PolarPuffin

PolarPuffin

Polargate
+
+

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About

IRIS empowers hotels to reach guests in a way that suits them. Using IRIS Guest, hotels can bring together all of the features and integrations into one handy, easy-to-use, guest-facing solution. Guests simply need a smart device and their browser to access all of the great features. Embed IRIS Guest Web into an existing hotel app to make use of all the features and integrations, with minimal dev effort. Perfect for multi-property, allowing guests access to all hotels in a single app. IRIS Guest Mobile is required for mobile check-in and mobile key. Each device is paired to a room in your hotel, so when your guest checks in, the device is automatically updated to their language to greet them as they arrive. IRIS Guest products are built using IRIS Guest API. This powerful API is also used by our customers and partners to build their own bespoke guest experiences. You can leverage our existing APIs to build something more unique.

About

PolarPuffin is a cloud-based review analysis and improvement tool for independent hotels and hotel groups. It brings together guest reviews from Google, TripAdvisor and Booking, then uses Claude to identify recurring complaints and compliments in their original languages. Each week, it delivers a report with up to five practical, lower-cost changes, the hotel roles responsible and the reviews supporting each recommendation. Email alerts highlight urgent or emerging issues, while follow-up measurements compare complaint levels four and eight weeks after a change. The Hotel Pro plan also provides draft replies in each guest’s language and includes a hotel restaurant or beach club in the same report. Hotel teams use PolarPuffin to turn online feedback into assigned operational actions and track whether those changes address recurring guest concerns.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Hotel managers looking for a guest messaging application solution to manage guest access, activities and all related processes

Audience

Hotel teams, including independent properties and hotel groups, that want to analyze guest reviews and turn recurring feedback into operational actions.

Support

Phone Support Not Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

No images available

Pricing

$120 per month
Free Version Not Supported
Free Trial Not Supported

Pricing

No information available.
Free Version Not Supported
Free Trial Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

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Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Not Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

IRIS
Founded: 2006
United Kingdom
www.iris.net/guest-apps

Company Information

Polargate
Spain
polarpuffin.com/en

Alternatives

INTELITY

INTELITY

Intelity

Alternatives

Reviato

Reviato

EthosLink

Categories

Categories

Integrations

Agilysys Lodging Management System Supported
Apple Pay Supported
Booking.com Not Supported
FreedomPay Supported
Google Business Profile Not Supported
Google Pay Supported
Infor CRM Supported
Knowcross Supported
Lightspeed Retail Supported
Oracle Cloud Infrastructure Supported
Oracle Hospitality Reporting and Analytics Supported
Stripe Supported
Tripadvisor Not Supported

Integrations

Agilysys Lodging Management System Not Supported
Apple Pay Not Supported
Booking.com Supported
FreedomPay Not Supported
Google Business Profile Supported
Google Pay Not Supported
Infor CRM Not Supported
Knowcross Not Supported
Lightspeed Retail Not Supported
Oracle Cloud Infrastructure Not Supported
Oracle Hospitality Reporting and Analytics Not Supported
Stripe Not Supported
Tripadvisor Supported
Claim IRIS Guest and update features and information
Claim IRIS Guest and update features and information
Claim PolarPuffin and update features and information
Claim PolarPuffin and update features and information