IdSurvey

IdSurvey

IdWeb
+
+

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About

IdSurvey is a professional survey software tool for data collection surveys by telephone (CATI), web (CAWI), face-to-face (CAPI) or mixed mode. With IdSurvey you easily script questionnaires, collect and analyze data all in the same platform: CATI, CAWI and CAPI are perfectly integrated with each other and use a single administration interface. For web surveys, you can send your invitations with the integrated Email and SMS Sender or connect third party panels. For phone surveys, you can add IdSurvey's IdTalk VoIP dialer, predictive dialing and the Supervisor dashboard. For offline surveys, an app for Android and iOS is available on stores. The software can be offered OnCloud (hosted) or OnPremises (on the client's infrastructure).

About

PhingooCRM is a cloud-based customer relationship management platform specifically designed for modern call and contact centers, offering a streamlined interface and AI-enhanced tools to boost efficiency and production in high-pressure environments. It centralizes contact list management, campaign operations, and helpdesk workflows while facilitating dynamic script editing, smart list filtering (including blacklist/redlist control), and integrated VoIP calling with predictive dialing and preview modes. It includes real-time dashboards, campaign monitoring, robust reporting, and analytics that offer insights into customer behavior and sales trends. PhingooCRM supports multiple user roles, agents, supervisors, and administrators, with tailored dashboards and tools. Seamlessly merging CRM and VoIP, it delivers high-quality telephony via direct SIP trunks, automatic call recording, shared calendars, contact history visibility, and secure data management with backups.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

Market researchers, academic researchers, goverment, business

Audience

Call center operators and contact center managers in need of a solution providing integrated telephony, intelligent scripting, real-time analytics, and secure cloud access for high-volume customer interactions

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$180 per user per month
CATI: licenses by phone agent (Annual - Permanent - Daily)
CAWI: licenses by complete
CAPI: licenses by complete
Free Version
Free Trial

Pricing

€29.90 per month
Free Version
Free Trial

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

IdWeb
Founded: 2002
Italy
www.idsurvey.com

Company Information

PhingooCRM
Founded: 2005
France
phingoocrm.com

Alternatives

Checker Software

Checker Software

Checker Software Systems

Alternatives

Juris Astra

Juris Astra

Juris Technologies
Rotator Survey

Rotator Survey

Rotator Software
Crystal Quality

Crystal Quality

Avdor CIS
The Survey System

The Survey System

Creative Research Systems
SIPStation

SIPStation

Sangoma

Categories

Categories

CRM

Survey Features

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Paper Survey
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Integrations

Microsoft Excel

Integrations

Microsoft Excel
Claim IdSurvey and update features and information
Claim IdSurvey and update features and information
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Claim PhingooCRM and update features and information