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About

Influence.io is a flexible loyalty and referral platform designed to help ecommerce and direct-to-consumer brands create, manage, and scale customer loyalty and referral programs. It enables merchants to reward customers with points for actions such as placing orders, writing reviews, or performing social actions, and lets those points be redeemed for perks, discounts, or other rewards. It supports loyalty tiers, so brands can differentiate rewards based on customer loyalty levels, as well as digital stamp-cards (including integration with Apple and Google Wallet), membership programs, and referral incentives to encourage existing customers to bring in new buyers. Influence.io integrates with major ecommerce and marketing tools (such as Shopify, BigCommerce, Klaviyo, and Gorgias), making setup fast and “plug-and-play” without the need for extensive custom development.

About

TapMango is a fully branded loyalty solution offering the most advanced rewards program to retailers and restaurants. Engage customers with our powerful marketing tools, get new customers with our referral system and review boost, increase revenue with flash sales and mobile ordering and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Supported
Mac Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Ecommerce brands and online retailers needing a tool to build loyalty, incentivize referrals, and boost customer retention and lifetime value without building a custom rewards system

Audience

Ideal for any retail store wanting to retain their loyal customers, attract new clients, and find innovative ways to sell to their existing customers.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Reviews/Ratings

Overall 3.3 / 5
ease 3.7 / 5
features 3.7 / 5
design 3.0 / 5
support 4.3 / 5

Pros & Cons from Real Users

Pros

  • The people are the best part. The sales rep and internal operations team were very polite and consistently kind.
  • TapMango is an interesting and profitable platform to promote e-commerce. It provides conveniences both for us when promoting products and services. It is also convenient for customers to bid and make purchases. It helps us track our customers throughout the buying process, and its review system is excellent; it helps us increase customer loyalty and give reputation to our business. It makes everything more convenient for marketing and sales teams to push products and make it convenient for customers to make purchases. It is an excellent platform to increase sales and generate more revenue.
  • TapMango has given a good impression to every person interested in my products or services. It is simple as the sales channel is elaborated; in a few words, it is distributed with the necessary quality. The support is synchronized with the history and gives an immediate response. TapMango prevails in commerce as a tool that drives sales.

Cons

  • • Unexpected and undisclosed costs, including required third-party subscriptions (Ecard Systems and Apple Developer fees) that were not clearly communicated during the sales process. • Misrepresentation of system integration, specifically the claim of a “fully integrated” POS solution, which in practice requires manual workarounds that slow transactions. • Missed and significantly delayed launch timelines, despite providing ample notice and completing all requested onboarding and marketing preparations. • Lack of a functional final product, including a non-operational app and online ordering system that has never processed a single order. • Restricted access to our own customer and loyalty data, which has prevented us from transitioning to a functioning alternative solution.
  • TapMango is expensive, and their support team leaves a lot to be desired; we have not been able to establish contact with them most of the times we have requested it, they need to improve.
  • The price is high; I found it somewhat expensive because it is simple, and its functions are not so exponential in scope. Plus, its overall design is a bit dated.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Company Information

Influence
Founded: 2021
United States
www.influence.io

Company Information

TapMango
Founded: 2013
Canada
www.tapmango.com/

Alternatives

Alternatives

Preferred Patron Loyalty

Preferred Patron Loyalty

Preferred Patron Loyalty, LLC

Categories

Customer Advocacy Supported
Customer Loyalty Supported
Loyalty Management Supported

Categories

Customer Loyalty Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Integrations

Shopify Supported
Agiliron Not Supported
Apple Wallet Supported
Attentive Supported
BigCommerce Supported
Commerce7 Not Supported
Google Wallet Supported
Gorgias Supported
Klaviyo Supported
Lightspeed Retail Not Supported
Loop Supported
REVIEWS.io Supported
Recharge Supported
Skio Supported
Square Appointments Not Supported
Square POS Not Supported
Square Payments Not Supported
Toast Kitchen Display System Not Supported
Toast POS Not Supported
dotdigital Engagement Cloud Supported

Integrations

Shopify Supported
Agiliron Supported
Apple Wallet Not Supported
Attentive Not Supported
BigCommerce Not Supported
Commerce7 Supported
Google Wallet Not Supported
Gorgias Not Supported
Klaviyo Not Supported
Lightspeed Retail Supported
Loop Not Supported
REVIEWS.io Not Supported
Recharge Not Supported
Skio Not Supported
Square Appointments Supported
Square POS Supported
Square Payments Supported
Toast Kitchen Display System Supported
Toast POS Supported
dotdigital Engagement Cloud Not Supported
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