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About

Make important decisions using your key metrics and data from sales, marketing, accounting, human resources, project management, manufacturing, purchasing and more, and use stakeholder feedback to understand the "what" and "why" of all your business data with AI Understand supported insights and drive improvements for your business. Automated collection, storage, visualization and consolidation of the most important key figures, data and feedback through artificial intelligence. Tailor-made recommendations for action generated by AI for your company. Data-based decisions that help you achieve your business goals. With Industrytics, you continuously collect and connect data and key figures through interfaces to your software applications (ERP, CRM, accounting systems, time management, HR software, Excel spreadsheets, etc.) and receive feedback through automated feedback surveys.

About

SurveyLab is online survey software built for Customer Experience, Marketing, Human Resources, and Digital teams. It is used by over 85,000 customers in 65 countries. It provides real-time feedback, multi-user, and multi-language support, advanced analytical tools, branding, integration, and more. System provides full support for Customer Satisfaction Surveys, NPS, CES, Market Research, 360 Feedback, Employee Engagement, Employee Satisfaction, Pulse Surveys, Intercept surveys, Mystery shopping, Online Tests, Online Forms, Online Voting, and more.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

360° decision intelligence platform for companies

Audience

Individuals, small & large organizations. | Customer Experience, Market Research, HR, Digital.

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Pricing

$49.00/month
Free Version Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.8 / 5
ease 5.0 / 5
features 4.7 / 5
design 4.8 / 5
support 4.6 / 5

Pros & Cons from Real Users

Pros

  • 1. SurveyLab can be easily integrated with third-party application for more features. 2. The surveys created on Survey Lab are intuitive and fun to attempt by the user. 3. The creation of surveys does not take a lot of time. 4. The user interface is user-friendly.
  • It can be share over any social media. It has the most responsive interface. It let you make forms from templates and sample designs. I have been making forms for getting feedback. You will get accurate data from it.
  • The sample forms gets updated regularly. Data accuracy is very high. Everything can be monitored while form is active. It has very precise colour scheme.
  • I have used a lot of platforms to make feedbacks but my finest experience was with this platform. You get all the necessary tools at one place. It has templates to help you. You can send it to anyone.
  • I have been using it to take feedbacks, it helps me know what are the things my coworker wants and what are changes I need to make in the working environment. It is easy and very handy. Tools are really helpful.

Cons

  • 1. Honestly, I haven't found any con of this software in my usage, it does what it claims.
  • No cons as per say but it could have more user friendly dashboard.
  • It is new in the market. It doesn't have trial version.
  • I am using it since last year and I have not felt any major issues with it.
  • Not that famous and needs a few modifications in the user-interface. Price is nice but should involve more things.

Training

Documentation Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Industrytics
Italy
www.industrytics.com

Company Information

SurveyLab
Founded: 2009
Poland
www.surveylab.com

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Categories

Categories

Employee Survey Supported
Forms Automation Supported
Market Research Supported
NPS Supported
Polling Supported
Survey Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Not Supported
Progress Tracking Not Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Not Supported
Supports External Reviewers Not Supported

Customer Experience Features

Action Management Not Supported
Analytics Not Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Not Supported
Sentiment Analysis Not Supported
Survey Management Not Supported
Text Analysis Not Supported
Trend Analysis Not Supported

Survey Features

Custom Survey URLs Not Supported
Data Analysis Tools Not Supported
Email Marketing Not Supported
Mobile Survey Not Supported
Offline Response Collection Not Supported
Paper Survey Not Supported
Question Branching Not Supported
Question Library Supported
Site Intercept Survey Not Supported
Skip Logic Not Supported
Supports Audio / Images / Video Not Supported

Digital Experience Platforms (DXP) Features

Alerts / Notifications Not Supported
Auto-Tagging Not Supported
Blogs Not Supported
Calendar Not Supported
Content Modeling Not Supported
Digital Asset Management Not Supported
File Sharing Not Supported
Form Builder Not Supported
Forums / Message Boards Not Supported
Headless CMS Not Supported
Knowledge Base Not Supported
Performance Monitoring Not Supported
Personalization / Segmentation Not Supported
Reporting / Analytics Supported
Surveys / Polls Not Supported
Templates Not Supported
User Management / Permissions Not Supported
Version Control Not Supported
Wiki Not Supported
Workflow Management Not Supported

Employee Engagement Features

Benchmarking Not Supported
Cultural Alignment Not Supported
Employee Awards Not Supported
Employee Guides Not Supported
Employee Recognition Not Supported
Feedback Management Not Supported
Goal Management Not Supported
Health & Wellness Programs Not Supported
Performance Management Not Supported
Pulse Surveys Supported

