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About

ITOC360: AI-First Incident Orchestration Platform ITOC360 is an AI-First Incident Orchestration Platform that helps IT and operations teams detect, route, and resolve incidents faster, with less manual effort and fewer missed alerts. What ITOC360 Does ITOC360 centralizes alert ingestion from your entire monitoring stack and uses AI to suppress noise, correlate related events, and identify what actually needs human attention. When a real incident is detected, the platform automatically triggers the right response: notifying the right people through their preferred channels, executing runbooks, and escalating based on defined policies.

About

Qognify helps organizations minimize the impact of incidents with its innovative portfolio of video management software and enterprise incident management solutions. With thousands of deployments in banks, utility companies, airports, seaports, city centers, and transportation agencies, Qognify helps agencies all over the world keep people and assets safe. Qognify places a premium on operational and physical security strategies because safety is priceless. Qognify solutions help organizations capture, analyze, and leverage big data to anticipate, manage, and mitigate security and safety risks, maintain business continuity, and streamline operations. The Qognify offerings provide valuable insights that enable enterprises and security-conscious organizations to take the best action at the right time by correlating structured and unstructured data from multiple sensors and channels, detecting irregular patterns, and recognizing trends.

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Platforms Supported

Windows
Mac
Linux
Cloud
On-Premises
iPhone
iPad
Android
Chromebook

Audience

ITOC360 is designed for DevOps & SRE, IT Operations, MSP, Security Incident Response, Industrial Operations & IoT, and Customer Support & ITSM.

Audience

Organizations seeking a solution to capture, analyze, and leverage big data to mitigate security and safety risks

Support

Phone Support
24/7 Live Support
Online

Support

Phone Support
24/7 Live Support
Online

API

Offers API

API

Offers API

Screenshots and Videos

Screenshots and Videos

Pricing

$12/month
Free Version
Free Trial

Pricing

No information available.
Free Version
Free Trial

Reviews/Ratings

Overall 5.0 / 5
ease 5.0 / 5
features 5.0 / 5
design 5.0 / 5
support 5.0 / 5

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

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Pros & Cons from Real Users

Pros

  • One thing our compliance team always wants to know is exactly what happened during an incident. Who was notified, when did they acknowledge it, who took over, and what happened afterwards. which saves us from reconstructing everything from slack messages and tickets when we do a postmortem.
  • One thing our compliance team always wants to know is exactly what happened during an incident. Who was notified, when did they acknowledge it, who took over, and what happened afterwards. which saves us from reconstructing everything from slack messages and tickets when we do a postmortem.
  • Scheduling was one of the areas where we had a lot of manual work before. Time zones, holidays and backup coverage were easy to get wrong, especially when people were taking leave. ITOC360 makes it much clearer who's actually covering a shift, and the rotation is easier to manage without maintaining separate spreadsheets.
  • We looked at a couple of larger enterprise platforms before choosing ITOC360, and the implementation effort was one of the things that put us off. We had our basic on-call and escalation workflows running within a few days. Support was also involved during the initial setup, which helped because we don't have a dedicated person managing the platform.
  • I'm not always sitting in front of a computer when an incident comes in, so the mobile app has become more useful than I expected. I can see the incident, acknowledge it and follow what's happening without having to find a laptop first. It's much better than just getting a push notification and then having to switch to another system.

Cons

  • I'd like more options for exporting the data. The information is there, but we still have to do some formatting when we prepare certain reports for management or compliance.
  • I'd like more options for exporting the data. The information is there, but we still have to do some formatting when we prepare certain reports for management or compliance.
  • There are still a few things that would be nicer to bulk edit.
  • Some of the smaller interface details could be a little more intuitive, but overall the platform is easy to work with.
  • Push notifications can occasionally arrive a little later than SMS. It's usually only a few seconds, so it's not a major issue, but you notice it when you're already dealing with a live incident.

Training

Documentation
Webinars
Live Online
In Person

Training

Documentation
Webinars
Live Online
In Person

Company Information

ITOC360
Founded: 2019
United States
www.itoc360.com

Company Information

Qognify
United States
www.qognify.com

Alternatives

Alternatives

PureActiv

PureActiv

PureTech Systems
Opsgenie

Opsgenie

Atlassian

Categories

Categories

Incident Management Features

Audit Trail
Corrective Actions (CAPA)
Disaster Recovery
Incident Reporting
IT Incident Management
OSHA Compliance
Root-Cause Diagnosis
Safety Management
Task Management
Ticket Management

Integrations

Amazon CloudWatch
Axon Fusus
Dynatrace
GitLab
Grafana Cloud
Jira Align
Linear
Microsoft Teams
New Relic
Paessler PRTG
Postman
Prometheus
Quantum VS-NVR Series
Salesforce
ServiceNow
Slack
Splunk AppDynamics
Zabbix
n8n
viisights

Integrations

Amazon CloudWatch
Axon Fusus
Dynatrace
GitLab
Grafana Cloud
Jira Align
Linear
Microsoft Teams
New Relic
Paessler PRTG
Postman
Prometheus
Quantum VS-NVR Series
Salesforce
ServiceNow
Slack
Splunk AppDynamics
Zabbix
n8n
viisights
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