INControl

INControl

Tracer Workflow
Zervicio

Zervicio

Manage Smart Solutions
+
+

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About

INControl automates management decisions and workflows, enabling staff to work faster and error-free while implementing best practices. INControl's modules for the Logistics Industry include: - CRM (Pipeline, activities, orders, quotations) - Operations (Driver tasking, Truck checklist, E-POD on app, Scheduling, etc.) - Workshop (Job cards, Timesheets, Parts, Repairs, Maintenance) - Supply Chain (Purchasing, Inventory, Warehousing, Reverse Logistics, transport) - Support Services (Support tickets, Customer issues, After sales service) - Asset Management (Maintenance, Renewals, Services, Inspections, Licenses, etc.) - HR (Leave, Expenses, Equipment issue, recruitment, Reminders, etc.) - Reporting (Power BI dashboards, Big screen reports, Detail reports)

About

Zervicio.com offers cloud based After Sales Service Platform to enterprises for automating customer support services. Zervicio brings the customers face-to-face with the service teams, enabling Customers, Agents and Service Managers to remain connected at any time from anywhere. As an after-sales service system, Zervicio enables you to manage and track your service requests and complaints. Delighting customer comes with a very heavy price tag of managing own time slots as well as team members. Zervicio helps you to put your dreams and wishes into action by giving personalized service to your customers. Your service manager can make quick decisions about a service ticket and direct his field force in the fastest way possible. Zervicio has the most powerful Knowledge Repository - you deploy, you educate, you build knowledge, you build your experience. Manage Service Cloud can by accessed from anywhere.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Transport, logistics, supply chain, engineering industries

Audience

Companies searching for a solution to automate customer support services

Support

Phone Support Supported
24/7 Live Support Supported
Online Not Supported

Support

Phone Support Not Supported
24/7 Live Support Not Supported
Online Not Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

$75 per user per month
Free Version Not Supported
Free Trial Not Supported

Pricing

$20.00/month
Free Version Not Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Supported
Live Online Supported
In Person Supported

Training

Documentation Not Supported
Webinars Not Supported
Live Online Not Supported
In Person Not Supported

Company Information

Tracer Workflow
Founded: 2015
South Africa
www.incontrol4pl.co.za

Company Information

Manage Smart Solutions
India
www.zervicio.com

Alternatives

ServiceManager

ServiceManager

ServiceCentral Technologies

Alternatives

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Zed-Service

Zed-Axis Technologies
HorizonGo

HorizonGo

Melton Technologies
ServiceManager

ServiceManager

ServiceCentral Technologies
Nural ASM

Nural ASM

Nural
Titanwinds TMS

Titanwinds TMS

Titanwinds
CloudApper Desk

CloudApper Desk

CloudApper

Categories

Asset Tracking Supported
Logistics Supported
Trucking Supported

Categories

Logistics Features

3PL Supported
Barcoding / RFID Not Supported
Container Tracking Not Supported
CRM Supported
Cross Docking Not Supported
Fleet Management Supported
Inventory Management Supported
Order Management Supported
Purchasing Not Supported
Scheduling Not Supported
Shipping Management Not Supported
Transportation Management Supported

Transportation Management Features

Billing & Invoicing Not Supported
Carrier Management Supported
Customer Management Supported
Dispatch Management Supported
Driver Management Supported
Fleet / Equipment Management Supported
Load Management Not Supported
Order Management Supported
Quotes / Estimates Not Supported
Routing Supported
Scheduling Supported
Shipment Management Supported

Trucking Features

Billing & Invoicing Not Supported
Customer Database Not Supported
Dispatch Management Supported
Driver Management Supported
Driver Settlements Supported
Fuel Card Management Not Supported
Fuel Management Not Supported
Load Optimization Not Supported
Maintenance Management Supported
Mileage Tracking Supported
Quote Management Not Supported
Quotes/Estimates Supported
Recruiting Management Not Supported
Routing Supported
Scheduling Supported
Trip Logs Supported
Vehicle Management Supported
Vehicle Tracking Not Supported

Customer Service Features

Alerts / Escalation Not Supported
Appointment Management Not Supported
Call Center Management Not Supported
Email Management Not Supported
Knowledge Base Supported
Live Chat Not Supported
Performance Metrics Not Supported
Queue Management Not Supported
Self Service Portal Not Supported
Social Media Integration Not Supported
Surveys & Feedback Not Supported
Virtual Assistant Not Supported
Workflow Management Not Supported

Integrations

Threadkore Supported

Integrations

Threadkore Not Supported
Claim INControl and update features and information
Claim INControl and update features and information
Claim Zervicio and update features and information
Claim Zervicio and update features and information