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About

Ingrid is a delivery intelligence platform that helps e-commerce retailers design, A/B test, and execute delivery strategy across the entire customer journey from checkout and tracking to returns and exchanges. Retailers use Ingrid to show personalized delivery options at checkout, set accurate delivery promises, cut shipping costs and increase delivery margins, automate order tracking, and enable easy returns, all from one platform. With 350+ pre-built carrier integrations (including DHL, DPD, Royal Mail, and Evri), built-in A/B testing, and delivery data from hundreds of millions of orders, Ingrid turns delivery from a cost center into a revenue driver. It helps boost conversion, increase profitability and build customer trust. Trusted by 250+ leading retailers including Paul Smith, ME+EM, GANT, Nordic Nest, and NA-KD, Ingrid powers delivery across 170+ markets. Founded in Stockholm in 2015, with offices in Sweden, the UK, the Netherlands, and Poland.

About

Narvar is the #1 platform for intelligent personalization “beyond buy,” trusted by 1,500+ of the world’s most admired brands—including Sephora, Levi’s, Sonos, Warby Parker, and LVMH. Powered by IRIS™, Narvar leverages billions of data points to create seamless experiences that build trust, safeguard operations, and unlock sustainable growth. Recognized multiple times by Fast Company as one of the most innovative companies, Narvar is redefining the post-purchase journey—from returns and exchanges to tracking, notifications, and fraud prevention—simplifying the everyday lives of consumers while driving business success for retailers.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Mid-market and enterprise D2C retailers, both e-commerce and omnichannel, operating in fashion, lifestyle, health and beauty, and sports and outdoors. Headquartered in the Nordics, UK or Netherlands and selling across multiple markets. Typically running on running on e-commerce platforms like Centra and Shopify Plus.

Audience

Companies and businesses searching for a solution to manage their order tracking, messaging and returns experiences

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Ingrid
Founded: 2015
Sweden, UK, Netherlands
www.ingrid.com

Company Information

Narvar
Founded: 2012
United States
corp.narvar.com

Alternatives

Alternatives

Tookan

Tookan

JungleWorks

Categories

Categories

eCommerce Tools Supported
Returns Management Supported
Shipment Tracking Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Supported
Customer Management Not Supported
Dispatch Management Not Supported
Driver Management Not Supported
Fleet / Equipment Management Not Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Not Supported
Routing Not Supported
Scheduling Not Supported
Shipment Management Supported

Returns Management Features

3PL / ERP Integration Supported
Automated Exchanges Supported
Branded Experience Supported
Custom Return Policy Supported
Inventory Management Supported
One-Click Returns Processing Supported
Returns Analytics Supported
Shopper Self-Service Supported
Smart Data Collection Supported

Shipment Tracking Features

Alerts/Notifications Supported
Delivery Estimate Supported
For eCommerce Supported
For Freight Supported
Status Tracking Supported
Website Integration Supported

Integrations

Adobe Target Not Supported
Bubblehouse Not Supported
Canopy Not Supported
Chatdesk Not Supported
Dixa Supported
Emarsys Supported
FedEx Ship Manager Not Supported
Flip Not Supported
Hantera_ Supported
IBM Cloud Not Supported
Magento Not Supported
Microsoft Dynamics 365 Not Supported
OneStock Supported
Oracle Cloud Infrastructure Not Supported
Oracle Responsys Not Supported
Pinch AI Not Supported
Radial Not Supported
Reflektion Not Supported
Shopify Plus Not Supported
Voyado Supported

Integrations

Adobe Target Supported
Bubblehouse Supported
Canopy Supported
Chatdesk Supported
Dixa Not Supported
Emarsys Not Supported
FedEx Ship Manager Supported
Flip Supported
Hantera_ Not Supported
IBM Cloud Supported
Magento Supported
Microsoft Dynamics 365 Supported
OneStock Not Supported
Oracle Cloud Infrastructure Supported
Oracle Responsys Supported
Pinch AI Supported
Radial Supported
Reflektion Supported
Shopify Plus Supported
Voyado Not Supported
Claim Ingrid Delivery Platform and update features and information
Claim Ingrid Delivery Platform and update features and information
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Claim Narvar and update features and information