Impact Advocate

Impact Advocate

impact.com
+
+

Related Products

  • Extole
    71 Ratings
    Visit Website
  • FirstPromoter
    67 Ratings
    Visit Website
  • Rezku Point of Sale
    64 Ratings
    Visit Website
  • Awardco
    12,802 Ratings
    Visit Website
  • Birdeye
    5,194 Ratings
    Visit Website
  • Superfiliate
    49 Ratings
    Visit Website
  • Tremendous
    1,886 Ratings
    Visit Website
  • Level 6
    36 Ratings
    Visit Website
  • CharityTracker
    1,429 Ratings
    Visit Website
  • Chime Workplace
    8 Ratings
    Visit Website

About

Impact Advocate is a powerful loyalty, referral and rewards platform changing the way companies do customer marketing. Some of the world’s most innovative and fastest growing brands use Impact Advocate to reward their customers, build loyal communities, and accelerate revenue growth. With the flexibility to handle even the most advanced loyalty and referral programs, Impact Advocate lets you reward your customers for any behavior you choose, whether in-app our out-of-app, then empower them to help grow your customer base through referrals. Our rewards engine lets you set unique conditions for earning, create reward tiers, and offer a variety of different rewards to create the perfect custom program. Plus, native integrations, enterprise-grade security, fraud detection, and multilingual support provide the power and scalability to expand with you.

About

Influitive allows you to build a community of advocates and invite your customers, developers, partners, and employees to complete challenges, referrals, product reviews, social media posts, and more. As they complete these personalized challenges—which can be targeted to groups or individuals—they automatically earn points, badges, and levels to redeem professional perks and privileges. Easily visualize and report on all activities completed and the ROI of those activities, while integrating with your CRM and marketing automation platform to guide members through the entire customer journey.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Mid-market to large enterprise brands across B2B and B2C industries.

Audience

B2B companies

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Not Supported
Online Supported

API

Offers API Supported

API

Offers API Supported

Screenshots and Videos

Screenshots and Videos

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 4.9 / 5
ease 4.8 / 5
features 4.4 / 5
design 4.9 / 5
support 4.4 / 5

Pros & Cons from Real Users

Pros

  • Influitive has been a leader in this space and provides tons of thought leadership and guidance on how to build and manage an effective advocacy and engagement program. Additionally, they deliver webinars and materials to keep administrators "on their game" throughout the year and highlight the successes of their customers. The tool itself is relatively flexible to meet individual needs (can turn features on & off, sign-on feature options, etc.) and has enough pre-baked content to get you going. The Influitive team is also highly responsive, whether to smaller technical questions or larger strategic ones.
  • - Intuitive user interface. - Has saved us so much time trying to identify advocates - Super quick and helpful support (both CSM and support team) - It feels like they really listen to their customers and the feedback they are given. - Overall an incredible and helpful platform.
  • You can really grow an advocacy program with this tool. I like the gamification and automation of rewards. The UX is really nice and you can now do more with branding your hub. Some of the new features are super helpful - like lenses, to be able to see exactly what the hub looks like in the eyes of your customer - this was lacking before.
  • Influitive allows my company to have a customer-driven space for our most active and excited clients to promote our products. Customer service is incredible.
  • Influitive is a great way to organize and empower your organizations top customers, and to keep them happy and engaged. This pool of customers is the best resource for many things from product feedback to references and Influitive helps make it all happen.

Cons

  • Integrations can be difficult to work with, so if that's important to you, get your technical folks involved before making a decision.
  • - There are some minor feature upgrades that we could get faster but working for a software company, I know that product updates can take time.
  • The support has been lacking in the past, however, I have noticed significant improvements in the past year. The account management teams seem more customer-oriented as well. Running 2 hubs from one instance proves challenging - the UI of the admin side of the hub makes managing challenges difficult, visually. The custom reporting is complicated.
  • Influitive is constantly re-evaluating features, putting out beta testing, and growing with feedback.
  • Not much to say for cons - there are little issues that come up, but Influitive is pretty good about listening to customer feedback.

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Company Information

impact.com
Founded: 2015
United States
impact.com/advocate

Company Information

Influitive
Founded: 2010
Canada
influitive.com

Alternatives

Alternatives

Kommo

Kommo

QSOFT
Club

Club

Club (formerly Brandbassador)
CXONCLOUD

CXONCLOUD

UNLOC Ltd.

