Imploy

Imploy

Imploy Healthcare Pty Ltd
ZaiLab

ZaiLab

Zailab
+
+

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About

At Imploy, we believe that providing incredible care shouldn't be overshadowed by complex administration. We are an Australian-built, all-in-one software platform dedicated to transforming how NDIS, aged care, and home care providers operate. By replacing fragmented systems with a single, intuitive solution, we empower your entire team from the back office to frontline support workers. Our goal is to give care providers the tools they need to work smarter, deliver better outcomes, and grow with confidence. imploy is built to reduce admin, improve communication, and make compliance simpler for every team member, from frontline workers to care coordinators.

About

Empower your team to speak to your customers from anywhere. Zailab’s cloud-based platform keeps track of your client conversations on every channel and gives you the insights that you need to manage your team remotely. Real human connection shouldn’t be lost when your organization scales. Give your agents the customer insight that they need to build authentic relationships and provide world-class customer service. With level-1 PCI/GDPR compliance and a 99.9% uptime record, we take great care in ensuring that your business and data is protected at all times. Implement your contact center in less than a week. With a dedicated implementation and training team, you’ll go from demo to hello in no time. Our team of support specialist are dedicated to solving your technical challenges in record time. At Zailab we believe in finding sustainable solutions to customer challenges.

Platforms Supported

Windows Supported
Mac Supported
Linux Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

NDIS Providers, Home Care Providers, Support at Home Providers

Audience

Companies searching for a solution to manage and improve their customer service operations

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

No images available

Screenshots and Videos

Pricing

$20/month
Free Version Supported
Free Trial Supported

Pricing

$1 per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • Imploy streamlines scheduling, client record management, and day-to-day rostering exceptionally well. The interface is clean, modern, and intuitive, making it easy to use even for team members who aren't deeply technical. Centralized tracking and automated updates save our team valuable administrative hours every week.

Cons

  • Deeply customized reporting takes a bit of time to master initially, and expanding integrations with external billing tools would be a welcome addition.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

Imploy Healthcare Pty Ltd
Founded: 2025
Australia
imploy.com.au

Company Information

Zailab
Founded: 2013
Ireland
www.zailab.com

Alternatives

Alternatives

CommCare

CommCare

Dimagi
Elemeno

Elemeno

Elemeno Health

Categories

Healthcare AI Supported

Categories

Call Center Supported

Call Center Features

Blended Call Center Supported
Call Logging Supported
Call Recording Not Supported
Call Scripting Not Supported
Campaign Management Supported
Database Not Supported
Escalation Management Supported
Inbound Call Center Supported
IVR / Voice Recognition Not Supported
Manual Dialer Supported
Outbound Call Center Supported
Predictive Dialer Not Supported
Progressive Dialer Not Supported
Queue Management Not Supported
Real-time Chat Not Supported
Reporting/Analytics Not Supported

Integrations

Salesforce Agentforce Service Not Supported
Zoho CRM Not Supported

Integrations

Salesforce Agentforce Service Supported
Zoho CRM Supported
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