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About

IMsupporting is a hybrid AI-powered live chat platform designed to help organisations deliver fast, accurate and secure customer support. Combining real-time human chat with advanced AI automation, IMsupporting can answer questions, triage enquiries, guide users through workflows, and hand over to a human operator instantly when needed. The platform includes built-in document understanding and RAG search, allowing the AI to respond using your own verified knowledge, FAQs and PDFs. IMsupporting offers full multi-tenant isolation, powerful reporting, operator dashboards, and a fully customisable chat widget that can be embedded on any website. With secure UK hosting and GDPR-compliant data handling, it is ideal for councils, police forces, public-sector teams and private businesses that require reliability, privacy and flexibility. IMsupporting helps reduce workload, improve response times and modernise digital engagement with intelligent automation and seamless human support.

About

Embedded live video chat with mobile support and recording, fully customizable to meet your contact center's needs. Advanced & secure web chat with dynamic canned messages, real-time translation, PCI compliance, and message preview. Secure browsing and screen sharing for embedded customer support and sales. Live voice calls, web callbacks, and PSTN capabilities for real-time communication. Conversational chatbot with seamless live-agent transfer, available on your website, app, and over social media and WhatsApp. Manage WhatsApp and social media messaging with image support capabilities for smarter customer engagement. Businesses of all sizes use Talkative to accelerate sales, drive customer engagement, and reduce operational costs. Bring the in-store experience online with live video chat to increase sales and deliver personalized customer service. Offer convenient customer contact across channels to boost service and support digital funnels.

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Supported
iPad Not Supported
Android Supported
Chromebook Not Supported

Platforms Supported

Windows Not Supported
Mac Not Supported
Linux Not Supported
Cloud Supported
On-Premises Not Supported
iPhone Not Supported
iPad Not Supported
Android Not Supported
Chromebook Not Supported

Audience

Live chat plugin for websites and business owners

Audience

Businesses searching for a solution to improve their services and increase sales

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

Support

Phone Support Supported
24/7 Live Support Supported
Online Supported

API

Offers API Not Supported

API

Offers API Not Supported

Screenshots and Videos

Screenshots and Videos

Pricing

£49.99
From £49.99 Per Month with Hybrid AI
Free Version Not Supported
Free Trial Supported

Pricing

No information available.
Free Version Supported
Free Trial Not Supported

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Reviews/Ratings

Overall 0.0 / 5
ease 0.0 / 5
features 0.0 / 5
design 0.0 / 5
support 0.0 / 5

This software hasn't been reviewed yet. Be the first to provide a review:

Review this Software

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Training

Documentation Supported
Webinars Not Supported
Live Online Supported
In Person Supported

Company Information

IMsupporting
Founded: 2015
United Kingdom
imsupporting.com

Company Information

Talkative
Founded: 2015
United Kingdom
talkative.uk

Alternatives

Alternatives

Live Assist for Microsoft Dynamics 365

Live Assist for Microsoft Dynamics 365

Communication Business Avenue
ChatSupport

ChatSupport

AnywhereWorks
CareColl

CareColl

Intellial Solutions

Categories

Live Chat Supported

Categories

Co-Browsing Supported
Live Chat Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Live Chat Features

Canned Responses Supported
Customizable Branding Not Supported
Geo Targeting Supported
Offline Form Supported
Proactive Chat Supported
Screen Sharing Supported
Third Party Integration Supported
Transfers / Routing Supported
Website Visitor Tracking Supported

Integrations

Google Analytics Not Supported
Salesforce Agentforce Service Not Supported
Shopify Supported
Weebly Supported
WordPress Supported

Integrations

Google Analytics Supported
Salesforce Agentforce Service Supported
Shopify Not Supported
Weebly Not Supported
WordPress Not Supported
Claim IMsupporting and update features and information
Claim IMsupporting and update features and information
Claim Talkative and update features and information
Claim Talkative and update features and information