ITOC360 vs. Runframe Comparison


ITOC360	Runframe	+	+
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API and transaction checks offer synthetic monitoring to perform multi-step validations of critical flows and services. Monitor public and private resources through a unified interface that streamlines configuration and alerting. Set up and customize Status Pages with your company branding to communicate incidents and maintenance to both customers and internal teams. Provide a single-page overview that shows your overall service health at a glance. Robust and customizable SLA reporting allows stakeholders to stay informed on incidents and downtime. 479 Ratings Visit Website
About ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies.	About Runframe is incident management and on-call scheduling for engineering teams, built natively in Slack. Declare incidents with /incident. Runframe creates a channel, assigns responders, and logs every action automatically. On-call rotations with escalation policies page the right person when no one responds. Analytics track MTTR, MTTA, and on-call fairness. Post-incident reviews use auto-generated timelines.
Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Supported iPad Supported Android Supported Chromebook Not Supported	Platforms Supported Windows Not Supported Mac Not Supported Linux Not Supported Cloud Supported On-Premises Not Supported iPhone Not Supported iPad Not Supported Android Not Supported Chromebook Not Supported
Audience ITOC360 is designed for DevOps & SRE, IT Operations, MSP, Security Incident Response, Industrial Operations & IoT, and Customer Support & ITSM.	Audience Engineering teams at seed to Series C startups, 10-200 engineers. DevOps, SRE, and platform engineering teams that run on-call rotations. Engineering managers who need visibility into incident response metrics and on-call load distribution.
Support Phone Support Supported 24/7 Live Support Not Supported Online Supported	Support Phone Support Not Supported 24/7 Live Support Supported Online Not Supported
API Offers API Not Supported	API Offers API Not Supported
Screenshots and Videos View more images or videos	Screenshots and Videos No images available
Pricing $12/month Free Version Supported Free Trial Supported	Pricing $15/user/month Free Version Supported Free Trial Supported
Reviews/Ratings Overall 5.0 / 5 ease 5.0 / 5 features 5.0 / 5 design 5.0 / 5 support 5.0 / 5 Read all reviews	Reviews/Ratings Overall 0.0 / 5 ease 0.0 / 5 features 0.0 / 5 design 0.0 / 5 support 0.0 / 5 This software hasn't been reviewed yet. Be the first to provide a review: Review this Software
Pros & Cons from Real Users Pros Incident response workflows are super intuitive. the automated playbook execution during initial triage saves us crucial minutes, letting the team isolate affected hosts before minor anomalies turn into full breaches. clean simple UI that doesn't feel like a 2000s enterprise portal. loaded quickly on slow coffee shop wifi during a production incident, which was a huge relief. TERRAFORM PROVIDER IS SOLID. We managed to migrate all our complex escalation chains and on-call schedules into Git within a couple of days. The state management is clean and we don't get random drift errors like we used to with other tooling. Auto generated post-mortem docs save us at least 30 mins after every incident. it automatically pulls all slack timestamps, github commits, and responder actions into a clean markdown template so we don't have to manually piece together what happened at 4 AM One thing our compliance team always wants to know is exactly what happened during an incident. Who was notified, when did they acknowledge it, who took over, and what happened afterwards. which saves us from reconstructing everything from slack messages and tickets when we do a postmortem. Cons Dark mode contrast too high for late shifts so sometimes i cant realize the modals. works completely fine for what I need day to day. It gets out of the way, handles our core alerting routes without weird edge case bugs and doesn't require me to babysit the dashboard every two hours. The provider documentation is a bit bare-bones for advanced setups. Mobile app takes a few extra seconds to load long log streams I'd like more options for exporting the data. The information is there, but we still have to do some formatting when we prepare certain reports for management or compliance.
Training Documentation Supported Webinars Not Supported Live Online Supported In Person Not Supported	Training Documentation Supported Webinars Not Supported Live Online Not Supported In Person Not Supported
Company Information ITOC360 Founded: 2019 United States www.itoc360.com	Company Information Runframe Founded: 2025 runframe.io
Alternatives PagerTree	Alternatives PagerTree
24Cevent	Splunk On-Call Cisco
Opsgenie Atlassian	ilert
Zenduty	All Quiet
JAMS Incident Management JAMS Software View All	Kintaba View All
Categories Incident Management Supported	Categories Incident Management Supported
Incident Management Features Audit Trail Supported Corrective Actions (CAPA) Supported Disaster Recovery Supported Incident Reporting Supported IT Incident Management Supported OSHA Compliance Supported Root-Cause Diagnosis Supported Safety Management Supported Task Management Supported Ticket Management Supported
Integrations Slack Supported Amazon CloudWatch Supported Datadog Supported Dynatrace Supported GitLab Supported Grafana Cloud Supported Jira Align Supported Linear Supported Microsoft Teams Supported New Relic Supported Paessler PRTG Supported Postman Supported Prometheus Supported Salesforce Supported ServiceNow Supported Splunk AppDynamics Supported Zabbix Supported Zapier Supported n8n Supported Show More Integrations View All 19 Integrations	Integrations Slack Supported Amazon CloudWatch Not Supported Datadog Not Supported Dynatrace Not Supported GitLab Not Supported Grafana Cloud Not Supported Jira Align Not Supported Linear Not Supported Microsoft Teams Not Supported New Relic Not Supported Paessler PRTG Not Supported Postman Not Supported Prometheus Not Supported Salesforce Not Supported ServiceNow Not Supported Splunk AppDynamics Not Supported Zabbix Not Supported Zapier Not Supported n8n Not Supported Show More Integrations View All 1 Integration
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