Influitive vs. Refernet Comparison


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About Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.	About A safe, secure and local online referral management system used by local Citizens Advice teams, Councils, Charities, Legal and Money advice services, Health care and Social Prescribing and more across the UK, which has been proven to pay for itself. Refernet enables referrals to be made securely between Advice Agencies and their partners, across their town, city or region. Refernet is GDPR compliant and reports on activity and outcomes. At Refernet we want the smallest of charities to be able to use Refernet, as well as the national organisations we work with. Our pricing is therefore based just as much on what you can afford as it is on the coverage you need, and how you plan to make use of the system. As well as our core user group who use Refernet in towns and Cities, we now have groups of Citizens Advice using Refernet to join referral activity together across whole boroughs and counties.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience B2B companies	Audience Companies searching for a local online referral management system solution
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Not Supported Online Not Supported
API Offers API Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos View more images or videos
Pricing No information available. Free Version Not Supported Free Trial Not Supported	Pricing No information available. Free Version Not Supported Free Trial Not Supported
Reviews/Ratings Overall 4.9 / 5 ease 4.8 / 5 features 4.4 / 5 design 4.9 / 5 support 4.4 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones. - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform. You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before. Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible. Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen. Cons Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision. - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time. The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated. Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback. Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.
Training Documentation Supported Webinars Supported Live Online Supported In Person Supported	Training Documentation Not Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information Influitive Founded: 2010 Canada influitive.com	Company Information Refernet www.refernet.co.uk
Alternatives PartnerStack	Alternatives Readyly
Kommo QSOFT	TriVice Capri Healthcare
Club Club (formerly Brandbassador)	Lumiant
Kangaroo Rewards	Clicki
Mention Me View All	ePermit Builders Millennium View All
Categories Community Supported Customer Advocacy Supported Customer Engagement Supported Customer Loyalty Supported Employee Advocacy Supported Referral Supported	Categories Referral Supported
Referral Features Affiliate Marketing Not Supported Campaign Management Supported Contact Management Supported Employee Referral Management Supported Feedback Management Supported Lead Engagement Supported Loyalty Program Supported Referral Tracking Supported Rewards Management Supported Show More Features Community Features Content Management Supported Content Moderation Supported Discussions / Forums Supported Event Management Supported Group Management Supported Ideation / Crowdsourcing Supported Member Directory Not Supported Membership Management Supported Social Media Management Supported Website Management Not Supported White Label Not Supported Customer Advocacy Features Advocate Management Supported Campaign Management Supported Communication Management Supported Community Management Supported Gamification Supported Referral Tracking Supported Reporting/Analytics Supported Rewards Program Supported Social Engagement Supported Customer Engagement Features Analytics Supported Churn Management Supported Communication Management Not Supported Community Management Supported Content Syndication Not Supported Feedback Collection Supported Gamification Supported Live Chat Supported Video Content Supported Customer Loyalty Features Corporate Memberships Not Supported CRM Not Supported Customer Activity Tracking Supported Discount Management Not Supported Gift Card System Supported Loyalty Card System Not Supported Member Portal Supported Membership Management Supported No-Card Loyalty System Not Supported Referral Tracking Supported Rewards Management Supported Employee Advocacy Features Content Controls / Compliance Not Supported Content Library Creation Supported Mobile Access Supported Post Scheduling Supported Push / Email Notifications Supported Reporting / Analytics Supported Social Sharing Gamification Supported Tiered User Permissions Supported	Referral Features Affiliate Marketing Not Supported Campaign Management Not Supported Contact Management Not Supported Employee Referral Management Supported Feedback Management Not Supported Lead Engagement Not Supported Loyalty Program Not Supported Referral Tracking Not Supported Rewards Management Not Supported
Integrations Adobe Marketo Engage Supported Axis LMS Supported Facebook Supported G2 Supported HubSpot Marketing Hub Supported LinkedIn Supported Salesforce Supported Sendoso Supported Stackreaction Supported Tango Card Supported TrustRadius Supported X (Twitter) Supported Zapier Supported Show More Integrations View All 13 Integrations	Integrations Adobe Marketo Engage Not Supported Axis LMS Not Supported Facebook Not Supported G2 Not Supported HubSpot Marketing Hub Not Supported LinkedIn Not Supported Salesforce Not Supported Sendoso Not Supported Stackreaction Not Supported Tango Card Not Supported TrustRadius Not Supported X (Twitter) Not Supported Zapier Not Supported Show More Integrations
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