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About

The most affordable reporting software on the market today. Incident Tracker works directly with numerous Healthcare Agencies throughout the United States. Incident Tracker uses the Microsoft Azure platform for the industry’s highest security and data protection levels. Microsoft Azure is HIPAA certified, and we can review and sign a BAA for your organization if required. Incident Tracker is one of the most cost-effective, user friendly solutions on the market today. Customize categories, locations, and digitize paper forms. Automated email alerts. Automated workflows. Trending and Analytics. Report Life Cycle. Set custom statuses for easy tracking. Incident Tracker is used throughout the world for large and small security companies. It provides the documenting and analytics tools needed in your field. It also allows you to upload pictures or documents directly to the report, and most importantly, it is very user friendly.

About

JAMS Incident Management makes sure the right person knows when something breaks, then keeps escalating through voice, SMS, push, email, Microsoft Teams, and Slack until someone acknowledges it. Alerts can come from monitoring tools, email, webhooks, or the API, so it works with any team and any stack. Where most alerting tools stop at notifying, this one can also act: a responder can restart, continue, or cancel a failed job directly from the alert, and acknowledging it updates the source system automatically, so nothing gets tracked twice. JAMS Scheduler is not required, but a failed job can open an incident automatically for teams that use it. On-call gaps are expensive because they compound quietly: a missed alert becomes a longer outage, and a longer outage becomes lost trust. The reason to look at this now is the gap between detecting a problem and getting a human to fix it, which is exactly where most incidents actually go wrong.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Libraries, Healthcare, Education, Security, Business, Government, Non-Profit

Audience

IT, DevOps, and on-call teams that want to route, escalate, and track incident alerts across voice, SMS, email, push, and collaboration tools

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

Contact us for pricing information.
Free Version
Free Trial

Pricing

$6/user
Starter - $6/user (up to 25)
Professional - $16/user (up to 50)
Enterprise - Unlimited users (Contact Us)
Free Version
Free Trial

Reviews/Ratings

Overall 4.3 / 5
ease 4.5 / 5
features 3.8 / 5
design 4.0 / 5
support 4.4 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Pros & Cons from Real Users

Pros

  • Very easy to use and makes keeping track of any incidents inputted by our employees simple, for the features we have it works well in our company.
  • The ease of use in a work day. The ability to view previous logs. The general set up of the working space.
  • Incident Tracker allows the user to easily track incidents and daily shift reports in a way that includes logical organization and easy recall when searching for previously filed information, incidents and reports.
  • Finally, everything in one place! Easy access to reporting, and getting information to the right people! Big time saver for yearly reports that must be submitted. In addition to the product quality, the member of the team ALWAYS get back with you immediately, if you have a question, concern or suggestion!! They are always willing to better their product to help all! Best of all, the price is right!!
  • I like the My Reports feature that enables staff to monitor & review reports that they have submitted.

Cons

  • We haven't had any type of issues with this software. very practical for what we use it for.
  • The system is slightly buggy. The product will pick a day and stop working all together.
  • The Advanced Search function can be a bit overwhelming with all the options for filtering when searching the system for past reports.
  • No Holiday Party invite - JUST KIDDING! I really do not see anything that I can say I don't like. Again, they are always willing to work with you to meet your needs.
  • I do not like that required data is exported into an excel format. The workflows are limited.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

Incident Tracker
Founded: 2003
United States
www.incident-tracker.com

Company Information

JAMS Software
Founded: 1987
United States
jamsscheduler.com/incident-management

Alternatives

A1 Tracker

A1 Tracker

A1 Enterprise

Alternatives

Opsgenie

Opsgenie

Atlassian
The Compliance Genie

The Compliance Genie

Be-Safe Technologies
SIGNL4

SIGNL4

Derdack

Categories

Categories

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Audit Features

Alerts / Notifications
Audit Planning
Compliance Management
Dashboard
Exceptions Management
Forms Management
Issue Management
Mobile Access
Multi-Year Planning
Risk Assessment
Workflow Management

Investigation Management Features

Contact Management
Data Management
Incident Management
Reporting & Statistics
Subject Profiles

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrations

Microsoft Azure
Active Directory
Azure Monitor
JAMS Scheduler
Microsoft Entra ID
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk

Integrations

Microsoft Azure
Active Directory
Azure Monitor
JAMS Scheduler
Microsoft Entra ID
Microsoft Teams
PowerShell
Python
ServiceNow
Slack
Zendesk
Claim Incident Tracker and update features and information
Claim Incident Tracker and update features and information
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