Categories

Advocacy Supported
Affiliate Supported
Customer Loyalty Supported
Loyalty Management Supported
Referral Supported

Categories

Community Supported
Customer Advocacy Supported
Customer Loyalty Supported
Employee Advocacy Supported
Referral Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported

Referral Features

Affiliate Marketing Supported
Campaign Management Supported
Contact Management Supported
Employee Referral Management Supported
Feedback Management Supported
Lead Engagement Supported
Loyalty Program Supported
Referral Tracking Supported
Rewards Management Supported

Advocacy Features

Advocate Management Supported
Campaign Management Supported
Customer Advocacy Supported
Event Triggered Actions Supported
Forms Management Supported
Legislation Tracking Not Supported
Petition Management Not Supported
Political Advocacy Not Supported
Rewards Program Supported
Social Engagement Supported

Affiliate Features

Affiliate Management Supported
Affiliate Tracking Supported
Banner Management Supported
Commission Management Supported
Contest Management Supported
Coupon Management Supported
Email / Newsletter Communication Supported
Fraud Detection Supported
Multi Level Marketing (MLM) Not Supported
Multi-Language Supported
Social Sharing Supported

Influencer Marketing Features

Campaign Management Supported
CRM Supported
Faceted Search / Filtering Supported
Influencer Discovery Not Supported
Payment Tracking Supported
ROI Tracking Supported
Social Media Monitoring Supported

Loyalty Management Features

CRM Supported
Customer Activity Tracking Supported
Discount Management Supported
Gift Card System Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Supported
Referral Tracking Supported
Rewards Management Supported
White Label Not Supported

Reputation Management Features

Campaign Management Supported
Gamification Supported
Response Management Not Supported
Review Generation Not Supported
Review Monitoring Supported
Sentiment Analysis Not Supported
Social Media Metrics Not Supported
Social Media Monitoring Supported
White Label Not Supported

Customer Loyalty Features

Corporate Memberships Not Supported
CRM Not Supported
Customer Activity Tracking Supported
Discount Management Not Supported
Gift Card System Supported
Loyalty Card System Not Supported
Member Portal Supported
Membership Management Supported
No-Card Loyalty System Not Supported
Referral Tracking Supported
Rewards Management Supported

Referral Features

Affiliate Marketing Not Supported
Campaign Management Supported
Contact Management Supported
Employee Referral Management Supported
Feedback Management Supported
Lead Engagement Supported
Loyalty Program Supported
Referral Tracking Supported
Rewards Management Supported

Advocacy Features

Advocate Management Supported
Campaign Management Supported
Customer Advocacy Supported
Event Triggered Actions Supported
Forms Management Not Supported
Legislation Tracking Not Supported
Petition Management Not Supported
Political Advocacy Not Supported
Rewards Program Supported
Social Engagement Supported

Community Features

Content Management Supported
Content Moderation Supported
Discussions / Forums Supported
Event Management Supported
Group Management Supported
Ideation / Crowdsourcing Supported
Member Directory Not Supported
Membership Management Supported
Social Media Management Supported
Website Management Not Supported
White Label Not Supported

Customer Advocacy Features

Advocate Management Supported
Campaign Management Supported
Communication Management Supported
Community Management Supported
Gamification Supported
Referral Tracking Supported
Reporting/Analytics Supported
Rewards Program Supported
Social Engagement Supported

Customer Engagement Features

Analytics Supported
Churn Management Supported
Communication Management Not Supported
Community Management Supported
Content Syndication Not Supported
Feedback Collection Supported
Gamification Supported
Live Chat Supported
Video Content Supported

Employee Advocacy Features

Content Controls / Compliance Not Supported
Content Library Creation Supported
Mobile Access Supported
Post Scheduling Supported
Push / Email Notifications Supported
Reporting / Analytics Supported
Social Sharing Gamification Supported
Tiered User Permissions Supported

Integrations

Adobe Marketo Engage Supported
HubSpot Marketing Hub Supported
Salesforce Supported
Zapier Supported
AppsFlyer Supported
Crowdin Supported
Facebook Not Supported
G2 Not Supported
Google Analytics Supported
LinkedIn Not Supported
Recurly Supported
Salesforce Marketing Cloud Account Engagement Supported
Segment Supported
Sendoso Not Supported
Stackreaction Not Supported
Stripe Supported
Tango Card Not Supported
TrustRadius Not Supported
X (Twitter) Not Supported
impact.com Supported

Integrations

Adobe Marketo Engage Supported
HubSpot Marketing Hub Supported
Salesforce Supported
Zapier Supported
AppsFlyer Not Supported
Crowdin Not Supported
Facebook Supported
G2 Supported
Google Analytics Not Supported
LinkedIn Supported
Recurly Not Supported
Salesforce Marketing Cloud Account Engagement Not Supported
Segment Not Supported
Sendoso Supported
Stackreaction Supported
Stripe Not Supported
Tango Card Supported
TrustRadius Supported
X (Twitter) Supported
impact.com Not Supported
Claim Impact Advocate and update features and information
Claim Impact Advocate and update features and information
Claim Influitive and update features and information
Claim Influitive and update features and information