HR Analytics Features

Compensation Plan Modeling Not Supported
Dashboard Supported
HR Metrics Library Not Supported
Leave & Absence Reporting Not Supported
Predictive Modeling Not Supported
Recruiting Management Not Supported
Succession Planning Not Supported
Talent Management Not Supported
Trend Analysis Not Supported
Turnover Tracking Not Supported

Learning Experience Platforms Features

Built-in Course Authoring Not Supported
Content Sharing Not Supported
Employee Portal Not Supported
Gamification Not Supported
Microlearning Not Supported
Mobile Learning Not Supported
Multi-User Collaboration Not Supported
Recommendations Not Supported
Reporting/Analytics Supported
Self-Service Content Curation Not Supported
Social Learning Not Supported
Third Party Course Library Not Supported

Marketing Analytics Features

A/B Testing Not Supported
Campaign Management Not Supported
Channel Attribution Not Supported
Customer Journey Mapping Not Supported
Dashboard Supported
Performance Metrics Not Supported
Predictive Analytics Not Supported
ROI Tracking Not Supported
Social Media Metrics Not Supported
Website Analytics Not Supported

360 Degree Feedback Features

Dashboard Supported
Feedback / Surveys Supported
Progress Tracking Supported
Question Library Supported
Rater Selection Supported
Self Service Portal Supported
Supports External Reviewers Not Supported

Customer Experience Features

Action Management Supported
Analytics Supported
Customer Segmentation Not Supported
Dashboard Supported
Feedback Management Supported
Knowledge Management Not Supported
Multi-Channel Collection Supported
Sentiment Analysis Not Supported
Survey Management Supported
Text Analysis Supported
Trend Analysis Supported

Customer Satisfaction Features

360 Degree Feedback Supported
Analytics Supported
Call Reporting Not Supported
Complaint Monitoring Not Supported
Feedback Collection Supported
Survey Management Supported

Market Research Features

Benchmarking Not Supported
Compensation Management Not Supported
Data Management Supported
Email / Online Supported
Face-to-Face Supported
Panel Management Supported
Paper-Based Supported
Phone-Based Not Supported
Sample Management Supported
Statistical Analysis Supported
Survey Management Supported

Survey Features

Custom Survey URLs Supported
Data Analysis Tools Supported
Email Marketing Supported
Mobile Survey Supported
Offline Response Collection Supported
Paper Survey Supported
Question Branching Supported
Question Library Supported
Site Intercept Survey Supported
Skip Logic Supported
Supports Audio / Images / Video Supported

Forms Automation Features

Approval Process Control Not Supported
Archiving & Retention Not Supported
Collaboration Supported
Document Indexing Not Supported
Drag & Drop Supported
Full Text Search Not Supported
Remote Document Access Not Supported
Rules-Based Workflow Not Supported
Text Editing Supported
Version Control Not Supported

Polling Features

Data Analysis Tools Supported
Email Distribution Supported
Feedback Collection Supported
Live Results Tracking Supported
Multiple Question Types Supported
Online Polling Supported
Phone Polling Not Supported
Presentation Tools Supported
Q & A Supported
Skip Logic Supported
SMS Polling Supported
Supports Audio / Images / Video Supported

Pre-employment Testing Features

Aptitude Testing Not Supported
Candidate Comparison Not Supported
Candidate Management Not Supported
Customizable Tests Supported
Online Testing Supported
Personality Testing Supported
Pre-made Test Library Not Supported
Real Time Reporting Supported
Skill Testing Supported
Test Authoring Not Supported
Workflow Management Not Supported

Integrations

Salesforce Supported
Dropbox Not Supported
Facebook Supported
FreshMail Not Supported
Google Supported
Google Analytics Not Supported
Google Sheets Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
LinkedIn Supported
LiveChat Not Supported
Mailchimp Not Supported
Manago AI Not Supported
Microsoft Power BI Supported
SAP CRM Supported
Slack Not Supported
Stackreaction Not Supported
Zendesk Not Supported

Integrations

Salesforce Supported
Dropbox Supported
Facebook Not Supported
FreshMail Supported
Google Not Supported
Google Analytics Supported
Google Sheets Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
LinkedIn Not Supported
LiveChat Supported
Mailchimp Supported
Manago AI Supported
Microsoft Power BI Not Supported
SAP CRM Not Supported
Slack Supported
Stackreaction Supported
Zendesk Supported
Claim Industrytics and update features and information
Claim Industrytics and update features and information
Claim SurveyLab and update features and information
Claim SurveyLab and update features and information