Teamwork Desk

Teamwork Desk

Teamwork.com
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About

Boost your team’s effectiveness and productivity with greater visibility and control of critical business data. Ideolve’s intuitive collaboration tools for business help you collaborate effectively to gain visibility of all your work, automate workflows, enhance process flow management, and exception management and stay in the loop with mentions and real-time notifications. Job application responses on Google Forms are shared via Ideolve with evaluators to record feedback, assign tasks, and collaborate over the selection process. Frontline agents logged into ticketing systems for customer support can leverage cross-functional workflow by escalating complex and exceptional issues to senior team members via Ideolve to gain quick and effective resolutions. Compliance violations discovered during audits can be privately and securely shared via Ideolve’s exception management tools with relevant audit teams to collaborate on the review and remedial action.

About

Teamwork Desk is a function-rich helpdesk solution that enables you to seamlessly manage your inbound communication and tickets, from the moment it has been created to the time it has been solved while being invisible to the customers. As an all-around support hub for help doc creation and inbound communication, Teamwork Desk allows you to deliver exceptional customer support and resolve problems faster as well as enable customers to find answers, get help, and track tickets anywhere, using any device. Teamwork’s Helpdesk Ticketing System gives your team full visibility over all customer communications from one shared place — so nothing gets lost in siloed emails and you can deliver exceptional support at scale. Make email more collaborative by turning emails into tickets to track, manage, and organize customer interactions from one central hub — making your team more responsive so they can provide a better customer experience.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Audience

Organizations in need of a solution to boost their team’s effectiveness and productivity with greater visibility

Audience

Teamwork Desk is ideal for businesses wanting to build better relationships with their customers.

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$1 per user per month
Free Version Supported
Free Trial Supported

Pricing

$7 per user per month
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Not Supported

Company Information

Ideolve
United States
ideolve.mithi.com

Company Information

Teamwork.com
Founded: 2007
Ireland
www.teamwork.com

Alternatives

TeamForge

TeamForge

Digital.ai

Alternatives

Ignatiuz HelpDesk

Ignatiuz HelpDesk

Ignatiuz Software
Kaseya BMS

Kaseya BMS

Kaseya
SutiDesk

SutiDesk

SutiSoft

Categories

Collaboration Supported

Categories

Help Desk Supported

Help Desk Features

Alerts / Escalation Supported
Automated Routing Not Supported
Community Forums Not Supported
Customizable Branding Supported
Document Storage Supported
Email Integration Supported
Incident Management Not Supported
Interaction Tracking Supported
IT Asset Management Supported
Knowledge Base Supported
Known Issue Management Not Supported
Live Chat Supported
Multi-Channel Communication Supported
Multiple Brands / Products Not Supported
Network Monitoring Supported
Real-time Chat Supported
Self Service Portal Supported
Service Level Agreement (SLA) Management Supported
Ticket Management Supported

Integrations

Constant Contact Not Supported
Constant Contact Lead Gen & CRM Not Supported
Freshdesk Supported
Google Forms Supported
Help Desk Migration Not Supported
HubSpot CRM Not Supported
HubSpot Customer Platform Not Supported
HubSpot Data Hub Not Supported
HubSpot Marketing Hub Not Supported
Integrately Not Supported
Mailchimp Not Supported
Membrane Not Supported
Pubble Not Supported
Retently Not Supported
Sourcetable Not Supported
Teamwork.com Not Supported
Wufoo Not Supported
Zapier Supported
Zoho CRM Supported
elevio Not Supported

Integrations

Constant Contact Supported
Constant Contact Lead Gen & CRM Supported
Freshdesk Not Supported
Google Forms Not Supported
Help Desk Migration Supported
HubSpot CRM Supported
HubSpot Customer Platform Supported
HubSpot Data Hub Supported
HubSpot Marketing Hub Supported
Integrately Supported
Mailchimp Supported
Membrane Supported
Pubble Supported
Retently Supported
Sourcetable Supported
Teamwork.com Supported
Wufoo Supported
Zapier Not Supported
Zoho CRM Not Supported
elevio Supported
Claim Ideolve and update features and information
Claim Ideolve and update features and information
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