+
+

Related Products

  • Extole
    71 Ratings
    Visit Website
  • Rezku Point of Sale
    64 Ratings
    Visit Website
  • VoucherCart
    67 Ratings
    Visit Website
  • FirstPromoter
    67 Ratings
    Visit Website
  • Level 6
    36 Ratings
    Visit Website
  • Chime Workplace
    8 Ratings
    Visit Website
  • Tremendous
    1,886 Ratings
    Visit Website
  • RetailEdge
    201 Ratings
    Visit Website
  • Awardco
    12,802 Ratings
    Visit Website
  • Vibe Retail
    93 Ratings
    Visit Website

About

Influence.io is a flexible loyalty and referral platform designed to help ecommerce and direct-to-consumer brands create, manage, and scale customer loyalty and referral programs. It enables merchants to reward customers with points for actions such as placing orders, writing reviews, or performing social actions, and lets those points be redeemed for perks, discounts, or other rewards. It supports loyalty tiers, so brands can differentiate rewards based on customer loyalty levels, as well as digital stamp-cards (including integration with Apple and Google Wallet), membership programs, and referral incentives to encourage existing customers to bring in new buyers. Influence.io integrates with major ecommerce and marketing tools (such as Shopify, BigCommerce, Klaviyo, and Gorgias), making setup fast and “plug-and-play” without the need for extensive custom development.

About

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Ecommerce brands and online retailers needing a tool to build loyalty, incentivize referrals, and boost customer retention and lifetime value without building a custom rewards system

Audience

B2B companies

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$49 per month
Free Version Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.9 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones.
  • - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform.
  • You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before.
  • Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible.
  • Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen.

Cons

  • Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision.
  • - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time.
  • The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated.
  • Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback.
  • Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Influence
Founded: 2021
United States
www.influence.io

Company Information

Influitive
Founded: 2010
Canada
influitive.com

Alternatives

Alternatives

Kommo

Kommo

QSOFT
Club

Club

Club (formerly Brandbassador)

Categories

Customer Advocacy Supported
Customer Loyalty Supported
Loyalty Management Supported

Categories

Community Supported
Customer Advocacy Supported
Customer Loyalty Supported
Employee Advocacy Supported
Referral Supported

Customer Advocacy Features

Advocate Management Supported
Campaign Management Supported
Communication Management Supported
Community Management Supported
Gamification Supported
Referral Tracking Supported
Reporting/Analytics Supported
Rewards Program Supported
Social Engagement Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Supported
Rewards Management Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Not Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Not Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Employee Advocacy Features

Content Controls / Compliance Not Supported
Content Library Creation Supported
Mobile Access Supported
Post Scheduling Supported
Push / Email Notifications Supported
Reporting / Analytics Supported
Social Sharing Gamification Supported
Tiered User Permissions Supported

Referral Features

Affiliate Marketing Not Supported
Campaign Management Supported
Contact Management Supported
Employee Referral Management Supported
Feedback Management Supported
Lead Engagement Supported
Loyalty Program Supported
Referral Tracking Supported
Rewards Management Supported

Integrations

Adobe Marketo Engage Not Supported
Apple Wallet Supported
Attentive Supported
Axis LMS Not Supported
G2 Not Supported
Google Wallet Supported
Gorgias Supported
Klaviyo Supported
LinkedIn Not Supported
Loop Supported
REVIEWS.io Supported
Recharge Supported
Salesforce Not Supported
Sendoso Not Supported
Shopify Supported
Skio Supported
Stackreaction Not Supported
TrustRadius Not Supported
X (Twitter) Not Supported
dotdigital Engagement Cloud Supported

Integrations

Adobe Marketo Engage Supported
Apple Wallet Not Supported
Attentive Not Supported
Axis LMS Supported
G2 Supported
Google Wallet Not Supported
Gorgias Not Supported
Klaviyo Not Supported
LinkedIn Supported
Loop Not Supported
REVIEWS.io Not Supported
Recharge Not Supported
Salesforce Supported
Sendoso Supported
Shopify Not Supported
Skio Not Supported
Stackreaction Supported
TrustRadius Supported
X (Twitter) Supported
dotdigital Engagement Cloud Not Supported
Claim Influence and update features and information
Claim Influence and update features and information
Claim Influitive and update features and information
Claim Influitive and update features and information