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About

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies.

About

StackPulse automates and orchestrates incident response and management, enabling a continuous approach to software services reliability. The StackPulse platform gives SREs, developers and on-callers the context and control necessary to analyze, respond to, and resolve incidents across the entire stack, at any scale. StackPulse transforms how engineering and operations teams operate software and infrastructure services. Our Platform makes it easy to get started collaborating with a suite of incident management tools, from automated war room creation, to data capture and auto-generated postmortems. The data captured during these incidents then generates recommendations for playbooks and triggers that result in significant reductions in MTTR or improvements in SLO adherence. StackPulse identifies risk based on specific patterns of your organization’s unique monitoring, infrastructure, and operational data, and then recommends automated playbooks tailored to your organization.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ITOC360 is designed for DevOps & SRE, IT Operations, MSP, Security Incident Response, Industrial Operations & IoT, and Customer Support & ITSM.

Audience

Organizations and developers searching for a platform to analyze, respond to, and resolve incidents across the entire stack

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$12/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • One thing our compliance team always wants to know is exactly what happened during an incident. Who was notified, when did they acknowledge it, who took over, and what happened afterwards. which saves us from reconstructing everything from slack messages and tickets when we do a postmortem.
  • One thing our compliance team always wants to know is exactly what happened during an incident. Who was notified, when did they acknowledge it, who took over, and what happened afterwards. which saves us from reconstructing everything from slack messages and tickets when we do a postmortem.
  • Scheduling was one of the areas where we had a lot of manual work before. Time zones, holidays and backup coverage were easy to get wrong, especially when people were taking leave. ITOC360 makes it much clearer who's actually covering a shift, and the rotation is easier to manage without maintaining separate spreadsheets.
  • We looked at a couple of larger enterprise platforms before choosing ITOC360, and the implementation effort was one of the things that put us off. We had our basic on-call and escalation workflows running within a few days. Support was also involved during the initial setup, which helped because we don't have a dedicated person managing the platform.
  • I'm not always sitting in front of a computer when an incident comes in, so the mobile app has become more useful than I expected. I can see the incident, acknowledge it and follow what's happening without having to find a laptop first. It's much better than just getting a push notification and then having to switch to another system.

Cons

  • I'd like more options for exporting the data. The information is there, but we still have to do some formatting when we prepare certain reports for management or compliance.
  • I'd like more options for exporting the data. The information is there, but we still have to do some formatting when we prepare certain reports for management or compliance.
  • There are still a few things that would be nicer to bulk edit.
  • Some of the smaller interface details could be a little more intuitive, but overall the platform is easy to work with.
  • Push notifications can occasionally arrive a little later than SMS. It's usually only a few seconds, so it's not a major issue, but you notice it when you're already dealing with a live incident.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ITOC360
Founded: 2019
United States
www.itoc360.com

Company Information

StackPulse
Founded: 2020
United States
stackpulse.com

Alternatives

Alternatives

D3 Smart SOAR

D3 Smart SOAR

D3 Security
Opsgenie

Opsgenie

Atlassian

Categories

Categories

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrations

Datadog
Microsoft Teams
New Relic
Prometheus
Slack
Apache Kafka
IBM Instana
Jira Align
Kubernetes
Microsoft Azure
Netdata
PagerDuty
RabbitMQ
Redis
Sensu
ServiceNow
Splunk AppDynamics
Splunk Cloud Platform
Zapier
n8n

Integrations

Datadog
Microsoft Teams
New Relic
Prometheus
Slack
Apache Kafka
IBM Instana
Jira Align
Kubernetes
Microsoft Azure
Netdata
PagerDuty
RabbitMQ
Redis
Sensu
ServiceNow
Splunk AppDynamics
Splunk Cloud Platform
Zapier
n8n
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