional notifications sent when it is their turn for your service. Manage more one than one kiosk using the same app. Redirect customers to different kiosks based on their needs. Optimize queue flow and provide service in parallel. Get to know your customers before they arrive. Define service categories and get information at the time of remote check-in.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Airlines, Airports, Tour Operators, Ground Handlers

Audience

For companies that want a software that can provide better customer service by helping save time and effort avoiding standing in queues and waiting to enter stores

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version
Free Trial

Pricing

$37.99 per month
Free Version
Free Trial

Reviews/Ratings

Overall 4.5 / 5
ease 4.5 / 5
features 4.5 / 5
design 3.8 / 5
support 4.7 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • The system is easy to use.
  • INK DCS’s ease of use allows us to keep agent training to a minimum. Its functionality aligns well with our operational requirements, making it an effective tool for our daily work.
  • BermudAir has been able to grow and improve with INK Innovations products and support. INK provides flexibility for services offered in its system, ability to have access anywhere and at any time, and they continue to develop based on the airline's needs. We recently opened an airport station with no capability to have designated check-in desks; INK came back with the perfect solution of using mobile devices and this continues to be a successful addition for our performance on a full time basis.
  • Easy to use check-in system, perfect for the size of our operation.
  • Easy to use, quick learning pattern, rich in useful functionality, no added nonsense options, modern IU, friendly admin options and reliable.

Cons

  • That it is mandatory to fill in: Cabin Doors Closed: Off Block: Actual Departure: We doesn't use that function.
  • The development of customized functions occasionally took longer than anticipated.
  • The only con to mention is that more airlines are not using INK Innovation for their operation. One recommendation for the future of mobile devices would be to combine the printing of boarding passes and baggage tags to one device. This will allow the agents to better handle the phone and printing devices between two instead of three.
  • Set-ups can be a little complicated
  • We have found none so far. If anything could be improved is maybe the Weight and balance section, specifically the administration of the database.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Ink Innovation
Founded: 2011
Spain
innovation.ink

Company Information

Boolean Array
Founded: 2020
Canada
business.qwaits.com

Alternatives

Alternatives

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Categories

Categories

Airline Reservation System Features

Charter Reservations
CRM
Departure Control
Disruption Management
Distribution Management
Loyalty Program
Online Booking
Payment Processing
Revenue Management
Self Service Portal
Third Party Booking

Waitlist Features

Alerts/Notifications
Customer Database
For Restaurants
Prioritization
Public Waitlist
Reporting & Statistics
Self Check-in
Waiting Time Tracking
Waitlist Status Tracking

Integrations

Amadeus Central Reservations System (CRS)

Integrations

Amadeus Central Reservations System (CRS)
Claim Ink DCS and update features and information
Claim Ink DCS and update features and information
Claim Q Waits Business and update features and information
Claim Q Waits Business and update features and information